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Covers basic principles and proactive and pragmatic quality function deployment (QFD) methods. Explains how to arrange groups in an industrial organization into design and development teams. Describes how to implement QFD to effectively produce quality products in a fashion that meets customers' needs. This book includes aspects of modern planning techniques, technological forecasting methods and value engineering.
Quality Function Deployment.
Constructing Basic QFD Matrices.
Creative Expansion of the House of Quality and Other Matrices.
Variations on a Theme: Customer-Oriented Product Concepting.
Linking QFD to Planning.
Technological Forecasting Applied to QFD.
Organizing and Launching a QFD Project.
Quality Function Deployment: Behavioral and Organizational Aspects.
Voice of the Customer (VOC).
Some Parting Comments.