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Adult Telephone Protocols: Office Version
     

Adult Telephone Protocols: Office Version

by David A. Thompson
 

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Essential triage solutions for everyprimary care practice... Adult Telephone Protocols Office Version -- 3rd Edition Authored by David A. Thompson, MD, FACEP This powerful decision-support tool helps busy family practice and internal medicine offices handle a wide array of adult phone inquiries. It guides triagers through each call with the same step-by-step checklist

Overview

Essential triage solutions for everyprimary care practice... Adult Telephone Protocols Office Version -- 3rd Edition Authored by David A. Thompson, MD, FACEP This powerful decision-support tool helps busy family practice and internal medicine offices handle a wide array of adult phone inquiries. It guides triagers through each call with the same step-by-step checklist organization and ease-of-use features as its companion resource, Pediatric Telephone Protocols. More than 100 proven protocols cover 95% of the most common adult complaints. Look here for triage guidelines ranging from everyday problems such as back pain, insect bites, and sunburn to more serious conditions such as breathing difficulty, seizures, and wound infections. Time-saving, care-enhancing features include
• Highlighted triage assessment questions
• Practical home care instructions
• Call prioritization guide "Red flag" checklist for office support staff
• Over-the-counter medication advice
• Office resources checklist
• Reproducible triage log sheets ...and more! NEW in the 3rd Edition...
• Nearly all protocols substantially revised and updated
• New look and feel -- reformatted cover-to-cover for easier protocol review, more efficient triage decision-making
• All-new protocols include Arm Pain Hand and Wrist Pain Leg Pain Weakness (Generalized) and Fatigue
• Updated over-the-counter medication dosage recommendations
• Updated resource listings for further information

Editorial Reviews

Doody's Review Service
Reviewer: Vincent F Carr, DO, MSA, FACC, FACP (Uniformed Services University of the Health Sciences)
Description: This book is designed to set out protocols for standardized advice to patients who call a clinician's office. The previous edition was published in 2008.
Purpose: The purpose is to provide a standardized set of advice for patients who call a clinician's office requesting advice or an appointment. This is a most worthy endeavor, allowing a busy office to determine who needs advice, who needs to be seen soon, and who needs to be referred to an emergency department. The operative phrase is standardized advice.
Audience: The audience is essentially everyone who works in primary care clinician's office to reduce the potential of someone giving incorrect advice.
Features: The book is divided by symptoms, which make for ready access to the information. In each chapter, there is a series of triage assessment questions and definitions so that the person in the office can determine if what the caller is stating fits a common definition of the problem. It also includes home care advice and some background information that office personnel taking the call can use to help the caller understand the diagnosis and, when appropriate, engage in self-care, including how to properly use over-the-counter medicines. Of note is the sturdy quality of the paper the book uses, which will stand up to heavy usage.
Assessment: This is a very useful book and one that can be highly valuable in documenting what is actually said during a telephone call between a patient and a physician's office.
4 Stars! from Doody

Product Details

ISBN-13:
9781581107432
Publisher:
American Academy of Pediatrics
Publication date:
11/01/2012
Edition description:
New
Pages:
400
Sales rank:
386,677
Product dimensions:
9.40(w) x 11.00(h) x 1.40(d)

Meet the Author


David A. Thompson, MD, FACEP, is a faculty attending in the Northwestern Memorial Hospital Emergency Department, Chicago, Il. He is board certified in internal and emergency medicine. Starting in 1999, Dr. Thompson began to work collaboratively with Barton Schmitt, MD, FAAP, to improve telephone triage. Since then, Dr. Thompson has authored a comprehensive set of adult telephone triage protocols used extensively in medical call centers and physician offices in the United States, Canada, and other countries.

He has developed databases and educational tools to promote benchmarking an quality improvements for medical call centers and emergency departments. Dr. Thompson lectures on telephone triage, physician documentation and coding, quality improvement, and patient satisfaction. He also serves as chief information officer for ECI Healthcare Partners, Inc, providing strategic guidance and leadership for technology initiatives.

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