“The day may come when I have to dial 911. I hope to God that the person who answers is Caroline Burau or someone like her. Funny, honest, and elegantly simple, this book left me with a sense of grace and hope.”
—Alison McGhee, author of Shadow Baby, Rainlight, Was It Beautiful? and Falling Boy
"A witty, gritty look at life on the receiving end of our cries for help - [Burau] proves she found her true calling."
--Reader's Digest, "Five Things We Don't Want You to Miss," August 2006
"Burau puts us in the hot seat and shows us the madness, the sadness, and the gallows humor of a profession that serves and protects in ways we never dream. And by telling us what goes on when the microphone is silent, she has taken the voice on the radio and given it a heart."
--Michael Perry, author of Population 485
"Burau's account nicely draws the reader into the world of a do-gooder stretched to the limits of her ability to help at all....We see a perceptive mind trying to make sense of both internal and external chaos."