Administrative Medical Assisting

Overview

Providing a core textbook, workbook, and multimedia supplements for medical office administration students and professionals, Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available. Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to...
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Overview

Providing a core textbook, workbook, and multimedia supplements for medical office administration students and professionals, Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available. Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.
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Editorial Reviews

From the Publisher

"I have reviewed other texts for my courses and have yet to find a better one for meeting my students' and program needs."Diana Reeder, CMA(AAMA), Medical Assisting Program Coordinator, Maysville Community & Technical College, Maysville, KY

"I believe that the depth and content of the book meets and exceeds accreditation standards to be used as a resource for training the medical assistant. The information in this book can build transitional skills and provide relevant knowledge that will ensure the development of the administrative medical assistant of any specialty."Sybil Burrell, Instructor, Jefferson State Community College, Birmingham, AL

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Product Details

  • ISBN-13: 9781133716600
  • Publisher: Cengage Learning
  • Publication date: 6/28/2012

Meet the Author


Before focusing on her career as an educator and author, Linda L. French, CMA-C, NCICS, CPC, worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller, and office manager. She is a Certified Medical Assistant--Clinical Specialist (AAMA), Nationally Certified Insurance & Coding Specialist (NCCT), and a Certified Professional Coder (AAPC). French has served as an educator for more than 10 years, teaching allied health courses at community colleges, adult schools, post-secondary institutions, and private corporations through UCSB-Extend. Additionally, she has also served as a consultant for physicians and provided customized employee training for a private billing service.

Marilyn Takahashi Fordney, CMA-AC has authored and coauthored over 50 tebooks for two major publishers. In 2004, Administrative Medical Assisting, Fifth Edition won the William Holmes McGuffey Award in Life Sciences from the Text and Academic Authors Association. Fordney continues to give professional lectures and is a member of a number of professional national associations.

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Table of Contents


Part I: PROFESSIONAL AND CAREER RESPONSIBILITIES. 1. A Career As an Administrative Medical Assistant. 2. The Health Care Environment: Past, Present, and Future. 3. Medicolegal and Ethical Responsibilities. Part II: INTERPERSONAL COMMUNICATIONS. 4. The Art of Communication. 5. Receptionist and the Medical Office Environment. 6. Telephone Procedures. 7. Appointments. Part III: RECORDS MANAGEMENT. 8. Filing Procedures. 9. Medical Records. 10. Drug and Prescription Records. Part IV: WRITTEN COMMUNICATIONS. 11. Written Correspondence. 12. Processing Mail and Telecommunications. Part V: FINANCIAL ADMINISTRATION. 13. Fees, Credit, and Collection. 14. Banking. 15. Bookkeeping. 16. Health Insurance Systems and Claim Submission. 17. Procedural and Diagnostic Coding. Part VI: MANAGING THE OFFICE. 18. Office Managerial Responsibilities. 19. Financial Management of the Medical Practice. Part VII: EMPLOYMENT. 20. Summary of Future Health Care Trends. 21. Seeking a Position as An Administrative Medical Assistant (Internet only).
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