Administrative Medical Assisting: Foundations and Practices / Edition 1

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Overview

Administrative Medical Assisting includes extensive coverage of the administrative medical assisting profession including the history of the profession, the responsibilities of the administrative medical assistant, responding to emergencies in the medical office, medical practice finances and management of the medical office team, and career strategies for the medical assistant.
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Product Details

  • ISBN-13: 9780131999329
  • Publisher: Prentice Hall
  • Publication date: 2/11/2009
  • Series: Pearson Custom Health Professions Series
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 576
  • Sales rank: 822,993
  • Product dimensions: 8.70 (w) x 10.90 (h) x 1.00 (d)

Meet the Author

Christine Malone, BS, MHA studied management practice and theory at Henry Cogswell College, receiving her B.S. in Professional Management. She continued her education at the University of Washington, obtaining her Master’s Degree in Health Administration. Christine is currently working toward her Ph.D. in Business Administration with a Health Care focus. Christine has over 20 years experience in the healthcare field having spent time working as a dental assistant, a medical receptionist, an x-ray technician, medical clinic director, and as a consultant to healthcare providers focusing on strategic management, efficient office flow, and human resource management. Since 2004, Christine has been teaching within the Health Sciences Department at Everett Community College in Washington State. There she teaches Medical Office Management, Computer Applications in the Medical Office, Medical Practice Finances, Intercultural Communications in Healthcare, and Medical Law and Ethics. In 2006 Christine researched and developed a certificate program in Healthcare Risk Management. This series of three courses is offered via distance learning and provides the student who successfully completes the three courses a Certificate in Healthcare Risk Management. Christine was elected to the Snohomish County Charter Review Commission in Washington State, a 1-year position from 2005-2006. She is the co-chair of the Young Careerists Group within the Business and Professional Women’s Association of Greater Everett, a member of the American College of Healthcare Executives (ACHE), a member of the Washington State Healthcare Executive Forum (WSHEF), a member of the American Society for Healthcare Risk Management (ASHRM), a member of the American College of Medical Practice Executives (ACMPE), and is active in healthcare politics on both a local and national level. Christine has been the guest speaker at various events on healthcare issues and in continuing education meetings across Washington State and has received her certification in vocational teaching as well as palliative care training. Christine and her husband have five children and live in a 100-year-old home in Everett, Washington. In 1999, their third child, Ian, was injured due to medical negligence during his birth. Ian lived four and a half years before succumbing to his injuries in 2004. This was the genesis of Christine’s work toward improving patient safety in healthcare. Her input has been sought by legislative committees, editorial boards, and many policy makers. A nationally recognized healthcare reform advocate, Christine has appeared on the Today Show, NBC Nightly News, ABC Nightly News, the CBC’s The National, in The New York Times, The Los Angeles Times, and on Salon.com.
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Table of Contents

SECTION I: INTRODUCTION TO THE ADMINISTRATIVE MEDICAL ASSISTING PROFESSION

Chapter 1: The History of Medicine and Health Care

The Earliest Medical Practices

Early Egyptian Medicine

Early Chinese Medicine

Early Native American Medicine

The Father of Medicine

Early European Medicine

The Turning Points of Modern Medicine

Medical Discoveries

The Beginning of Hand Washing in Health Care

Antisepsis Use in Health Care

The Medical Value of X-rays

Chiropractic Practices in Medicine

Medicine in the 20th Century

Important Organizations in Medical History

The History of American Hospitals

The History of the American Medical Association

The Start of the American Red Cross

Important Women in Health Care

The Work of Marie Curie

The Role of Florence Nightingale

The Contributions of the Blackwell Sisters

The World Health Organization

Medical Care Today

Evidence-based Medicine

Chapter 2: Medical Assisting Today

The History of the Medical Assisting Profession

Education Requirements of the Medical Assistant

Becoming Accredited in Medical Assisting

Achieving Certified Medical Assistant Status

Recertifying in Medical Assisting

Becoming a Registered Medical Assistant

Gaining Multiple Medical Assisting Statuses

The Medical Assistant’s Scope of Practice

Procedure 2-1: Adapting to Change

The Requirements of Other Allied Health Associations

The American Medical Technologist (AMT)

The American Academy of Professional Coders (AAPC)

The American Health Information Management Association (AHIMA)

The American Association of Medical Transcriptionists (AAMT)

