The Administrative Professional: Technology & Procedures / Edition 14

The Administrative Professional: Technology & Procedures / Edition 14

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by Patsy Fulton-Calkins, Dianne Rankin, Kellie A. Shumack
     
 

ISBN-10: 0538731044

ISBN-13: 9780538731041

Pub. Date: 07/13/2010

Publisher: Cengage Learning


Administrative Procedures is a capstone course for students majoring in Office Technology. It integrates the software applications skills they have learned previously, business communication skills, critical thinking, and concepts and activities that address the workplace environment, customer service, mail, travel, meetings, and events, records management;…  See more details below

Overview


Administrative Procedures is a capstone course for students majoring in Office Technology. It integrates the software applications skills they have learned previously, business communication skills, critical thinking, and concepts and activities that address the workplace environment, customer service, mail, travel, meetings, and events, records management; Students take this course because they'll be entering the workforce as administrative professionals and need to learn about office procedures, communication styles, financial factors and methods, meeting preparation, and office technology among other topics.

Product Details

ISBN-13:
9780538731041
Publisher:
Cengage Learning
Publication date:
07/13/2010
Series:
Advanced Office Systems & Procedures Series
Pages:
368
Product dimensions:
8.70(w) x 10.80(h) x 0.70(d)

Table of Contents


PART 1: THE WORKPLACE AND YOU. 1: Entering the Workforce. 2: Becoming a Professional. 3: Managing and Organizing Yourself. PART 2: THE WORKPLACE ENVIRONMENT. 4: Working Ethically. 5: Understanding the Workplace Team. 6: Developing Customer Focus. PART 3: COMMUNICATION--THE KEY TO SUCCESS. 7: Communication Skills. 8: Developing Presentation Skills. 9: Handling Telecommunications. 10: Planning Meetings and Events. PART 4: RECORDS MANAGEMENT, TRAVEL, AND FINANCES.? 11: Managing Records. 12: Handling Mail and Retaining Records. 13: Coordinating Business Travel. 14: Understanding Financial Responsibilities. PART 5: CAREER SUCCESS. 15: Seeking Employment. 16: Leading with Confidence. Reference Guide. Glossary.

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