Administrative Medical Assisting / Edition 4

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Providing a core textbook, workbook, and multimedia supplements for medical office administration students and professionals, Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available. Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.
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Product Details

  • ISBN-13: 9780827378940
  • Publisher: Cengage Learning
  • Publication date: 12/23/1997
  • Series: Medical Assisting Series
  • Edition description: Older Edition
  • Edition number: 4
  • Pages: 460
  • Product dimensions: 8.53 (w) x 10.94 (h) x 0.91 (d)

Meet the Author

Marilyn Takahashi Fordney, CMA-AC has authored and coauthored over 50 tebooks for two major publishers. In 2004, Administrative Medical Assisting, Fifth Edition won the William Holmes McGuffey Award in Life Sciences from the Text and Academic Authors Association. Fordney continues to give professional lectures and is a member of a number of professional national associations.

Before focusing on her career as an educator and author, Linda L. French, CMA-C, NCICS, CPC, worked for 15 years in a variety of physician office settings as a clinical and administrative medical assistant, medical insurance biller, and office manager. She is a Certified Medical Assistant—Clinical Specialist (AAMA), Nationally Certified Insurance & Coding Specialist (NCCT), and a Certified Professional Coder (AAPC). French has served as an educator for more than 10 years, teaching allied health courses at community colleges, adult schools, post-secondary institutions, and private corporations through UCSB-Extend. Additionally, she has also served as a consultant for physicians and provided customized employee training for a private billing service.

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Table of Contents

UNIT 1 PROFESSIONAL AND CAREER RESPONSIBILITIES Chapter 1 A Career As an Administrative Medical Assistant Chapter 2 The Healthcare Environment: Past, Present and Future Chapter 3 Medicolegal and Ethical Responsibilities UNIT 2 INTERPERSONAL COMMUNICATIONS Chapter 4 The Art Of Communication Chapter 5 The Receptionist Chapter 6 Telephone Procedures Chapter 7 Appointments Chapter 8 Filing Procedures Chapter 9 Medical Records Chapter 10 Drugs and Prescription Records UNIT 4 WRITTEN COMMUNICATIONS Chapter 11 Written Correspondence Chapter 12 Processing Mail and Telecommunications UNIT 5 FINANCIAL ADMINISTRATION Chapter 13 Fees, Credit, and Collection Chapter 14 Banking Chapter 15 Bookkeeping Chapter 16 Health Insurance Systems UNIT 6 MANAGING THE OFFICE Chapter 17 Office Financial Manager Chapter 18 Financial Management of the Medical Practice UNIT 7 EMPLOYMENT Chapter 19 Seeking a Position as an Administrative Medical Assistant

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