The Administrative Professional: Technology & Procedures / Edition 14

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Overview


Administrative Procedures is a capstone course for students majoring in Office Technology. It integrates the software applications skills they have learned previously, business communication skills, critical thinking, and concepts and activities that address the workplace environment, customer service, mail, travel, meetings, and events, records management; Students take this course because they'll be entering the workforce as administrative professionals and need to learn about office procedures, communication styles, financial factors and methods, meeting preparation, and office technology among other topics.
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Product Details

  • ISBN-13: 9780538731041
  • Publisher: Cengage Learning
  • Publication date: 7/13/2010
  • Series: Advanced Office Systems & Procedures Series
  • Format: Spiral Bound
  • Edition number: 14
  • Pages: 368
  • Sales rank: 142,517
  • Product dimensions: 8.70 (w) x 10.80 (h) x 0.70 (d)

Meet the Author


Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: • Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan • President of Brookhaven College, Dallas, Texas • Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas • Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who's Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.

Dianne S. Rankin, is a consulting editor, writer, and developer of instructional materials for websites, ancillaries, and textbooks for business education publishers. Dianne has taught at the high school and community college levels and continues to teach computer classes for businesses and organizations. In addition, Dianne has had first-hand experience as an administrative assistant.

Kellie A. Shumack teaches Foundations and Secondary Education as an assistant professor at Auburn University, Montgomery. She has worked as an administrative assistant and has taught at both the secondary and post-secondary levels in courses such as Computer-Based Instructional Strategies and Curriculum Integration of Technology. Kellie was awarded the 2010 Delta Pi Epsilon Outstanding Doctoral Research Award for her work in researching professional development needs in Business Education.

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Table of Contents


PART 1: THE WORKPLACE AND YOU. 1: Entering the Workforce. 2: Becoming a Professional. 3: Managing and Organizing Yourself. PART 2: THE WORKPLACE ENVIRONMENT. 4: Working Ethically. 5: Understanding the Workplace Team. 6: Developing Customer Focus. PART 3: COMMUNICATION--THE KEY TO SUCCESS. 7: Communication Skills. 8: Developing Presentation Skills. 9: Handling Telecommunications. 10: Planning Meetings and Events. PART 4: RECORDS MANAGEMENT, TRAVEL, AND FINANCES.? 11: Managing Records. 12: Handling Mail and Retaining Records. 13: Coordinating Business Travel. 14: Understanding Financial Responsibilities. PART 5: CAREER SUCCESS. 15: Seeking Employment. 16: Leading with Confidence. Reference Guide. Glossary.
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