Chapter 3: The Medical Assisting Career: Roles and Responsibilities

Choosing Medical Assisting as a Career

Understanding Medical Assisting Responsibilities

Identifying Positive Medical Assisting Qualities

Understanding the Medical Assistant’s Role Outside of the Office

Managing Time Effectively in the Medical Office

Working in Health Care Today

The Medical Assistant’s Career Opportunities

Members of the Health Care Team

Working with Physicians

The Pharmacist’s Role

The Role of the Physician’s Assistant

The Role of the Nurse Practitioner

The Role of the Nurse

Medical Practice Specializations

Complementary and Alternative Medicine

Applying CAM Approaches

The Role of Dietary Supplements

Chapter 4: Medical Law and Ethics

The Sources of Law

Administrative Law

Comparing Public Law and Private Law

Criminal Law

Civil Law

Tort Law

Understanding and Classifying Consent

Procedure 4-1: Preparing an Informed Consent for Treatment Form

Medical Malpractice

The Doctrine of Respondeat Superior

Types of Malpractice Insurance Policies

Proving Medical Malpractice

Medical Malpractice Awards

Preventing Medical Malpractice Claims

Defending Against Medical Malpractice Claims

Using Assumption of Risk as a Defense

Contributory and Comparative Negligence

Immunity from Negligence Suits

Res Judicata and Res Ipsa Locuitur

The Standard of Care

Tort Reform

Capping the Money Awarded to Injured Patients

Repeat Offender Providers

The Physician’s Public Duties and Consequences

Reporting Vaccine Injuries

Reporting Cases of Abuse

Revoking Medical Licenses

The Physician-Patient Relationship

The Role of the Patient

The Role of the Physician

Contracts in Health Care

Implied Contracts

Expressed Contracts

Terminating Contracts

The Good Samaritan Act

Maintaining Patient Confidentiality through Proper Records Handling

Releasing Medical Records

Procedure 4-2: Obtaining Authorization for the Release of Medical Records

Accommodating Subpoenas of Medical Records

Procedure 4-3: Respond to a Request for Copies of a Patient’s Medical Record

Disclosing Minor’s Medical Records

Guarding Super-Protected Medical Information

Faxing Medical Records

Disclosing Medical Records Improperly

The Health Insurance Portability and Accountability Act (HIPAA)

