The Art and Science of 360 Degree Feedback / Edition 2

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The Art and Science of 360 Degree Feedback

When it was first published in 1997, The Art and Science of 360-degree Feedback quickly became a bestseller with human resource professionals and line managers. As with the first edition, this thoroughly revised and updated version addresses two fundamental questions: How do I go about selecting the best approach to 360 for my needs? How can I ensure that we get the most out of a 360degree feedback process?

Written by Richard Lepsinger and Anntoinette D. Lucia—two experts in the field—this book offers a comprehensive guide with step-by-step instructions for implementing a successful 360-degree program in the workplace. This new edition has been completely updated and contains data that reflects the most current information on the topic, illustrative new examples, and relevant statistics about who is using 360-degree feedback and where and how it is being applied. This revised edition also contains valuable information about how advances in technology have changed the feedback process and addresses how to apply them to the global and virtual work environments.

As the authors explain, 360-degree feedback is a valuable tool for enhancing the effectiveness of individual managers and leaders. The reporting of all recipients' results in an aggregate report can provide vital data for the organization as a whole. The aggregate report enables organizations or work groups to identify and take advantage of under-utilized personnel strengths to increase productivity, enhance the value of succession planning by providing relevant and useful information on an individual's current performance and potential, and design more effective and targeted coaching and training initiatives.

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Editorial Reviews

From the Publisher
"The Art and Science of 360? Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 360? feedback part of your organization's practice -- and you can't afford not to -- don't embark on that journey until you've consulted this essential resource." --Jim Kouzes, coauthor The Leadership Challenge and Credibility; Chariman and CEO, Tom Peters Group/Learning Systems

"You'd have to be insane to take on 360? feedback without first reading this book. Lepsinger and Lucia have written a comprehensive guide to the process, chock full of practical ideas and real-world examples." --Diane Hessan, Executive Vice President, The Forum Corporation and coauthor of Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage

"Lepsinger and Lucia have written a book that fills an important gap in our field -- it addresses the best practices of using 360? feedback and gives the practical how-two's in setting up systems for successfully implementing 360? feedback. Congratulations Rick and Toni; I'll keep recommAnding this book." --Randall P. White, Ph.D., RPW Executive Development Inc.

"In today's business climate, the contract between employee and employer puts career management in the hands of the individual. 360? feedback is an integral part of the information one needs to plan his/her career. Lepsinger and Lucia have captured the critical issues regarding 360? feedback and presented them in an easily digestible and understandable format for HR executives and management." --Maxine Fechter, Vice President, Human Resources, Coach Leatherware

"I've seen 360? feedback change the professional lives of my fellow executives, helping them to realize their potential. I highly recommAnd this feedback mechanism for all professionals." --Bob Silver, Director of Operations, Service and Systems at Paine Webber

"Lepsinger and Lucia clearly explain how to select and implement a multi-source feedback system in an organization. Detailed guidelines and concrete examples from their consulting experiences help readers understand what must be done to avoid the pitfalls and achieve the potential benefits of 360? feedback." --Dr. Gary Yukl, Professor of Management, State University of New York at Albany, and author of Leadership in Organization

"This is a book that is chock full of solid advice for the practitioner, especially for those who are just getting started with 360? feedback -- a rich resource." --Ellen Van Velsor, Product Development Research, Center for Creative Leadership, and co-author of Feedback to Managers (Volumes I & II), A Review nd Comparison of Sixteen Multi-rater Feedback Instruments

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Product Details

  • ISBN-13: 9780470331897
  • Publisher: Wiley
  • Publication date: 2/9/2009
  • Edition description: New Edition
  • Edition number: 2
  • Pages: 320
  • Product dimensions: 6.00 (w) x 9.10 (h) x 1.30 (d)

Meet the Author

Richard Lepsinger is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360 Degree Feedback, first edition, and The Art and Science of Competency Models.

Anntoinette D. Lucia is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360 Degree Feedback, first edition and The Art & Science of Competency Models.

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Table of Contents

List of Exhibits.


About the Authors.


Chapter One: The ABCs of 360-Degree Feedback.

Chapter Two: The Uses of 360-Degree Feedback: A Tool for Strategic Change.

Chapter Three: The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback.

Chapter Four: Using Interviews to Augment 360-Degree Feedback.

Chapter Five: Creating Champions: Selling the Idea to Others in the Organization.


Chapter Six: Gathering the Feedback: Tips on Administering the 360-Degree Process.

Chapter Seven: Holding Up the Mirror: Presenting the Feedback.

Chapter Eight: Creating Lasting Change: Follow-Up Activities.

Chapter Nine: Enhancing Performance Management Systems.

Resource A: Examples of 360-Degree Feedback.

Resource B: Checklist for Selecting a Questionnaire.

Resource C: Sample Worksheets for Feedback Analysis and Interpretation.


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