Administrative Medical Assisting / Edition 5

Administrative Medical Assisting / Edition 5

by Marilyn T. Fordney, Joan J. Follis, Linda L. French
     
 

ISBN-10: 076686250X

ISBN-13: 9780766862500

Pub. Date: 07/18/2003

Publisher: Cengage Learning

Providing a core textbook, workbook, and multimedia supplements for medical office administration students and professionals, Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available. Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are

Overview

Providing a core textbook, workbook, and multimedia supplements for medical office administration students and professionals, Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available. Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.

Product Details

ISBN-13:
9780766862500
Publisher:
Cengage Learning
Publication date:
07/18/2003
Edition description:
Older Edition
Pages:
640
Product dimensions:
8.48(w) x 11.02(h) x 0.98(d)
Lexile:
1290L (what's this?)

Table of Contents

UNIT 1 PROFESSIONAL AND CAREER RESPONSIBILITIES Chapter 1 A Career As an Administrative Medical Assistant Chapter 2 The Healthcare Environment: Past, Present and Future Chapter 3 Medicolegal and Ethical Responsibilities UNIT 2 INTERPERSONAL COMMUNICATIONS Chapter 4 The Art Of Communication Chapter 5 The Receptionist Chapter 6 Telephone Procedures Chapter 7 Appointments Chapter 8 Filing Procedures Chapter 9 Medical Records Chapter 10 Drugs and Prescription Records UNIT 4 WRITTEN COMMUNICATIONS Chapter 11 Written Correspondence Chapter 12 Processing Mail and Telecommunications UNIT 5 FINANCIAL ADMINISTRATION Chapter 13 Fees, Credit, and Collection Chapter 14 Banking Chapter 15 Bookkeeping Chapter 16 Health Insurance Systems UNIT 6 MANAGING THE OFFICE Chapter 17 Office Financial Manager Chapter 18 Financial Management of the Medical Practice UNIT 7 EMPLOYMENT Chapter 19 Seeking a Position as an Administrative Medical Assistant

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >