The Art of Choosingby Sheena Iyengar
Every day we make choices. Coke or Pepsi? Save or spend? Stay or go?
Whether mundane or life-altering, these choices define us and shape our lives. Sheena Iyengar asks the difficult questions about how and why we choose: Is the desire for choice innate or bound by culture? Why do we sometimes choose against our best interests? How much control do we really… See more details below
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Every day we make choices. Coke or Pepsi? Save or spend? Stay or go?
Whether mundane or life-altering, these choices define us and shape our lives. Sheena Iyengar asks the difficult questions about how and why we choose: Is the desire for choice innate or bound by culture? Why do we sometimes choose against our best interests? How much control do we really have over what we choose? Sheena Iyengar's award-winning research reveals that the answers are surprising and profound. In our world of shifting political and cultural forces, technological revolution, and interconnected commerce, our decisions have far-reaching consequences. Use THE ART OF CHOOSING as your companion and guide for the many challenges ahead.
Sheena Iyengar's work on choice and how our minds deal with it has been groundbreaking, repeatedly surprising, and enormously important. She is someone we need to listen to."Atul Gawande, author of Better and Complications
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The Art of Choosing
By Iyengar, Sheena
TwelveCopyright © 2010 Iyengar, Sheena
All right reserved.
The Call of the Wild
What would you do? If you were stranded at sea in a small inflatable raft, or stuck in the mountains with a broken leg, or just generally up the proverbial creek without a paddle, what do you suppose you would do? How long, say, would you swim before letting yourself drown? How long could you hold out hope? We ask these questions—over dinner, at parties, on lazy Sunday afternoons—not because we’re looking for survival tips but because we’re fascinated by our limits and our ability to cope with the kinds of extreme conditions for which there is little preparation or precedent. Who among us, we want to know, would live to tell the tale?
Take Steven Callahan, for example. On February 5, 1982, some 800 miles west of the Canary Islands, his boat, the Napoleon Solo, capsized in a storm. Callahan, then 30, found himself alone and adrift in a leaky inflatable raft with few resources. He collected rainwater for drinking and fashioned a makeshift spear for fishing. He ate barnacles and sometimes the birds attracted to the remains of those barnacles. To maintain his sanity, he took notes on his experience and did yoga whenever his weak body allowed it. Other than that, he waited and drifted west. Seventy-six days later, on April 21, a boat discovered Callahan off the coast of Guadeloupe. Even today, he is one of the only people to have lasted more than a month at sea on his own.
Callahan—an experienced mariner—possessed seafaring skills that were undoubtedly critical to his survival, but were these alone enough to save him? In his book Adrift: Seventy-six Days Lost at Sea, he describes his state of mind not long after the disaster:
About me lie the remnants of Solo. My equipment is properly secured, vital systems are functioning, and daily priorities are set, priorities not to be argued with. I somehow rise above mutinous apprehension, fear, and pain. I am captain of my tiny ship in treacherous waters. I escaped the confused turmoil following Solo’s loss, and I have finally gotten food and water. I have overcome almost certain death. I now have a choice: to pilot myself to a new life or to give up and watch myself die. I choose to kick as long as I can.
Callahan framed his situation, dire though it was, in terms of choice. A vast ocean stretched before him on all sides. He saw nothing but its endless blue surface, below which lurked many dangers. However, in the lapping of the waves and the whistle of the wind, he did not hear a verdict of death. Instead, he heard a question: “Do you want to live?” The ability to hear that question and to answer it in the affirmative—to reclaim for himself the choice that the circumstances seemed to have taken away—may be what enabled him to survive. Next time someone asks you, “What would you do?,” you might take a page from Callahan’s book and reply, “I would choose.”
