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This book goes behind the incessant news stories for unique, never before published facts and insights into a classic success story and tragedy. It is based on extensive research, including behind-the-scenes information from 59 members of the "Delta ...
This book goes behind the incessant news stories for unique, never before published facts and insights into a classic success story and tragedy. It is based on extensive research, including behind-the-scenes information from 59 members of the "Delta family", the author's in-depth personal knowledge as a member of that family, and his broad experience as a business executive and management consultant.
While giving poignant examples from many companies, Delta Air Lines is the book's poster child of a Board of Directors' and a leader's dramatic effects on tens of thousands of people.
The book examines the leadership decisions by each of Delta's 7 CEO's and its Board of Directors and then highlights the decisions that built a highly profitable company for decades and those that have brought it to bankruptcy. The book is not the typical trip down 'memory lane', the template of many books about a corporation. Nor is it like the dozens of books today that focus on the airline industry.
Instead, it is about leadership. There are profound and valuable lessons in this book for any leader, whatever the future brings for Delta. It guides them to answers to the questions, "What lessons can I learn from Delta to be more successful?" and "What can I learn from Delta to make sure it doesn't happen to my organization?".
It is also about a remarkable group of people. As the book shows, Delta employees and retirees have been shining examples of commitment to its heritage - Service and Hospitality From The Heart - even when constrained by ineffective leaders. Part of the tragedy is the price they are now paying and will be paying for that ineffective leadership. The book is co-dedicated to the thousands of Delta employees and retirees who love what Delta once was and hope the current leaders have what it takes to restore it.
This book is a fascinating inside look at a major U.S. corporation from both a business and a human perspective.
Posted April 16, 2006
With a sharp eye and a keen analytical pen, Harry Nolan holds up a chronological mirror for the reader so we can see the step-by-step erosion of this once-fine company. It's a shame that Delta didn't hire advisors with his insight when the cracks in the company's armor started to appear. Praiseworthy of current CEO, Gerald Grinstein's current efforts to 'row the boat ashore', Nolan does not cut him any slack for his past ommissions/commissions as a member of this infamous Board of Directors. WHERE WAS THE BOARD? is a question asked often throughout the book. This book should be required reading for every Director, present and future, of every company, to witness what can occur when the Board relinquishes its' responsibilities as Delta's Board did. A gripping story...and it's non-fiction too!Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted April 11, 2006
I found this book to be interesting, but question the focus be entirely blamed on the board. Over the last five years, half of Corporate America's boards are guilty. As a Delta employee's son who joined the company after the 1987 Western merger, I felt many things were wrong. I've never forgotten pecan pie on a western flight in 1987 two weeks after the merger which replaced California almonds. Delta thought southern and therefore the rest of the nation should think southern. Better management should have been in place, but also unions need to realize when to sacrifice. I would love to see again the 1980s commericals slogan 'We Love to Fly and it shows.' reminds me alot of Western and makes me want to fly. The book would be stronger had the author interviewed more recent retirees instead of those who retired 20 years ago and lived in Atlanta. Good book, but go to the library and check it out.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.