Applying Psychology / Edition 6

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Overview

This introduction to success in the workplace provides an accessible overview of major psychological concepts and techniques that conveys how to exercise a solid professional performance and achieve personal satisfaction. Approaches to perception, learning, personality, conflict and motivation are examined, as well as theories of human behavior at work. Updated to include current issues that readers can relate to in everyday life, the Sixth Edition explores topics such as cross-cultural relations, working in teams, empowerment, and other relevant matters with the goal of developing an appreciation of key principles and findings of the psychology of individual behavior. For professionals with a career or interest in industrial/organizational psychology, human relations, mediation, and/or interpersonal skills.

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Product Details

  • ISBN-13: 9780130971159
  • Publisher: Prentice Hall
  • Publication date: 6/16/2003
  • Edition description: Subsequent
  • Edition number: 6
  • Pages: 448
  • Sales rank: 1,205,166
  • Product dimensions: 8.40 (w) x 10.20 (h) x 1.10 (d)

Read an Excerpt

Welcome to the sixth edition of Applying Psychology: Individual and Organizational Effectiveness. This new edition updates and consolidates the previous editions. Applying Psychology was written to fill the need for a basic, career-oriented text with a variety of suggestions for personal improvement and effectiveness. The text is designed to meet the curriculum needs of courses in applied psychology and business psychology and human relations offered in many settings.

Applying Psychology is often used as a follow-up course to an introductory psychology course. Nevertheless, because some readers of this text will not have taken an introduction to psychology course, the book includes a concise overview of the psychology of individuals. The same material serves as a review for those students who have taken a previous course in psychology. This edition remains a work-oriented psychology book with ample information about fundamentals of psychology. Relevant aspects of psychology are also introduced throughout the text.

The framework of this text provides an overview of major psychological concepts and techniques that are relevant to the individual worker in attaining both good performance and personal satisfaction. Concise summaries of major concepts of psychology are presented, including learning, perception, personality, conflict, and motivation. The major classical theories of human behavior at work are summarized. Modern developments stemming from these theories, such as empowerment and working in teams, are treated at greater length. Current topics in applied psychology such as wellness, cross-cultural relations, and 360-degreefeedback are also included. The information in the text is based on journal articles, scholarly books, trade books, professional journals, magazines, and the business press. CHANGES IN THE SIXTH EDITION

Two substantial changes are found in this edition. First, more information from psychology, particularly industrial and organizational psychology, is included in chapters throughout the text. We include more research findings to support various conclusions presented throughout the text. Chapters 1 through 8 are already closely tied to psychology, so the proportion of psychological content has not increased. A second change is a consolidation, with the information on goal setting now included in the motivation chapter. Each chapter now contains a Web Corner, pointing to Internet resources for the chapter. More than one-half the cases are new. Several minor features from the previous edition, such as part openers and the job tasks sections have been deleted to further streamline the text. Some of the specific additions to the new edition are as follows:

  • Chapter 1: Fuller explanation of the contribution of cognitive psychology
  • Chapter 2: More information about e-learning or computer-based learning; analysis of contrasting values of Baby Boomers and Generation X and Generation Y; ethical guidelines for using the Internet
  • Chapter 3: More information about the contribution of heredity versus environment to intelligence; updating on the Five-Factor Model of personality; updating on the need for risk taking and thrill seeking
  • Chapter 4: Description of the self-awareness trap; description of the challenge of positive illusions
  • Chapter 5: Role of emotional intelligence in problem solving; new analysis of conditions necessary for creativity
  • Chapter 6: Job crafting as a motivational method
  • Chapter 7: How adverse environmental conditions contribute to work stress
  • Chapter 8: Developing empathy through shadowing to resolve conflict; the confront-contain-and-connect method of dealing with another person's anger
  • Chapter 9: Giving your manager positive reinforcement and recognition
  • Chapter 10: Information about dealing with uncivil coworkers
  • Chapter 11: Use of meta -communication to overcome communication barriers
  • Chapter 12: Description of virtual teams
  • Chapter 13: New section on fitting in with the organizational culture, including the importance of a good person-organization fit
  • Chapter 14: A description of servant leadership
  • Chapter 15: Playing the inner game of work to achieve higher productivity
  • Chapter 16: Successful resume characteristics as revealed by an experiment with hiring managers; contribution of passion about work to career success; core behaviors of successful employees; description of the proactive personality
HOW THIS BOOK WILL BENEFIT THE READER

A person who studies the information in this book and incorporates its suggestions into his or her way of doing things should derive the four benefits that follow. However, knowledge itself is not a guarantee of success. Individuals vary so widely in learning ability, personality, and life circumstances that some people will be able to attain some objectives and not others. As a case, in point, you might be so naturally effective at dealing with coworkers that the chapter on this topic will not add much value from the perspective of personal development. Or you might not yet have enough self-confidence to apply the confrontation techniques described for resolving conflict. Instead, you could benefit more from applying the techniques for developing self-confidence described in Chapter 4, about understanding yourself.

