BN.com Gift Guide

Alignment: A Provider's Guide to Managing the Practice of Health Care / Edition 1

Hardcover (Print)
Buy New
Buy New from BN.com
$103.23
Used and New from Other Sellers
Used and New from Other Sellers
from $11.16
Usually ships in 1-2 business days
(Save 90%)
Other sellers (Hardcover)
  • All (5) from $11.16   
  • New (2) from $41.34   
  • Used (3) from $11.16   

Overview

Alignment: A Provider’s Guide to Managing the Practice of Health Care uses the method of alignment with proven examples and strategies to help health care providers achieve and maintain optimum effectiveness through continuous enhancement. Focusing on defining information and using it to distinguish your company or practice from the competition, this book is designed to help you take a proactive and cooperative role in health care to benefit patients or your business. From Alignment: A Provider’s Guide to Managing the Practice of Health Care, you’ll receive proven solutions to current problems in order to deliver the best possible services to clients and patients.

This book defines alignment as the shortest distance from initiation to successful completion of any desired activity. With this goal in mind, Alignment offers you dozens of recommendations, proven strategies, and examples that will improve your services, including:

  • designing health care systems to meet patient needs and accreditations by stressing clear communication and keeping up with current medical technology
  • developing a checklist that includes four-year goals, defining your capabilities, analyzing finances for cost-effectiveness, and deciding important features to attract new patients and satisfy customers
  • improving service quality by evaluating satisfaction surveys and developing short-term and long-term health care packages that meet employees’individual needs
  • ensuring customer satisfaction by asking patients about their expectations and their needs
  • educating physicians on customer-oriented service and rewarding them for competence and caring
  • reducing the time between the initial patient visit and when the final bill is paid to enhance revenue flow Alignment is complete with graphs, tables, recommendations, objectives and solutions, examples, and a glossary to give you a thorough understanding of current concepts and ideas. Within Alignment: A Provider’s Guide to Managing the Practice of Health Care, you’ll discover innovative and proven techniques that will improve physician/administrator and physician/patient relationships to make your business effective and successful for you and your clients.

The book contains black-and-white illustrations.

Read More Show Less

Editorial Reviews

Doody's Review Service
Reviewer: Dennis J. Esterbrooks, M.D.(Creighton University Cardiac Center)
Description: Case studies, proven strategies, and helpful suggestions are incorporated in this text to guide the reader toward successful practice improvement. Each chapter contains proactive considerations as well as a concluding overview and summary which help to heighten and focus discussions.
Purpose: The purpose is to help healthcare providers find and use information that will help them improve patient outcomes, daily operations, and customer service while increasing practice efficiency and effectiveness. The author's objectives are worthy and will assist healthcare providers in inaugurating positive changes to foster practice improvement.
Audience: The target audience is healthcare managers, including physicians and other medical practitioners in leadership positions. The author is an authoritative source. He has more than two decades of administrative experience with large medical groups and integrated health systems and is nationally recognized and respected as an educator and author regarding health policy and management.
Features: The book is a comprehensive virtual exercise in healthcare management and decision-making. Discussions of special applications complement detailed overviews of strategic planning and customer focused service. Emphasized are defining a system's missions, core values, and goals and objectives in determining clinical service, and financial targets which are integral to establishing successful action plans. Introductory proactive considerations and concluding overviews and summaries help to highlight chapter content. Chapter notes, a glossary, and list of resources are valuable additions.
Assessment: The book is a pragmatic illustration of how to proactively distinguish a medical practice from the competition. It is a skillful and informative discourse on the art and science of information gathering and the fundamentals of establishing goals and objectives and constructing effective action plans. Readers will find the book useful in developing decision making and practice management skills and establishing clear expectations which will promote continuous practice improvement. As a valuable compendium of tests tools and strategies, this text is recommended for all members of the health management team.
Dennis Esterbrooks
Case studies, proven strategies, and helpful suggestions are incorporated in this text to guide the reader toward successful practice improvement. Each chapter contains proactive considerations as well as a concluding overview and summary which help to heighten and focus discussions. The purpose is to help healthcare providers find and use information that will help them improve patient outcomes, daily operations, and customer service while increasing practice efficiency and effectiveness. The author's objectives are worthy and will assist healthcare providers in inaugurating positive changes to foster practice improvement. The target audience is healthcare managers, including physicians and other medical practitioners in leadership positions. The author is an authoritative source. He has more than two decades of administrative experience with large medical groups and integrated health systems and is nationally recognized and respected as an educator and author regarding health policy and management. The book is a comprehensive virtual exercise in healthcare management and decision-making. Discussions of special applications complement detailed overviews of strategic planning and customer focused service. Emphasized are defining a system's missions, core values, and goals and objectives in determining clinical service, and financial targets which are integral to establishing successful action plans. Introductory proactive considerations and concluding overviews and summaries help to highlight chapter content. Chapter notes, a glossary, and list of resources are valuable additions. The book is a pragmatic illustration of how to proactively distinguish a medical practice fromthe competition. It is a skillful and informative discourse on the art and science of information gathering and the fundamentals of establishing goals and objectives and constructing effective action plans. Readers will find the book useful in developing decision making and practice management skills and establishing clear expectations which will promote continuous practice improvement. As a valuable compendium of tests tools and strategies, this text is recommended for all members of the health management team.
Booknews
Sommers (vice president of data services for a large health care corporation and adjunct professor of health policy, U. of Minnesota-Minneapolis) offers strategies to help health care providers improve services and profits. Covers disease prevention and management; top-down versus bottom-up planning; aligning focus, measurement, and outcomes; customer-focused care; and other topics. Annotation c. Book News, Inc., Portland, OR (booknews.com)

