Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise / Edition 2

Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise / Edition 2

by Richard A. Swanson
     
 

ISBN-10: 1576753417

ISBN-13: 9781576753415

Pub. Date: 02/28/2007

Publisher: Berrett-Koehler Publishers, Inc.

This revised and expanded version of "Analysis for Improving Performance" provides the tools for doing the crucial - yet often overlooked - upfront analyses essential to the success of any performance improvement effort. Human resource development expert Richard A. Swanson's step-by-step method allows program developers and managers to: assess an

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Overview

This revised and expanded version of "Analysis for Improving Performance" provides the tools for doing the crucial - yet often overlooked - upfront analyses essential to the success of any performance improvement effort. Human resource development expert Richard A. Swanson's step-by-step method allows program developers and managers to: assess an organization's real business needs and the status of its supporting systems; analyze necessary worker skills, knowledge, and attitudes; specify performance requirements and evaluation standards; and produce a viable and comprehensive performance improvement design. This second edition is extensively revised throughout and contains many updated case studies and expanded concepts. It also contains a new chapter on Documenting and Improving Work Process. In the end, the tools and resources provided within "Analysis for Improving Performance" will help make sure that workplace performance improvement efforts really work.

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Product Details

ISBN-13:
9781576753415
Publisher:
Berrett-Koehler Publishers, Inc.
Publication date:
02/28/2007
Series:
A Publication in the Berrett-Koehler Organizational Performance Series
Edition description:
Second Edition
Pages:
317
Sales rank:
393,851
Product dimensions:
6.00(w) x 9.00(h) x 1.00(d)

Table of Contents

Preface
1Linking Improvement Programs to Real Organizational Goals3
2Systems Thinking: The Foundation of Diagnosis and Documentation11
3Case Study of Analysis for Performance Improvement23
4Concepts for Diagnosing Performance37
5The Performance Diagnosis Process44
6Constructing a Performance Improvement Proposal67
7Data Collection Methods78
8The Nature of Workplace Expertise97
9Documenting Job Descriptions104
10Developing Task Inventories111
11Procedural Task Analysis123
12Systems Task Analysis148
13Knowledge Task Analysis188
14Organizing and Prioritizing Analysis Work for Maximum Performance Impact239
15From Analysis to Performance Improvement250
Appendix: Master Copies of Diagnosis and Documentation Forms255
References273
Index279
The Author285

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