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From the Publisher"America's Service Meltdown identifies the problem areas, and then provides great detail on fixing the issues, from leadership, to hiring, providing more power to frontline employees, to accounting, to communication; a broad spectrum of business is considered. . . . There's a lot here to contemplate, and I hope you'll do that with this book as a guide."
800 CEO Read
"Pupo offers a thoughtful perspective and first-hand knowledge of how to organize the modern enterprise for delivery of excellent service. Valuable road map for executives and business students."
"Professors who teach customer service, marketing, and strategic planning courses will find the concepts and
strategies presented here helpful in organizing their courses. Pupo's credibility from experience as an entrepreneur
and consultant adds to the well-researched, timely information he presents. … Recommended. Graduate students, researchers, faculty, and practitioners."