Agents of Change: The New Dynamics of Organizational Intervention

Overview


This book focuses on the transition faced by business organizations and their stakeholders as they move from protected markets to open competition, and it explores how these changes can be facilitated by outside interveners/agents. The four authors--two from Europe and two from the United States--have worked separately as consultants with leaders of many companies and unions facing these challenges including AT & T, Lucent, Electricite de France and the Italian State Railways (Ferrovie dello Stato). The ...
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2003 Hardcover First Edition New in New jacket A brand-new copy in a brand-new dustjacket: firm, clean, square and tight with no pen-marks, underlining or splits. ISBN: ... 0199261741. ISBN/EAN: 9780199261741. *****PLEASE NOTE: This item is shipping from an authorized seller in Europe. In the event that a return is necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** Read more Show Less

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Overview


This book focuses on the transition faced by business organizations and their stakeholders as they move from protected markets to open competition, and it explores how these changes can be facilitated by outside interveners/agents. The four authors--two from Europe and two from the United States--have worked separately as consultants with leaders of many companies and unions facing these challenges including AT & T, Lucent, Electricite de France and the Italian State Railways (Ferrovie dello Stato). The reader is thus afforded an unusual insight into the process of change in a large organization--not only close up accounts of what happened, but understanding of the relationship between the researcher/consultant and different groups within the organization: senior managers, HR people, unions, and ordinary employees. The book draws lessons from these cases and experiences on a number of different levels: lessons about the methods of intervention in large organizations; about the nature of the organizational transitions as business faces increased competition; about the pressures this places on unions and other stakeholder groups; about the differences between the US and European context; and about possible models for advancing the change process in the future. The analysis finally focuses on the larger set of forces driving all these cases: the transition to a global post-industrial economy. The experience of change in these corporations, from this perspective, illuminates the dynamics of transition between neo-corporatist stakeholder relations and a more pluralist and decentralized system emerging throughout the industrialized world. This unusual book--by a team of highly experienced researchers/consultants--will be of interest to a broad readership of academics, students, consultants, HR professionals interested in the process and management and change and contemporary trends in modern societies.
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Product Details

  • ISBN-13: 9780199261741
  • Publisher: Oxford University Press, USA
  • Publication date: 3/28/2003
  • Edition description: First Edition
  • Edition number: 1
  • Pages: 392
  • Product dimensions: 9.30 (w) x 6.20 (h) x 0.90 (d)

Meet the Author

Charles Heckscher is a Professor in the Department of Labor Studies and Employment Relations at Rutgers University. His research focuses on organization change and its consequences for employees and unions, and on the possibilities for more collaborative and democratic forms of work. His books include The New Unionism, The Post-bureaucratic Organization, and White-Collar Blues. Michael Maccoby is an anthropologist, psychoanalyst, and consultant on leadership strategy and organization. He is President of The Maccoby Group in Washington, DC and Director of the Project on Technology, Work and Character -- a not-for-profit research organization. He was formerly Director of the Program on Technology, Public Policy and Human Development at the Kennedy Shool, Harvard University. His books include The Gamesman: The New Corporate Leaders (Simon and Schuster 1976) Rafael Ramirez is Professor in the Department of Management and Human Resources, HEC-Paris. He is also Visiting Professor of Scenarios and Corporate Strategy at Shell International in London; Senior Professional, SMG, Stockholm; and Visiting Associate Fellow at Templeton College, University of Oxford. His books include Designing Interactive Strategy (Wiley) Pierre-Eric Tixier is Professor at the Institut d'Etudes Politiques de Paris, France.

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Table of Contents

Acknowledgments
List of Figures
Pt. I Introduction
1 Introduction 3
2 Overview of the Cases 13
Pt. II Cases
3 AT&T: Cooperation is not Enough 25
4 Ferrovic dello Stato (The Italian State Railways): A Vision without Agreement 46
5 Lucent: Toward Strategic Engagement 65
6 Electricite de France: Moving Toward the National Policy Level 86
Pt. III The Intervention Approach
7 A "Full Engagement" Approach to Intervention 107
8 Techniques and Methods 128
9 The Consultant Role: Transference and Counter-transference 143
Pt. IV The Emerging Stakeholder Regime
10 Assessing the Interventions: Achievements and Limitations 165
11 The Current Impasse 180
12 Toward Post-industrial Relations 199
Notes 213
Bibliography 223
Index 229
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