Joe Simpson, another famous survivor, almost died during his descent from a mountain in the icy heights of the Peruvian Andes. After breaking his leg in a fall, he could barely walk, so his climbing partner, Simon Yates, attempted to lower him to safety using ropes. When Yates, who couldn’t see or hear Simpson, unwittingly lowered him over the edge of a cliff, Simpson could no longer steady himself against the face of the mountain or climb back up. Yates now had to support all of Simpson’s weight; sooner or later, he would no longer be able to do so, and both of them would plummet to their deaths. Finally, seeing no alternative, Yates cut the rope, believing he was sentencing his friend to death. What happened next was remarkable: Simpson fell onto a ledge in a crevasse, and over the next few days, he crawled five miles across a glacier, reaching base camp just as Yates was preparing to leave. In Touching the Void, his account of the incident, Simpson writes:
The desire to stop abseiling was almost unbearable. I had no idea what lay below me, and I was certain of only two things: Simon had gone and would not return. This meant that to stay on the ice bridge would finish me. There was no escape upwards, and the drop on the other side was nothing more than an invitation to end it all quickly. I had been tempted, but even in my despair I found that I didn’t have the courage for suicide. It would be a long time before cold and exhaustion overtook me on the ice bridge, and the idea of waiting alone and maddened for so long had forced me to this choice: abseil until I could find a way out, or die in the process. I would meet it rather than wait for it to come to me. There was no going back now, yet inside I was screaming to stop.
For the willful Callahan and Simpson, survival was a matter of choice. And as presented by Simpson, in particular, the choice was an imperative rather than an opportunity; you might squander the latter, but it’s almost impossible to resist the former.
Though most of us will never experience such extreme circumstances (we hope), we are nonetheless faced daily with our own imperatives to choose. Should we act or should we hang back and observe? Calmly accept whatever comes our way, or doggedly pursue the goals we have set for ourselves? We measure our lives using different markers: years, major events, achievements. We can also measure them by the choices we make, the sum total of which has brought us to wherever and whoever we are today. When we view life through this lens, it becomes clear that choice is an enormously powerful force, an essential determinant of how we live. But from where does the power of choice originate, and how best can we take advantage of it?
II. OF RATS AND MEN
In 1957 Curt Richter, a prolific psychobiology researcher at Johns Hopkins School of Medicine, conducted an experiment that you might find shocking. To study the effect of water temperature on endurance, Richter and his colleagues placed dozens of rats into glass jars—one rodent per jar—and then filled the jars with water. Because the walls of these jars were too high and slick to climb, the rats were left in a literal sink-or-swim situation. Richter even had water jets blasting from above to force the rats below the surface if they tried to float idly instead of swimming for their lives. He then measured how long the rats swam—without food, rest, or chance of escape—before they drowned.
The researchers were surprised to find that even when the water temperatures were identical, rats of equal fitness swam for markedly different lengths of time. Some continued swimming for an average of 60 hours before succumbing to exhaustion, while others sank almost immediately. It was as though, after struggling for 15 minutes, some rats simply gave up, while others were determined to push themselves to the utmost physical limit. The perplexed researchers wondered whether some rats were more convinced than others that if they continued to swim, they would eventually escape. Were rats even capable of having different “convictions”? But what else could account for such a significant disparity in performance, especially when the survival instinct of all the rats must have kicked in? Perhaps the rats that showed more resilience had somehow been given reason to expect escape from their terrible predicament.
So in the next round of the experiment, rather than throwing them into the water straightaway, researchers first picked up the rats several times, each time allowing them to wriggle free. After they had become accustomed to such handling, the rats were placed in the jars, blasted with water for several minutes, then removed and returned to their cages. This process was repeated multiple times. Finally, the rats were put into the jars for the sink-or-swim test. This time, none of the rats showed signs of giving up. They swam for an average of more than 60 hours before becoming exhausted and drowning.
We’re probably uncomfortable describing rats as having “beliefs,” but having previously wriggled away from their captors and having also survived blasts of water, they seemed to believe they could not only withstand unpleasant circumstances but break free of them. Their experience had taught them that they had some control over the outcome and, perhaps, that rescue was just around the corner. In their incredible persistence, they were not unlike Callahan and Simpson, so could we say that these rats made a choice? Did they choose to live, at least for as long as their bodies could hold out?
There’s a suffering that comes when persistence is unrewarded, and then there’s the heartbreak of possible rescue gone unrecognized. In 1965, at Cornell University, psychologist Martin Seligman launched a series of experiments that fundamentally changed the way we think about control. His research team began by leading mongrel dogs—around the same size as beagles or Welsh corgis—into a white cubicle, one by one, and suspending them in rubberized, cloth harnesses. Panels were placed on either side of each dog’s head, and a yoke between the panels—across the neck—held the head in place. Every dog was assigned a partner dog located in a different cubicle.
