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Doody's Review ServiceReviewer: Dennis J. Esterbrooks, M.D.(Creighton University Cardiac Center)
Description: Case studies, proven strategies, and helpful suggestions are incorporated in this text to guide the reader toward successful practice improvement. Each chapter contains proactive considerations as well as a concluding overview and summary which help to heighten and focus discussions.
Purpose: The purpose is to help healthcare providers find and use information that will help them improve patient outcomes, daily operations, and customer service while increasing practice efficiency and effectiveness. The author's objectives are worthy and will assist healthcare providers in inaugurating positive changes to foster practice improvement.
Audience: The target audience is healthcare managers, including physicians and other medical practitioners in leadership positions. The author is an authoritative source. He has more than two decades of administrative experience with large medical groups and integrated health systems and is nationally recognized and respected as an educator and author regarding health policy and management.
Features: The book is a comprehensive virtual exercise in healthcare management and decision-making. Discussions of special applications complement detailed overviews of strategic planning and customer focused service. Emphasized are defining a system's missions, core values, and goals and objectives in determining clinical service, and financial targets which are integral to establishing successful action plans. Introductory proactive considerations and concluding overviews and summaries help to highlight chapter content. Chapter notes, a glossary, and list of resources are valuable additions.
Assessment: The book is a pragmatic illustration of how to proactively distinguish a medical practice from the competition. It is a skillful and informative discourse on the art and science of information gathering and the fundamentals of establishing goals and objectives and constructing effective action plans. Readers will find the book useful in developing decision making and practice management skills and establishing clear expectations which will promote continuous practice improvement. As a valuable compendium of tests tools and strategies, this text is recommended for all members of the health management team.