Title II of HIPAA

HIPAA and Computer Privacy

The HIPAA Privacy Offer

HIPAA Records Violation

The HIPAA Business Associate Agreement

Penalties for HIPAA Violations

Advance Directives

Employment Law and Health Care

Sexual Harassment

The Americans with Disabilities Act and Healthcare Employment

The Conscience Clause

The Patient’s Bill of Rights

OSHA and Ambulatory Care

The Clinical Laboratory Improvement Amendments Act (CLIA) and Ambulatory Care

The Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) and Ambulatory Care

The Controlled Substances Act

Medical Ethics

Ethical Considerations

Ethical Model

Raising Ethical Issues in Health Care

Bioethics

The Uniform Anatomical Gift Act

Chapter 5: Interpersonal Communication Skills

Verbal Communication

Using Non-verbal Communication

Writing as a Means of Communication

Reading and Using Body Language

Therapeutic Touch

Demonstrating Active Listening

Interviewing the Patient

Procedure 5-1: Using Effective Listening Skills in Patient Interviews

Employing Interviewing Techniques

Identifying Factors that Hinder Communication

Communicating in Special Circumstances

Procedure 5-2: Communicating with a Hearing-impaired Patient

Procedure 5-3: Communicating with Sight-impaired Patients

Procedure 5-4: Communicating with Patients via Interpreters

Maintaining Professional Patient Communication

Communicating with Coworkers

Communicating with Other Facilities

Procedure 5-5: Preparing a Patient’s Specialist Referral

Educating the Patient

Working through Miscommunication

Taking Time for Patient Education

Maslow’s Hierarchy of Needs

Establishing a Proper Learning Environment

Using Teaching Resources

Appreciating the Patient’s Skills and Abilities

Factoring Culture into Patient Education

Factoring Finances into Patient Education

Teaching Patients about Preventive Medicine

Preventing Injuries in the Elderly

Preventing Medication Errors

Providing Dieting or Weight Loss Information

Delivering Information on Exercise

Educating Patients about Stress Reduction

Teaching Patients about Smoking Cessation and Substance Abuse

Using the Internet for Education

Procedure 5-6: Using the Internet to Find Patient Education Materials

Chapter 6: Written Communication

Writing to Patients and Other Health Care Professionals

The Role of Spell-Checking

Reviewing Proper Spelling, Grammar, and Punctuation Use

Numbers in Correspondence

Rules for Medical-term Plurals

The Components of the Business Letter

Styles of Business Letters

Using Fonts in Typed Communication

Procedure 6-1: Composing a Business Letter

Sending Letters to Patients

Procedure 6-2: Sending a Letter to a Patient about a Missed Appointment

Learning How to Proofread

Procedure 6-3: Proofreading Written Documents

Working with Accepted Abbreviations

Creating Memos for the Office

Mailing Written Communication

Window Envelopes

Procedure 6-4: Folding Documents for Window Envelopes

Running and Resetting Postage Meters

Classifying Mail, Size Requirements, and Postage

Buying Postage Online

Using Multiline Optional Character Readers

“Zip + 4 Codes”