During the experiment each pair of dogs was periodically subjected to physically nondamaging yet painful electrical shocks, but there was a crucial difference between the two dogs’ cubicles: One could put an end to the shock simply by pressing the side panels with its head, while the other could not turn it off, no matter how it writhed. The shocks were synchronized, starting at the same moment for each dog in the pair, and ending for both when the dog with the ability to deactivate pressed the side panel. Thus, the amount of shock was identical for the pair, but one dog experienced the pain as controllable, while the other did not. The dogs that could do nothing to end the shocks on their own soon began to cower and whine, signs of anxiety and depression that continued even after the sessions were over. The dogs that could stop the shocks, however, showed some irritation but soon learned to anticipate the pain and avoid it by pressing their panels.
In the second phase of the experiment, both dogs in the pair were exposed to a new situation to see how they would apply what they’d learned from being in—or out of—control. Researchers put each dog in a large black box with two compartments, divided by a low wall that came up to about shoulder height on the animals. On the dog’s side, the floor was periodically electrified. On the other side, it was not. The wall was low enough to jump over, and the dogs that had previously been able to stop the shocks quickly figured out how to escape. But of the dogs that had not been able to end the shocks, two-thirds lay passively on the floor and suffered. The shocks continued, and although the dogs whined, they made no attempt to free themselves. Even when they saw other dogs jumping the wall, and even after researchers dragged them to the other side of the box to show them that the shocks were escapable, the dogs still gave up and endured the pain. For them, the freedom from pain just on the other side of the wall—so near and so readily accessible—was invisible.
When we speak of choice, what we mean is the ability to exercise control over ourselves and our environment. In order to choose, we must first perceive that control is possible. The rats kept swimming despite mounting fatigue and no apparent means of escape because they had already tasted freedom, which—as far as they knew—they had attained through their own vigorous wriggling efforts. The dogs, on the other hand, having earlier suffered a complete loss of control, had learned that they were helpless. When control was restored to them later on, their behavior didn’t change because they still could not perceive the control. For all practical purposes, they remained helpless. In other words, how much choice the animals technically had was far less important than how much choice they felt they had. And while the rats were doomed because of the design of the experiment, the persistence they exhibited could well have paid off in the real world, as it did for Callahan and Simpson.
III. CHOICE ON THE MIND
When we look in the mirror, we see some of the “instruments” necessary for choice. Our eyes, nose, ears, and mouth gather information from our environment, while our arms and legs enable us to act on it. We depend on these capabilities to effectively negotiate between hunger and satiation, safety and vulnerability, even between life and death. Yet our ability to choose involves more than simply reacting to sensory information. Your knee may twitch if hit in the right place by a doctor’s rubber mallet, but no one would consider this reflex to be a choice. To be able to truly choose, we must evaluate all available options and select the best one, making the mind as vital to choice as the body.
Thanks to recent advances in technology, such as functional magnetic resonance imaging (fMRI) scans, we can identify the main brain system engaged when making choices: the corticostriatal network. Its first major component, the striatum, is buried deep in the middle of the brain and is relatively consistent in size and function across the animal kingdom, from reptiles to birds to mammals. It is part of a set of structures known as the basal ganglia, which serve as a sort of switchboard connecting the higher and lower mental functions. The striatum receives sensory information from other parts of the brain and has a role in planning movement, which is critical for our choice making. But its main choice-related function has to do with evaluating the reward associated with the experience; it is responsible for alerting us that “sugar = good” and “root canal = bad.” Essentially, it provides the mental connection needed for wanting what we want.
Yet the mere knowledge that sweet things are appealing and root canals excruciating is not enough to guide our choices. We must also make the connection that under certain conditions, too much of a sweet thing can eventually lead to a root canal. This is where the other half of the corticostriatal network, the prefrontal cortex, comes into play. Located directly behind our foreheads, the prefrontal cortex acts as the brain’s command center, receiving messages from the striatum and other parts of the body and using those messages to determine and execute the best overall course of action. It is involved in making complex cost-benefit analyses of immediate and future consequences. It also enables us to exercise impulse control when we are tempted to give in to something that we know to be detrimental to us in the long run.
