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Alternative Dispute Resolution (ADR) is a rapidly growing field, due to its popularity as an alternative to long and expensive lawsuits. ADR involves resolving disputes of any kind outside of the judicial system, through negotiation, mediation, arbitration, and other processes. This book is for people who work within organizations and are involved in disputes themselves, or for people who are required to deal with or resolve disputes. It covers how to set up a dispute resolution process in an organization.
Chapter 1. Introduction to ADR.
Chapter 2. Diagnosis.
Chapter 3. Diagnosis of the Organization.
Chapter 4. Diagnosis of the Disputes.
Chapter 5. Dispute Resolution Requirements.
Chapter 6. Interests.
Chapter 7. Interest-Based Negotiation.
Chapter 8. Interest-Based Mediation.
Chapter 9. Rights.
Chapter 10. Exits and Re-entries.
Chapter 11. creativity.
Chapter 12. Training and Evaluation.
Chapter 13. ADR In External Disputes.
Chapter 14. Concluding Thoughts.
Appendix A. Sample Multi-Step ADR Clause.
Appendix B. Procedure Manual for Mediation of Credit Disputes Between Bank of Montreal and Small-and Medium-Sized Enterprises (SME's).
Appendix C. Ontario Human Rights Commission Mediation Procedures Manual.