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From the Publisher
Joyce Lain Kennedy, nationally syndicated columnist: "Of the countless books on how to write business letters, a thoroughbred emerges from AMACOM Books, the publishing arm of the American Management Associations. The AMA Handbook of Business Letters not only covers virtually every business situation in more than 365 ready-made, customizable letters, but packs a CD-ROM to help you crank out a letter as quickly as you can look it up in the book and load your computer. For every business person who hates to write letters, this is what you want for your birthday."