The major benefits this book provides are:

  1. Awareness of relevant information. Part of feeling comfortable and making a positive impression in any place of work is being familiar with relevant general knowledge about the world of work. By reading this book you will become familiar with many of the buzzwords used on the job such as empowered teams, networking, and 360-degree feedback.
  2. Development of skills in dealing with people. Anybody who aspires toward higher-level jobs needs to develop proficiency in such interpersonal skills as motivating people, resolving conflict, and overcoming communication barriers. Skill-development sections at the end of most chapters are also aimed at improving skills in dealing with people.
  3. Coping with job problems. Almost everybody who holds a job involving working with people inevitably runs into human problems. Reading about these problems and prescriptions for coping with them could save you considerable inner turmoil. Among the job survival skills you will learn about in the following chapters are managing job stress and dealing with people who are not easy to get along with. Be alert also to the feature in every chapter, "Guidelines for Personal Effectiveness."
  4. Capitalizing on opportunities. Many readers of this book will spend part of their working time taking advantage of opportunities rather than resolving daily problems. Every ambitious person needs a few breakthrough experiences to make his or her career more rewarding. Toward this end, we devote attention to the subjects of creative thinking and methods of career advancement.

Material throughout the book familiarizes the student with topics relevant to their work experience:

  • Attitude, Working in Groups, Communication and its Barriers, Conflict, Leadership, Motivation, and Stress.
INSTRUCTORS MANUAL AND TESTGEN ACCESS

The instructor's web site for this text contains over 750 test questions, chapter outline and lecture notes, answers to discussion questions and case problems, and comments about the exercises. In addition, the manual includes step-by-step instructions for the use of computer-assisted scenario analysis (CASA).

CASA is a user-friendly way of using any word-processing program to assist in analyzing cases. The student enters an existing case into the computer and then analyzes it by answering the case questions in the text. Next, the student makes up a new scenario or twist to the case and enters this scenario in boldface into the case. The case questions are reanalyzed in light of this new scenario. Any changes in the answers are printed in bold. CASA gives the student experience in a creative application of word processing. Equally important, it helps students develop a "what-if" or contingency point of view in solving business psychology problems.

TestGen is a test generator program that lets instructors view and edit testbank questions, transfer them to tests, and print in a variety of formats. TestGen offers options for organizing and displaying testbanks and tests. An algorithmic number and text generator lets you create numerous iterations of test questions and answers.

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Table of Contents

I. BASICS OF BUSINESS PSYCHOLOGY AND HUMAN BEHAVIOR.

1. Foundations of Business Psychology.

2. Perception, Learning, Values, and Ethics.

3. Individual Differences and Work Performance.

4. Understanding Yourself.

5. Problem Solving and Creativity.

II. DEALING WITH INDIVIDUALS.

6. Motivating Yourself and Others.

7. Achieving Wellness and Managing Stress.

8. Managing Conflict and Anger.

9. Building Workplace Relationships.

10. Coping with a Variety of Personalities.

III. DEALING WITH SMALL GROUPS AND THE ORGANIZATION.

11. Communicating with People.

12. Groups and Group Decision Making.

13. Teamwork and Adapting to the Organization.

14. Leading and Influencing Others.

IV. REALIZING YOUR POTENTIAL.

15. Achieving Personal Productivity.

16. Achieving a Rewarding and Satisfying Career.

Glossary.

Index.

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Preface

Welcome to the sixth edition of Applying Psychology: Individual and Organizational Effectiveness. This new edition updates and consolidates the previous editions. Applying Psychology was written to fill the need for a basic, career-oriented text with a variety of suggestions for personal improvement and effectiveness. The text is designed to meet the curriculum needs of courses in applied psychology and business psychology and human relations offered in many settings.

Applying Psychology is often used as a follow-up course to an introductory psychology course. Nevertheless, because some readers of this text will not have taken an introduction to psychology course, the book includes a concise overview of the psychology of individuals. The same material serves as a review for those students who have taken a previous course in psychology. This edition remains a work-oriented psychology book with ample information about fundamentals of psychology. Relevant aspects of psychology are also introduced throughout the text.

The framework of this text provides an overview of major psychological concepts and techniques that are relevant to the individual worker in attaining both good performance and personal satisfaction. Concise summaries of major concepts of psychology are presented, including learning, perception, personality, conflict, and motivation. The major classical theories of human behavior at work are summarized. Modern developments stemming from these theories, such as empowerment and working in teams, are treated at greater length. Current topics in applied psychology such as wellness, cross-cultural relations, and 360-degree feedback are also included. The information in the text is based on journal articles, scholarly books, trade books, professional journals, magazines, and the business press.

