Administrative Medical Assisting / Edition 4

Administrative Medical Assisting / Edition 4

by Marilyn T. Fordney, Joan Johnson Follis, Joan Johnson Follis, Joan Johnson Follis
     
 

Providing a core textbook, workbook, and multimedia supplements for medical office administration students and professionals, Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available. Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are… See more details below

Overview

Providing a core textbook, workbook, and multimedia supplements for medical office administration students and professionals, Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available. Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.

Product Details

ISBN-13:
9780827378957
Publisher:
Cengage Learning
Publication date:
12/28/1997
Series:
Medical Assisting Series
Edition description:
Older Edition
Pages:
552
Product dimensions:
8.50(w) x 10.90(h) x 0.80(d)

Table of Contents

PROFESSIONAL AND CAREER RESPONSIBILITIES:
A Career As An Administrative Medical Assistant
Medical Practice Settings, Traditional And Managed Medicolegal Responsibilities
INTERPERSONAL COMMUNICATION:
The Receptionist
Telephone Procedures
Appointments
RECORDS MANAGEMENT:
Computers And Information Processing
Patients Medical Records
Drug And Prescription Records
Filing Procedures
ADMINISTRATIVE RESPONSIBILITIES:
Office Maintenance And Management
Written Correspondence
Processing Mail And Communications
Professional Reports And Travel Arrangements
FINANCIAL ADMINISTRATION:
Fees, Credit, And Collection
Banking
Bookkeeping
Payroll Procedures
Accident And Health Insurance
EMPLOYMENT:
Seeking A Position As An Administrative Medical Assistant
GLOSSARY
INDEX

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