Alternative Dispute Resolution for Organizations: How to Design a System for Effective Conflict Resolution / Edition 1

Paperback (Print)
Buy Used
Buy Used from
(Save 41%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $12.65
Usually ships in 1-2 business days
(Save 66%)
Other sellers (Paperback)
  • All (13) from $12.65   
  • New (5) from $14.23   
  • Used (8) from $12.65   


Alternative Dispute Resolution (ADR) is a rapidly growing field, due to its popularity as an alternative to long and expensive lawsuits. ADR involves resolving disputes of any kind outside of the judicial system, through negotiation, mediation, arbitration, and other processes. This book is for people who work within organizations and are involved in disputes themselves, or for people who are required to deal with or resolve disputes. It covers how to set up a dispute resolution process in an organization.

Read More Show Less

Product Details

  • ISBN-13: 9780471643234
  • Publisher: Wiley
  • Publication date: 4/1/2008
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 256
  • Product dimensions: 6.00 (w) x 8.90 (h) x 0.60 (d)

Meet the Author

Allan J. Stitt practices mediation, facilitation, and ADRsystems design at Stitt Feld Handy Houston in Toronto. He and hiscolleagues teach several workshops on ADR and negotiation,including a series of certificate courses in conjunction with theUniversity of Windsor Law School.

Mr. Stitt is an Adjunct Professor at the University of TorontoLaw School, where he teaches courses on Conflict Management andNegotiation. He is President of the Arbitration and MediationInstitute of Ontario, past Chair of the ADR section of the CanadianBar Association (Ontario), and is on the Board of Directors of theCanadian Foundation for Dispute Resolution. He has designed ADRsystems for a number of organizations including the CanadianBankers Association, the College of Physicians and Surgeons ofOntario, the Law Society of Upper Canada, the Bank of Montreal, andthe Ontario Human Rights Commission.

Mr. Stitt is a graduate of the University of Toronto, theUniversity of Windsor Law School, the University of Detroit LawSchool, and Harvard Law School.

Read More Show Less

Table of Contents



Chapter 1. Introduction to ADR.

Chapter 2. Diagnosis.

Chapter 3. Diagnosis of the Organization.

Chapter 4. Diagnosis of the Disputes.

Chapter 5. Dispute Resolution Requirements.

Chapter 6. Interests.

Chapter 7. Interest-Based Negotiation.

Chapter 8. Interest-Based Mediation.

Chapter 9. Rights.

Chapter 10. Exits and Re-entries.

Chapter 11. creativity.

Chapter 12. Training and Evaluation.

Chapter 13. ADR In External Disputes.

Chapter 14. Concluding Thoughts.

Appendix A. Sample Multi-Step ADR Clause.

Appendix B. Procedure Manual for Mediation of Credit DisputesBetween Bank of Montreal and Small-and Medium-Sized Enterprises(SME's).

Appendix C. Ontario Human Rights Commission Mediation ProceduresManual.



Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)