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Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise / Edition 2

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Overview

This revised and expanded version of "Analysis for Improving Performance" provides the tools for doing the crucial - yet often overlooked - upfront analyses essential to the success of any performance improvement effort. Human resource development expert Richard A. Swanson's step-by-step method allows program developers and managers to: assess an organization's real business needs and the status of its supporting systems; analyze necessary worker skills, knowledge, and attitudes; specify performance requirements and evaluation standards; and produce a viable and comprehensive performance improvement design. This second edition is extensively revised throughout and contains many updated case studies and expanded concepts. It also contains a new chapter on Documenting and Improving Work Process. In the end, the tools and resources provided within "Analysis for Improving Performance" will help make sure that workplace performance improvement efforts really work.

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Product Details

Table of Contents

Preface
1 Linking Improvement Programs to Real Organizational Goals 3
2 Systems Thinking: The Foundation of Diagnosis and Documentation 11
3 Case Study of Analysis for Performance Improvement 23
4 Concepts for Diagnosing Performance 37
5 The Performance Diagnosis Process 44
6 Constructing a Performance Improvement Proposal 67
7 Data Collection Methods 78
8 The Nature of Workplace Expertise 97
9 Documenting Job Descriptions 104
10 Developing Task Inventories 111
11 Procedural Task Analysis 123
12 Systems Task Analysis 148
13 Knowledge Task Analysis 188
14 Organizing and Prioritizing Analysis Work for Maximum Performance Impact 239
15 From Analysis to Performance Improvement 250
Appendix: Master Copies of Diagnosis and Documentation Forms 255
References 273
Index 279
The Author 285
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