Alternative Dispute Resolution for Organizations: How to Design a System for Effective Conflict Resolution / Edition 1

Alternative Dispute Resolution for Organizations: How to Design a System for Effective Conflict Resolution / Edition 1

by Allan J. Stitt
     
 

"Stitt has produced a readable, step-by-step guide to systems design that will help organizations handle conflict more productively and efficiently." - Drew Tulumello

"ADR for Organizations is an excellent resource for anyone who deals with conflict. It goes beyond the conventional 'theory of how to' and actually provides step-by-step options for resolving

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Overview

"Stitt has produced a readable, step-by-step guide to systems design that will help organizations handle conflict more productively and efficiently." - Drew Tulumello

"ADR for Organizations is an excellent resource for anyone who deals with conflict. It goes beyond the conventional 'theory of how to' and actually provides step-by-step options for resolving disputes...ADR for Organization sis a must-read for anyone who deals with people." - Jim Cutler

"A very useful contribution to making alternative dispute resolution system design concepts much better understood within business organizations. In particular, the checklists provide helpful frameworks for designing ADR systems within organizations." - W.J. Hartnett

"This instructive book on the essentials of ADR system design is a fine-tuned version of what Allan Stitt teaches so effectively in the in-depth ADR courses that he and his colleagues have given to hundreds of avid ADR students. This is a 'must' ADR text written by an international expert." - Major General Richard Rohmer

"Allan Stitt has brought to bear his unique experience as a lecturer, author, and practitioner in producing this outstanding text on the subject of ADR systems design. It will be of invaluable assistance not only to human resource professionals, corporate executives, and the business community generally, but also to those who practise in this ever-expanding field." - The Honourable Charles Dubin

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Product Details

ISBN-13:
9780471643234
Publisher:
Wiley
Publication date:
04/01/2008
Edition description:
New Edition
Pages:
256
Product dimensions:
6.00(w) x 8.90(h) x 0.60(d)

Table of Contents

Preface.

Acknowledgements.

Chapter 1. Introduction to ADR.

Chapter 2. Diagnosis.

Chapter 3. Diagnosis of the Organization.

Chapter 4. Diagnosis of the Disputes.

Chapter 5. Dispute Resolution Requirements.

Chapter 6. Interests.

Chapter 7. Interest-Based Negotiation.

Chapter 8. Interest-Based Mediation.

Chapter 9. Rights.

Chapter 10. Exits and Re-entries.

Chapter 11. creativity.

Chapter 12. Training and Evaluation.

Chapter 13. ADR In External Disputes.

Chapter 14. Concluding Thoughts.

Appendix A. Sample Multi-Step ADR Clause.

Appendix B. Procedure Manual for Mediation of Credit DisputesBetween Bank of Montreal and Small-and Medium-Sized Enterprises(SME's).

Appendix C. Ontario Human Rights Commission Mediation ProceduresManual.

Bibliography.

Index.

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