USPS-Approved Abbreviations in Addresses

Restricted Materials

Other Delivery Options

Using E-mail to Communicate

Managing Mail and Correspondence

Procedure 6-5: Opening and Sorting Mail

Annotation

Procedure 6-6: Annotating Written Correspondence

SECTION II: ADMINISTRATIVE RESPONSIBILITIES OF THE MEDICAL ASSISTANT

Chapter 7: Telephone Procedures

Telephone System Features

Making Calls with Hands-free Devices

Dialing Numbers Automatically

Redialing Last Numbers Called

Making Conference Calls

Conversing via Speaker Phone

Call Forwarding

Recording Telephone Calls

Direct Telephone Lines

Automatic Routing Units

Placing Callers on Hold

Other Special Features

Using an Answering Service

Patient Telephone Use

Answering the Telephone

Procedure 7-1: Answering the Telephone

Screening Telephone Calls

Directing Patient Calls to Physicians

Prioritizing Telephone Calls

Telephone Triage

Taking Emergency Telephone Calls

Being Professional on the Telephone

Communicating with Hard-to-Understand Callers

Handling Difficult Callers

Receiving Calls from Emotional Patients

Documenting Calls from Patients

Taking Telephone Messages

Procedure 7-2: Taking a Telephone Message

Calling in Prescriptions and Refill Requests

Procedure 7-3: Calling a Pharmacy with Prescription Orders

Calling Patients

Leaving Messages

Calling Other Health Care Facilities

Using a Telephone Directory

Using an Online Directory

Using a Rolodex System

Long Distance or Toll Free Calls

Guarding Patient Confidentiality

Placing Personal Telephone Calls

Using Telecommunication Relay Services

Chapter 8: Front Desk Reception

Characteristics of the Front Desk Receptionist

Opening the Office

Procedure 8-1: Opening the Office

Preparing Patient Files

Greeting and Registering Patients

Using Sign-in Sheets Effectively

Administering Patient Paperwork

Notifying Patients of Delays

Collecting Payments at the Front Desk

Escorting Patients

Managing Difficult Patients in the Reception Area

Keeping Only Appropriate Patients in the Reception Area

Maintaining the Reception Area

Providing Adequate Seating and Decoration

Choosing Reading Material for the Reception Room

Managing Children in the Reception Room

Accommodating Patients with Disabilities

Serving Patients with Service Animals

Caring for Patients as They Leave the Office

Closing the Office

Procedure 8-2: Closing the Office

Chapter 9: Patient Scheduling

Scheduling New Patient Appointments

New and Established Patients

Allowing Appointments Adequate Time

Creating an Appointment Matrix

Balancing Patient and Office Needs in Scheduling

Paper and Electronic Scheduling

Procedure 9-1: Scheduling a New Patient

Methods of Appointment Scheduling

Cluster Scheduling

Double Booking

Fixed Appointment Scheduling

Scheduling with Open Hours

Wave Scheduling

Leaving Slack or Buffer Time

Conducting Triage and Appointment Scheduling

Procedure 9-2: Scheduling a Patient Appointment

Using Patient Reminder Systems

Correcting the Appointment Schedule

Documenting No-show Appointments

Procedure 9-3: Rescheduling a Missed Patient Appointment

Following up on No-Show Appointments

Managing the Physician’s Professional Schedule

Scheduling Hospital Services and Admissions

Procedure 9-4: Scheduling a Hospital Procedure

Procedure 9-5: Scheduling an Inpatient Admission

Arranging for Language Interpreters

Arranging Transportation for Patients

Achieving Efficiency in Scheduling

Chapter 10: Medical Records Management

Information Contained in the Medical Record

Procedure 10-1: Preparing the Medical Chart

The Purpose of the Medical Record

Signing Off On Medical Records

Forms of Charting

The Narrative Style

Charting with SOAP

Problem-Oriented Medical Record Charting

Inserting Flow Charts in Medical Records

Progress Notes

Using Abbreviations in Charting

Charting Patient Communication

Procedure 10-2: Charting Patient Telephone Calls

Filing Information via Filing Systems

Alphabetic Filing

Procedure 10-3: Filing Documents in Patient Medical Records

Shingling Items for Medical Records

Numeric Filing

File Storage Systems

Active, Inactive, and Closed Patient Files

Converting Paper Records to Electronic Storage

Retaining Medical Records

Correcting Medical Records

Adding to Medical Records

Procedure 10-4: Correcting Errors in the Patient Medical Record

Charting Conflicting Orders

“Owning” the Medical Record

Documenting Prescription Refill Requests

Releasing Information When a Medical Practice Closes

Conducting Research with Medical Records

Chapter 11: Electronic Medical Records

Electronic Medical Records are Easily Accessible

How Does Paper Charting Differ from Electronic Charting?

Making the Conversion from Paper to Electronic Medical Records

Training

Electronic Health Records and HIPAA Compliance

Backing up Computers and Electronic Medical Records

Using Personal Digital Assistants with Electronic Medical Records

Other Benefits of Electronic Medical Records

Electronic signatures

Using Electronic Records to Avoid Medical Mistakes

Saving Time with Electronic Medical Records

Using Electronic Medical Records for Health Maintenance

Using Electronic Medical Records with Diagnostic Equipment

Using Electronic Medical Records for Marketing Purposes

Making Corrections in the Electronic Medical Record

Chapter 12: Computers in the Medical Office

Components of the Computer System

Computer Hardware

Surge Protection

Backing Up Computer Systems

Computer Peripherals

Scanners

Digital Cameras

Bar-code Readers

Electronic Sign-in Sheets

Maintaining Computer Equipment

Computer Software

Training Staff on Medical Software

Types of Software Packages

Computer Security

Computer Viruses

Internet Search Engines

Procedure 12-1: Using an Internet Search Engine

Finding Appropriate Web Resources

Procedure 12-2: Verifying Preferred Provider Status on an Insurance Company Web Site

Buying Medications Online

Allowing Personal Computer Use in the Office

Personal Digital Assistants

Computer Ergonomics

Chapter 13: Equipment, Maintenance, and Supply Inventory

Working with Medical Office Equipment

Training Employees to Use Medical Office Equipment

Keeping a Maintenance Log for Medical Office Equipment

Procedure 13-1: Taking Inventory of Administrative Equipment

Procedure 13-2: Perform Routine Maintenance of a Computer Printer

Replacing or Buying Medical Office Equipment

Weighing Equipment Leasing against Buying

Using Fax Machines in the Medical Office

Procedure 13-3: Faxing a Document

Using Copy Machines in Health Care Work

Adding Health Care Data with Machines

Medical Transcription

Finding Outside Transcription Services

Logging Medical Office Supplies

Inventorying Supplies

Procedure 13-4: Preparing a Purchase Order

Checking for the Next Day’s Supplies

Storing Supplies Upon Arrival

Procedure 13-5: Receiving a Supply Shipment

Handling Drug Samples

Stocking Clerical Supplies

Tracking Supplies with Computer Software

Chapter 14: Office Policies and Procedures

Creating Patient Information Pamphlets

Procedure 14-1: Creating an Office Brochure

Creating a Personnel Manual

Creating Policies and Procedures for the Medical Office

Writing a Mission Statement

Preparing an Organizational Chart

Mapping Out Clinical Procedures

Outlining Administrative Procedures

Procedure 14-2: Creating a Procedure for the Procedure Manual

Documenting Infection Control Procedures

Creating Quality Improvement and Risk Management Procedures

Writing Other Office Procedures

SECTION III: RESPONDING TO EMERGENCIES IN THE MEDICAL OFFICE

Chapter 15: Handling Medical Office Emergencies

The Medical Assistant’s Role in an Emergency

Preventing Accidents and Injuries

Preparing for Medical Emergencies

Managing Medical Emergencies

Procedure 15-1: Performing Adult Rescue Breathing and Cardiopulmonary Resuscitation

Procedure 15-2: Responding to a Patient Who Has Fainted

Emergency Equipment and Supplies

Administering Oxygen in Emergencies

Procedure 15-3: Administering Oxygen to a Patient

Automated External Defibrillator (AED)

