Analytics at Work: Smarter Decisions, Better Results

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Overview

Most companies have massive amounts of data at their disposal, yet fail to utilize it in any meaningful way. But a powerful new business tool - analytics - is enabling many firms to aggressively leverage their data in key business decisions and processes, with impressive results.

In their previous book, Competing on Analytics, Thomas Davenport and Jeanne Harris showed how pioneering firms were building their entire strategies around their analytical capabilities. Rather than "going with the gut" when pricing products, maintaining inventory, or hiring talent, managers in these firms use data, analysis, and systematic reasoning to make decisions that improve efficiency, risk-management, and profits.

Now, in Analytics at Work, Davenport, Harris, and coauthor Robert Morison reveal how any manager can effectively deploy analytics in day-to-day operations—one business decision at a time. They show how many types of analytical tools, from statistical analysis to qualitative measures like systematic behavior coding, can improve decisions about everything from what new product offering might interest customers to whether marketing dollars are being most effectively deployed.

Based on all-new research and illustrated with examples from companies including Humana, Best Buy, Progressive Insurance, and Hotels.com, this implementation-focused guide outlines the five-step DELTA model for deploying and succeeding with analytical initiatives. You'll learn how to:

· Use data more effectively and glean valuable analytical insights
· Manage and coordinate data, people, and technology at an enterprise level
· Understand and support what analytical leaders do
· Evaluate and choose realistic targets for analytical activity
· Recruit, hire, and manage analysts

Combining the science of quantitative analysis with the art of sound reasoning, Analytics at Work provides a road map and tools for unleashing the potential buried in your company's data.

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Editorial Reviews

From the Publisher
“Harvard Business School Press, Davenport in particular, has produced some excellent books on competitive analytics and the like, with good case studies…” - ZD Net
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Product Details

  • ISBN-13: 9781422177693
  • Publisher: Harvard Business Review Press
  • Publication date: 2/8/2010
  • Pages: 214
  • Sales rank: 238,259
  • Product dimensions: 6.30 (w) x 9.30 (h) x 1.10 (d)

Meet the Author

Thomas H. Davenport is the President’s Distinguished Chair at Babson College, a research fellow at the MIT Center for Digital Business, and the author, coauthor, or editor of thirteen books. Jeanne G. Harris is Executive Research Fellow and a senior executive at Accenture’s Institute for High Performance in Chicago. Robert Morison has been leading business research in professional services firms for over twenty years and is a coauthor of Workforce Crisis.

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Table of Contents

Table of Contents

Preface and Acknowledgements
Chapter 1 What It Means to Put Analytics to Work
Part 1 The Analytical DELTA
Chapter 2 Data
Chapter 3 Enterprise
Chapter 4 Leadership
Chapter 5 Targets
Chapter 6 Analysts
Part 2 Staying Analytical
Chapter 7 Embedding Analytics in Business Processes
Chapter 8 Build an Analytical Culture
Chapter 9 Review Comprehensively
Chapter 10 The Analytical Journey: Meeting Challenges Along the Way
Chapter 11 Toward More Analytical Decisions and Better Results
Appendix The DELTA Journey

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Customer Reviews

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Sort by: Showing all of 17 Customer Reviews
  • Posted September 7, 2012

    more from this reviewer

    From baseball to Wall Street, stories abound about the ways data

    From baseball to Wall Street, stories abound about the ways data and analytics change the games people play for fun and profit. Professor Thomas H. Davenport, executive Jeanne G. Harris and business researcher Robert Morison explain how companies can use good data and rigorous analytical inquiry to inform major decisions and processes. They guide the reader through an instructive road map to rerouting organizational DNA into an analytical mind-set. Their book is significantly less stuffy, dry and boring than it could be; no matter how intricate the authors get about spreadsheets, modeling software or analytical wonks, they always add some humor to leaven the reading. And that illustrates one of their crucial themes: “Analytical leaders” must always place people above data and pursue goals that truly matter to their firms and stakeholders. Every business has data that it uses poorly or doesn’t use at all, and every business could employ and retain more analytical thinkers; on both counts, this book can help. getAbstract suggests it to executives and managers looking for quantitative methods that lead to qualitative results.

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  • Anonymous

    Posted June 17, 2011

    Kindle is better price

    Kindle price is only $9.88

    0 out of 1 people found this review helpful.

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  • Anonymous

    Posted September 23, 2010

    eBook

    Why is this title not available in ebook format?

    0 out of 1 people found this review helpful.

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