JAMES EDWARDS is a Nortel Networks Certified Support Specialist (NNCSS) in VPN Routers. His experience includes work with some of Nortel's largest enterprise customers.
RICHARD BRAMANTE, also a Nortel Networks Certified Support Specialist (NNCSS), has been in Nortel VPN Router support for three years, and was a technology lead on the Instant Internet.
AL MARTIN is a technical writer with 15 years of experience in electro-mechanical and computer-related disciplines.
Christian Heilmann grew up in Germany and, after a year working with people with disabilities for the red cross, he spent a year as a radio producer. From 1997 he worked for several agencies in Munich as a web developer. In 2000 he moved to the States to work for Etoys and, after the .com crash, he moved to the UK where he currently works as a lead developer for Agilisys. He publishes an almost daily blog at http://wait-till-i.com and runs an article repository at http://icant.co.uk. He is a member of the Web Standards Project's DOM Scripting Task Force.
Michael Mahemoff holds a Ph.D in Computer Science and Software Engineering from The University of Melbourne, where his thesis was on "Design Reuse in Software Engineering and Human-Computer Interaction". He lives in London and consults on software development issues in banking, healthcare, and logistics.