Procedure 15-4: Using an Automated External Defibrillator (AED)

The Signs and Symptoms of Heart Attack

The Signs and Symptoms of Choking

Procedure 15-5: Removing an Airway Obstruction

When Infants and Children are Choking Victims

Procedure 15-6: Removing an Airway Obstruction in an Infant

Controlling Bleeding

Procedure 15-7: Controlling Bleeding

Assisting Patients in Shock

Caring for Patients with Fractures

Assisting Patients with Burns

SECTION IV: PRACTICE FINANCES AND MANAGEMENT OF THE MEDICAL OFFICE

Chapter 16: Insurance Billing and Authorizations

The History of Health Insurance

Types of Health Insurance Plans

Employer-Sponsored Health Plans

COBRA Coverage

Individual Health Insurance Policies

Flex-Spending and Health Care Savings Accounts

Fee-for-Service Plans

Consumer-Directed Health Care Plans

Health Savings Accounts

Medical Savings Accounts

Flexible Spending Accounts

Managed Care Plans

Capitation Plans

Insurance Coverage Terminology

Out-of-Pocked Expenses

Waiting Periods and Exclusions

Elective Procedures

Prescription Drug Coverage

Types of Provider Organizations

Preferred Provider Organizations

Health Maintenance Organizations

Exclusive Provider Organizations

National Commercial Carriers

Medicare Coverage

Medicare Part A

Medicare Part B

Medicare Part C- Advantage Plan

Medicare Part D

Secondary Insurance with Medicare

Medicare for the Employed

Providers Participating in Medicare

Medicaid

Covered Medicaid Services

State Children’s Health Insurance (SCHIP)

TRICARE

CHAMPVA

The National Provider Identifier (NPI)

Workman’s Compensation Insurance

Accidental Injuries

Disability Insurance

Processing Claims

The Patient Identification Number

Keeping Patient Information Up-to-Date

The Birthday Rule

Verifying Eligibility

Preparing Referrals, Authorizations, and Precertifications

Procedure 16-1: Obtaining a Managed Care Referral

Procedure 16-2: Obtaining Authorization from an Insurance Company for a Procedure

Documenting Insurance Company Calls

Health Insurance Claim Forms

The CMS-1500 Claim Form

Procedure 16-3: Completing an Insurance Claim Form

Accommodating Filing Timelines

Billing Insurance Companies Electronically

Working within Fee Schedules

Posting Payments

Reconciling Payments and Rejections

Procedure 16-4: Handling a Denied Insurance Claim

Sending Supporting Documentation

The Office of the Insurance Commissioner

Tracing Claims

Projecting Health Insurance Costs in the Future

Chapter 17: ICD-9-CM Coding

The History of Diagnostic Coding

Coding with the ICD-9- CM Book

The Volumes of ICD-9- CM

Volume I

ICD-9-CM Appendices

Volume II

Diagnosis-Related Group (DRG) Coding

Determining the Correct Code

Primary Diagnoses

Coding Conventions

Procedure 17-1: Perform Diagnostic Coding

Multiple Diagnostic Codes

Coding Late Effect Diagnoses

Suspected Conditions

Signs and Symptoms Codes

Coding for Drugs and Chemicals Causing Poisonings or Adverse Effects

Coding for Fractures

Coding Burns

Documenting Diagnostic Codes

Chapter 18: Procedural Coding

The History of Procedural Coding

The CPT-4 Book

Categorizing Main Health Care Codes

Procedure Codes

Evaluation and Management Codes

New and Established Patients

Selecting the Proper Level of E&M Service

Using Coding Modifiers Appropriately

Procedure 18-1: Coding for a Procedure

Place of Service Codes

Anesthesia Codes

Postoperative or Follow-up Days

Coding for Wound Repair

Coding for Same-day Multiple Procedures

Radiology Codes

Pathology and Laboratory Codes

Medicine Codes

The Health Care Common Procedure Coding System (HCPCS)

