The Art and Science of 360 Degree Feedback [NOOK Book]

Overview

Praise for The Art and Science of 360 Degree Feedback

"The Art and Science of 360-degree Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 360 degree feedback part of your organization's practice?and you can't afford not to?don't embark on that journey ...

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The Art and Science of 360 Degree Feedback

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Overview

Praise for The Art and Science of 360 Degree Feedback

"The Art and Science of 360-degree Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 360 degree feedback part of your organization's practice—and you can't afford not to—don't embark on that journey until you've consulted this essential resource."
—Jim Kouzes, coauthor. The Leadership Challenge and Credibility

"Rick Lepsinger and Toni Lucia have been instrumental in pioneering and now modernizing the art and science of 360-degree feedback. Their work has helped many organizations and countless senior executives hone their leadership skills. This book is a must read for any leader interested in developing a high performance culture by developing their people."
—Mark Miller, president and CEO, New Horizons Learning Centers

"This book is a great source of practical guidelines on how to design and conduct an effective feedback program for managers. The authors clearly explain how to make the program relevant for the organization, how to resolve typical problems, and how to carry out each step of the feedback process successfully."
—Dr. Gary Yukl, professor of management, University at Albany, State University of New York

"It is the most comprehensive guide to 360-degree feedback available and I highly recommend this book to anyone who wants to get the most out of their 360 investment."
—Lee Bellarmino, vice president, NJM Insurance Group and president and CEO, NJM Bank

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Editorial Reviews

From the Publisher
"The Art and Science of 360? Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 360? feedback part of your organization's practice -- and you can't afford not to -- don't embark on that journey until you've consulted this essential resource." --Jim Kouzes, coauthor The Leadership Challenge and Credibility; Chariman and CEO, Tom Peters Group/Learning Systems

"You'd have to be insane to take on 360? feedback without first reading this book. Lepsinger and Lucia have written a comprehensive guide to the process, chock full of practical ideas and real-world examples." --Diane Hessan, Executive Vice President, The Forum Corporation and coauthor of Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage

"Lepsinger and Lucia have written a book that fills an important gap in our field -- it addresses the best practices of using 360? feedback and gives the practical how-two's in setting up systems for successfully implementing 360? feedback. Congratulations Rick and Toni; I'll keep recommAnding this book." --Randall P. White, Ph.D., RPW Executive Development Inc.

"In today's business climate, the contract between employee and employer puts career management in the hands of the individual. 360? feedback is an integral part of the information one needs to plan his/her career. Lepsinger and Lucia have captured the critical issues regarding 360? feedback and presented them in an easily digestible and understandable format for HR executives and management." --Maxine Fechter, Vice President, Human Resources, Coach Leatherware

"I've seen 360? feedback change the professional lives of my fellow executives, helping them to realize their potential. I highly recommAnd this feedback mechanism for all professionals." --Bob Silver, Director of Operations, Service and Systems at Paine Webber

"Lepsinger and Lucia clearly explain how to select and implement a multi-source feedback system in an organization. Detailed guidelines and concrete examples from their consulting experiences help readers understand what must be done to avoid the pitfalls and achieve the potential benefits of 360? feedback." --Dr. Gary Yukl, Professor of Management, State University of New York at Albany, and author of Leadership in Organization

"This is a book that is chock full of solid advice for the practitioner, especially for those who are just getting started with 360? feedback -- a rich resource." --Ellen Van Velsor, Product Development Research, Center for Creative Leadership, and co-author of Feedback to Managers (Volumes I & II), A Review nd Comparison of Sixteen Multi-rater Feedback Instruments

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Product Details

  • ISBN-13: 9780470486696
  • Publisher: Wiley
  • Publication date: 1/12/2009
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 2
  • Pages: 320
  • File size: 2 MB

Meet the Author

Richard Lepsinger is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360 Degree Feedback, first edition, and The Art and Science of Competency Models.

Anntoinette D. Lucia is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360 Degree Feedback, first edition and The Art & Science of Competency Models.

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Table of Contents

List of Exhibits.

Preface.

About the Authors.

PART ONE: PREPARING TO USE 360-DEGREE FEEDBACK.

Chapter One: The ABCs of 360-Degree Feedback.

Chapter Two: The Uses of 360-Degree Feedback: A Tool for Strategic Change.

Chapter Three: The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback.

Chapter Four: Using Interviews to Augment 360-Degree Feedback.

Chapter Five: Creating Champions: Selling the Idea to Others in the Organization.

PART TWO: IMPLEMENTING A 360-DEGREE FEEDBACK SYSTEM.

Chapter Six: Gathering the Feedback: Tips on Administering the 360-Degree Process.

Chapter Seven: Holding Up the Mirror: Presenting the Feedback.

Chapter Eight: Creating Lasting Change: Follow-Up Activities.

Chapter Nine: Enhancing Performance Management Systems.

Resource A: Examples of 360-Degree Feedback.

Resource B: Checklist for Selecting a Questionnaire.

Resource C: Sample Worksheets for Feedback Analysis and Interpretation.

Notes.

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