CHANGES IN THE SIXTH EDITION

Two substantial changes are found in this edition. First, more information from psychology, particularly industrial and organizational psychology, is included in chapters throughout the text. We include more research findings to support various conclusions presented throughout the text. Chapters 1 through 8 are already closely tied to psychology, so the proportion of psychological content has not increased. A second change is a consolidation, with the information on goal setting now included in the motivation chapter. Each chapter now contains a Web Corner, pointing to Internet resources for the chapter. More than one-half the cases are new. Several minor features from the previous edition, such as part openers and the job tasks sections have been deleted to further streamline the text. Some of the specific additions to the new edition are as follows:

  • Chapter 1: Fuller explanation of the contribution of cognitive psychology
  • Chapter 2: More information about e-learning or computer-based learning; analysis of contrasting values of Baby Boomers and Generation X and Generation Y; ethical guidelines for using the Internet
  • Chapter 3: More information about the contribution of heredity versus environment to intelligence; updating on the Five-Factor Model of personality; updating on the need for risk taking and thrill seeking
  • Chapter 4: Description of the self-awareness trap; description of the challenge of positive illusions
  • Chapter 5: Role of emotional intelligence in problem solving; new analysis of conditions necessary for creativity
  • Chapter 6: Job crafting as a motivational method
  • Chapter 7: How adverse environmental conditions contribute to work stress
  • Chapter 8: Developing empathy through shadowing to resolve conflict; the confront-contain-and-connect method of dealing with another person's anger
  • Chapter 9: Giving your manager positive reinforcement and recognition
  • Chapter 10: Information about dealing with uncivil coworkers
  • Chapter 11: Use of meta -communication to overcome communication barriers
  • Chapter 12: Description of virtual teams
  • Chapter 13: New section on fitting in with the organizational culture, including the importance of a good person-organization fit
  • Chapter 14: A description of servant leadership
  • Chapter 15: Playing the inner game of work to achieve higher productivity
  • Chapter 16: Successful resume characteristics as revealed by an experiment with hiring managers; contribution of passion about work to career success; core behaviors of successful employees; description of the proactive personality

HOW THIS BOOK WILL BENEFIT THE READER

A person who studies the information in this book and incorporates its suggestions into his or her way of doing things should derive the four benefits that follow. However, knowledge itself is not a guarantee of success. Individuals vary so widely in learning ability, personality, and life circumstances that some people will be able to attain some objectives and not others. As a case, in point, you might be so naturally effective at dealing with coworkers that the chapter on this topic will not add much value from the perspective of personal development. Or you might not yet have enough self-confidence to apply the confrontation techniques described for resolving conflict. Instead, you could benefit more from applying the techniques for developing self-confidence described in Chapter 4, about understanding yourself.

The major benefits this book provides are:

  1. Awareness of relevant information. Part of feeling comfortable and making a positive impression in any place of work is being familiar with relevant general knowledge about the world of work. By reading this book you will become familiar with many of the buzzwords used on the job such as empowered teams, networking, and 360-degree feedback.
  2. Development of skills in dealing with people. Anybody who aspires toward higher-level jobs needs to develop proficiency in such interpersonal skills as motivating people, resolving conflict, and overcoming communication barriers. Skill-development sections at the end of most chapters are also aimed at improving skills in dealing with people.
  3. Coping with job problems. Almost everybody who holds a job involving working with people inevitably runs into human problems. Reading about these problems and prescriptions for coping with them could save you considerable inner turmoil. Among the job survival skills you will learn about in the following chapters are managing job stress and dealing with people who are not easy to get along with. Be alert also to the feature in every chapter, "Guidelines for Personal Effectiveness."
  4. Capitalizing on opportunities. Many readers of this book will spend part of their working time taking advantage of opportunities rather than resolving daily problems. Every ambitious person needs a few breakthrough experiences to make his or her career more rewarding. Toward this end, we devote attention to the subjects of creative thinking and methods of career advancement.

Material throughout the book familiarizes the student with topics relevant to their work experience:

  • Attitude, Working in Groups, Communication and its Barriers, Conflict, Leadership, Motivation, and Stress.

INSTRUCTORS MANUAL AND TESTGEN ACCESS

The instructor's web site for this text contains over 750 test questions, chapter outline and lecture notes, answers to discussion questions and case problems, and comments about the exercises. In addition, the manual includes step-by-step instructions for the use of computer-assisted scenario analysis (CASA).

CASA is a user-friendly way of using any word-processing program to assist in analyzing cases. The student enters an existing case into the computer and then analyzes it by answering the case questions in the text. Next, the student makes up a new scenario or twist to the case and enters this scenario in boldface into the case. The case questions are reanalyzed in light of this new scenario. Any changes in the answers are printed in bold. CASA gives the student experience in a creative application of word processing. Equally important, it helps students develop a "what-if" or contingency point of view in solving business psychology problems.

TestGen is a test generator program that lets instructors view and edit testbank questions, transfer them to tests, and print in a variety of formats. TestGen offers options for organizing and displaying testbanks and tests. An algorithmic number and text generator lets you create numerous iterations of test questions and answers.

Read More Show Less

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