Ensuring Proper Reimbursement

Fraud in Medical Coding

Chapter 19: Billing, Collections, and Credit

Identifying Payment Basics

Manual Billing Systems

Procedure 19-1: Posting and Entry on a Day Sheet

Computerized Billing Systems

Fee Schedules

Participating Provider Agreements

Credit and Collections

Procedure 19-2: Explaining Professional Fees to a Patient

Verifying Patient Identification

Managing Accounts Receivables

Procedure 19-3: Calling a Patient Regarding an Overdue Account

Collection in Managed Care

Forgiving Deductibles or Copayments

Patients Who File Bankruptcy

Professional Courtesy

Patient Billing Statements

Procedure 19-4: Sending a Patient a Billing Statement

Dismissing Patients Due to Nonpayment

Charging Interest on Medical Accounts

Addressing Checks that Fail to Clear

Procedure 19-5: Posting a Non-sufficient Funds Check

Contacting Nonpaying Patients

Sending Patients Collection Letters

Procedure 19-6: Posting an Adjustment to a Patient Account

Procedure 19-7: Posting a Collection Agency Payment

Uncollectible Accounts

Collecting from Estates

Overpaying on Accounts

Procedure 19-8: Processing a Patient Refund

Procedure 19-9: Processing an Insurance Company Overpayment

Collections through Small Claims Court

Chapter 20: Payroll, Accounts Payable, and Banking Procedures

Processing Payroll

The History of Payroll

Present Day Employment Issues

Payroll Processing

Creating New Employee Records

Updating Employee Records

The W-4 Form

Recording Employee’s Work Hours

Calculating Payroll

Computing Payroll Deductions

The Circular E

Other Deductions

Procedure 20-1: Calculating an Employee’s Payroll

Using Software to Calculate Payroll

Garnishing Wages

Accounts Payable

Procedure 20-2: Writing Checks to Pay Bills

The Checkbook Register

Ordering and Receiving Supplies

Procedure 20-3: Paying an Office Supply Invoice

Preparing a Deposit Slip

Procedure 20-4: Completing a Deposit Slip

Endorsement Stamps

Accessing Bank Accounts via the Internet

Petty Cash

Procedure 20-5: Accounting for Petty Cash

Reconciling Bank Statements

Procedure 20-6: Reconcile a Bank Statement

Chapter 21: Managing the Medical Office

Characteristics of the Medical Office Manager

Responsibilities of the Medical Office Manager

Leadership Styles

Conducting Effective Staff Meetings

Creating Staff Meeting Agendas

Procedure 21-1: Directing a Staff Meeting

Staff Meeting Minutes

Staffing the Medical Office

Writing Job Descriptions

Procedure 21-2: Writing a Job Description

Creating Job Advertisements

Recruiting and Interviewing Candidates

Procedure 21-3: Conducting an Interview

Calling for Employee References

Procedure 21-4: Calling Employee References

Hiring New Staff

Training New Staff

Supervising Staff

Overcoming Scheduling Issues

Performance Evaluations

Procedure 21-5: Perform an Employee Evaluation

Disciplining and Terminating Staff

Procedure 21-6: Disciplining an Employee

Procedure 21-7: Terminating an Employee

Sexual Harassment in the Medical Office

Employment Resources

Providing Employee References

Improving Quality and Managing Risk in the Medical Office

Creating a Quality Improvement Program

Working to Ensure Patient Safety

Reporting Office Incidents

Procedure 21-8: Filing a Medical Incident Report

Using Protective Equipment

Procedure 21-9: Using Personal Protective Equipment

Disposing of Hazardous Waste

Procedure 21-10: Developing an Exposure Control Plan

Ensuring Employee Safety

Procedure 21-11: Using Proper Lifting Techniques

SECTION V: CAREER STRATEGIES

Chapter 22: Competing in the Job Market

The Externship Experience

Understanding the Extern Site’s Responsibilities

Outlining the Student’s Responsibilities

The Responsibilities of the Medical Assisting Program

Writing an Effective Resume

Procedure 22-: Writing an Effective Resume

Preparing a Cover Letter

Procedure 22-2 Composing a Cover Letter

Identifying Places to Look for Employment

Completing Employment Applications

The Successful Interview

Preparing for the Interview

Dressing for the Interview

Presenting the Right Image

Following Up After the Interview

Procedure 22-: Following Up After the Interview

Changing Jobs

Appendix A: CAAHEP Standards for Curriculum: Correlation of Text to CAAHEP Standards

Appendix B: Correlation of Text to AAMA Role Delineation Chart

Appendix C: Registered Medical Assistant (RMA) [AMT] Medical Assisting Task List

Appendix D: Tips on How to Become a Successful Student

Appendix E: Preparing for the CMA and RMA Certification Exams

Appendix F: Translation of English-Spanish Phrases

Appendix G: Common Medical Abbreviations

Appendix H: Answers to Chapter Case Studies/Critical Thinking Questions

Appendix I: Answers to In-Practice Scenarios

Glossary

References

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