3 Stars from Doody
Read More Show Less

Product Details

  • ISBN-13: 9780789006356
  • Publisher: Taylor & Francis
  • Publication date: 2/1/1999
  • Series: Haworth Marketing Resources Series
  • Edition number: 1
  • Pages: 350
  • Product dimensions: 15.20 (w) x 21.80 (h) x 3.00 (d)

Table of Contents

Contents
Foreword

  • Introduction
  • Chapter I. Changes in Health Care Practice: Prevention and Management of Disease
  • Proactive Considerations
  • Provider’s Self-Analysis, Targets, and Benchmarks
  • Provider Group Self-Needs Assessment
  • Optimizing the Physician’s Role
  • The New Medical Economics
  • Mental Attitude, Mind-Set, and Consciousness
  • Changing Roles, Issues of Reimbursement, and Capitation
  • Healthy Outcomes—One Patient at a Time
  • Challenges of the Twenty-First Century
  • Summary
  • Chapter 2. Using Information
  • Proactive Considerations
  • Defining Alignment
  • Selecting Targets for Business Success
  • Implementing Action to Achieve Desired Outcomes
  • Summary
  • Chapter 3. Top Down, Bottom-Up Planning
  • Proactive Considerations
  • Organization-Wide Participation
  • Case Example: Strategic Plan Development for Metropolitan-Based Multispecialty Physician Group and Regional Tertiary Care Hospital
  • Outcomes Management and Continuous Improvement
  • Case Example: Developing a Community-Based Primary Care Group and Hospital Strategic Plan
  • Case Example: Health Plans’ Managed Care Strategic Plan
  • Summary
  • Chapter 4. Aligning Focus, Measurement, and Outcomes
  • Proactive Considerations
  • Inferntial Management and Continuous Improvement
  • Begin with the Desired Outcomes in Mind
  • Establishing a Basis for Health Care Decision Support
  • Outcome Management System
  • Summary
  • Chapter 5.
    Proactive Considerations
  • Understanding that Consumer Satisfaction Is the Only Way of Doing Business Successfully
  • Excellence in Everything
  • Quality, Consumer Satisfaction, and the Practice of Medicine
  • Myths and Other Misunderstandings About Medical Practice
  • Looking at Health Care from the Patient’s Perspective
  • Making Consumer Satisfaction a Way of Doing Business
  • Becoming Consumer Oriented
  • The Physician’s Role in Developing a Consumer-Oriented Initiative
  • How Consumers Select and Evaluate Physicians
  • The Role of Management in Developing a Consumer-Oriented Initiative
  • The Role of Non-Physician Staff in Making a Consumer-Oriented Initiative Work
  • From Initial Call for Appointment to Billing: Treating the Patient Right
  • Tips for Providing High-Quality Service
  • Consumer Satisfaction: An Overview
  • Summary
  • Chapter 6. Proactive Considerations
  • Consumer Satisfaction Redefined
  • Rank Ordering Clinical Priorities
  • Benchmarking: The Search for Best Practices
  • Forecasting/Predicting Outcomes: The Inferential Evaluation Model (IEM)
  • Enhanced Data System Methodology (EDSM)
  • Process Mapping: Physician, Hospital, and Health Plan Billing Cycle Redesign
  • Integration: Physician/Hospital Outcomes Analysis
  • Goals and Results of Clinic/Hospital Integration of Business Office
  • Key Indicator Definitions and Drill-Down Analysis: Preparation for Action Plan Development
  • Report Cards
  • Physician/Practitioner Information Systems
  • Developing Trust Between Providers and a Health Plan
  • 1995 Physican-Focused Wellness Member Satisfaction Survey Done by Wellness Health Plan
  • 1996 Internal All Physicians Guide
  • Summary
  • Resources
  • Notes
  • Glossary
  • Bibliography
  • Index
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)