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Applying Quality Management: A Process for Improvement / Edition 1

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Overview

In today's era of increased accountability for quality of care, all healthcare managers must be fluent in the concepts and tools of quality management. Applying Quality Management in Healthcare: A Process for Improvement clearly explains the basics of performance excellence and provides a set of tools for managing healthcare quality. Although the book covers the fundamentals, it moves beyond old methods and provides an integrated approach to tackling the quality challenges inherent in healthcare. A practical guide, this book is loaded with real-world examples that will help readers quickly master new concepts.
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Product Details

  • ISBN-13: 9781567932065
  • Publisher: Health Administration Press
  • Publication date: 7/1/2003
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 221

Table of Contents

Forewords xv
Preface xxi
Section I The Fundamentals of Quality Management
Chapter 1 Concepts of Quality Management 3
Chapter 2 Three Principles of Total Quality 17
Chapter 3 Continuous Quality Improvement Tools 31
Section II The Systems Approach
Chapter 4 A Systems Perspective of Quality Management 59
Chapter 5 Systems Models for Healthcare Managers 73
Chapter 6 Systemic Structure 89
Section III Achieving Quality Results in Complex Systems
Chapter 7 Goals 109
Chapter 8 Purpose 121
Chapter 9 Performance Measurement 133
Chapter 10 Organizational Traction 153
Chapter 11 Implementation Lessons 167
Chapter 12 Team Strategies 181
Epilog: Putting It All Together 195
Practice Exercises 197
Journal Exercise 215
Index 217
About the Author 221
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