Applying Guiding Principles of Effective Program Delivery

Overview

While today’s programs continue to grow in size and complexity, at the same time, their success rates remain low. To manage programs effectively in this environment, project managers and program managers must take a "consultative approach" that applies a core set of guiding principles across every function of the program.

Applying Guiding Principles of Effective Program Delivery explains what it means to take a consultative approach. Instead of focusing on specific program ...

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Overview

While today’s programs continue to grow in size and complexity, at the same time, their success rates remain low. To manage programs effectively in this environment, project managers and program managers must take a "consultative approach" that applies a core set of guiding principles across every function of the program.

Applying Guiding Principles of Effective Program Delivery explains what it means to take a consultative approach. Instead of focusing on specific program management techniques, it covers the guiding principles required to make those techniques effective—making it applicable to any program in any industry. It identifies the eight guiding principles of effective program delivery and outlines proven strategies to help program managers succeed in the current environment.

Filled with figures, case studies, and templates, the book illustrates the application of these principles across the various program functions—including financial management, schedule management, and resource management. It includes nine cases studies of actual programs from across several industries that demonstrate the application of these principles and their results. Supplying in-depth coverage of each function of the program office, it also contains 20 templates of the key deliverables outlined in the text.

Intended for IT professionals tasked with managing large projects or programs, the book is an ideal reference for project managers and program managers who have a fundamental background in project and program management and are ready to improve their skill set and thinking on how to manage their work more effectively.

The text concludes by summarizing the key lessons you need to understand to successfully apply the program management tools covered in the text in your own programs.

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Product Details

Meet the Author

Kerry R. Wills has worked as a consultant and a program manager for Fortune 500 companies on multimillion-dollar technology projects since 1995. During that time, he has gained experience in several capacities: as a program manager, project manager, architect, developer, business analyst, and tester. Having worked in each of these areas gives Kerry a deep understanding of all facets of an information technology program. Kerry has planned and executed over $1 billion of project and program work as well as remediated several troubled projects.

Kerry is a member of Mensa and has a unique perspective on project work, resulting in 10 patents, several published books, and speaking engagements at over 20 project management conferences and corporations around the world. Kerry is a passionate speaker who has a reputation for delivering entertaining presentations combined with vivid examples from his experiences. Kerry enjoys hiking and has summitted peaks in New Hampshire, the Colorado Rockies, and Tanzania (Mount Kilimanjaro).

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Table of Contents

Context and Case

Consultative Approach and the Program Office
Overview
Consultative Approach
Program Structure
Program Office Model
Program Charter
Execution Diligence
Insight
Community of Practice
Program Functions
Work Intake
Project Execution
Program Operations

Guiding Principles
Overview
Diligence
Techniques
Attention to Detail
Understand the Details
Ensure Detail Quality
Techniques
Transparency
Techniques
Single Sources of Truth
Techniques
Fact-Based Decisions
Techniques
The Ships in the Fleet of Accountability
OwnerSHIP
StewardSHIP
LeaderSHIP
Techniques
Simplicity
Techniques
Taking a Customer-Focused Approach
Techniques
Using the Principles

Program Management Functions
Overview
Work Intake
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach
Schedule Management
Create the Schedule
Manage the Schedule
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach
Financial Management
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach
Resource and Capacity Management
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach
Vendor Management
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach
Change Management
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach
Risk Management
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach
Issue Management
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach
Decision Management
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach
Action Item Management
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach
Communications
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach
Program Operations
Diligence
Attention to Detail
Transparency
Single Sources of Truth
Fact-Based Decisions
The Ships
Simplicity
Taking a Customer Approach

Conclusions
Summary of Functions of Guiding Principles
Common Themes
Constant Diligence and Attention to Detail
Understanding Impacts
Authoritative Sources That Provide Transparency with a Customer Focus
Tracking Progress for Early Indications of Problems
Mind-Set of Ownership, Leadership, and Stewardship
Making Time for the Right Things
People Make the Principles Successful
Template Examples
Work Intake: Request Form
Work Intake: Pipeline Report
Work Intake: Initiation Checklist
Program Charter
Program Roadmap
Master Project List
Schedule
Financial Tracking
Resource Roster
Responsibility Matrix
Vendor Inventory
Change Request Form
Change Log
Change Impact Checklist
Risk Register
Issues Log
Decision Log
Action Log
Communications Plan
On-Boarding Checklist
References
Index

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