The development of the prefrontal cortex is a perfect example of natural selection in action. While humans and animals both possess a prefrontal cortex, the percentage of the brain it occupies in humans is larger than in any other species, granting us an unparalleled ability to choose “rationally,” superseding all other competing instincts. This facility improves with age, as our prefrontal cortex continues to develop well past adolescence. While motor abilities are largely developed by childhood, and factual reasoning abilities by adolescence, the prefrontal cortex undergoes a process of growth and consolidation that continues into our mid-20s. This is why young children have more difficulty understanding abstract concepts than adults, and both children and teenagers are especially prone to acting on impulse.
The ability to choose well is arguably the most powerful tool for controlling our environment. After all, it is humans who have dominated the planet, despite a conspicuous absence of sharp claws, thick hides, wings, or other obvious defenses. We are born with the tools to exercise choice, but just as significantly, we’re born with the desire to do so. Neurons in the striatum, for example, respond more to rewards that people or animals actively choose than to identical rewards that are passively received. As the song goes, “Fish gotta swim, birds gotta fly,” and we all gotta choose.
This desire to choose is so innate that we act on it even before we can express it. In a study of infants as young as four months, researchers attached strings to the infants’ hands and let them learn that by tugging the string, they could cause pleasant music to play. When the researchers later broke the association with the string, making the music play at random intervals instead, the children became sad and angry, even though the experiment was designed so that they heard the same amount of music as when they had activated the music themselves. These children didn’t only want to hear music; they craved the power to choose it.
Ironically, while the power of choice lies in its ability to unearth the best option possible out of all those presented, sometimes the desire to choose is so strong that it can interfere with the pursuit of these very benefits. Even in situations where there is no advantage to having more choice, meaning that it actually raises the cost in time and effort, choice is still instinctively preferred. In one experiment, rats in a maze were given the option of taking a direct path or one that branched into several other paths. The direct and the branched paths eventually led to the same amount of food, so one held no advantage over the other. Nevertheless, over multiple trials, nearly every rat preferred to take the branching path. Similarly, pigeons and monkeys that learned to press buttons to dispense food preferred to have a choice of multiple buttons to press, even though the choice of two buttons as opposed to one didn’t result in a greater food reward. And though humans can consciously override this preference, this doesn’t necessarily mean we will. In another experiment, people given a casino chip preferred to spend it at a table with two identical roulette-style wheels rather than at a table with a single wheel, even though they could bet on only one of the wheels, and all three wheels were identical.
The desire to choose is thus a natural drive, and though it most likely developed because it is a crucial aid to our survival, it often operates independently of any concrete benefits. In such cases, the power of choice is so great that it becomes not merely a means to an end but something intrinsically valuable and necessary. So what happens when we enjoy the benefits that choice is meant to confer but our need for choice itself is not met?
IV. THE PANTHER IN THE GILDED CAGE
Imagine the ultimate luxury hotel. There’s gourmet food for breakfast, lunch, and dinner. During the day, you do as you please: lounge by the pool, get a spa treatment, romp in the game room. At night, you sleep in a king-size bed with down pillows and 600-thread-count sheets. The staff is ever present and ever pleasant, happy to fulfill any requests you might have, and the hotel even boasts state-of-the-art medical services. You can bring your whole family and socialize with lots of new people. If you’re single, you might find that special someone among all the attractive men and women around. And the best part is that it’s free. There’s just one small catch: Once you check in, you can never leave.
No, it’s not the famous Hotel California. Such luxurious imprisonment is the norm for animals in zoos across the world. Since the 1970s and 1980s, zoos have strived to reproduce the natural habitats of their animals, replacing concrete floors and steel bars with grass, boulders, trees, and pools of water. These environments may simulate the wild, but the animals don’t have to worry about finding food, shelter, or safety from predators; all the necessities of life seem to be provided for them. While this may not seem like such a bad deal at first glance, the animals experience numerous complications. The zebras live constantly under the sword of Damocles, smelling the lions in the nearby Great Cats exhibit every day and finding themselves unable to escape. There’s no possibility of migrating or of hoarding food for the winter, which must seem to promise equally certain doom to a bird or bear. In fact, the animals have no way of even knowing whether the food that has magically appeared each day thus far will appear again tomorrow, and no power to provide for themselves. In short, zoo life is utterly incompatible with an animal’s most deeply ingrained survival instincts.
In spite of the dedication of their human caretakers, animals in zoos may feel caught in a death trap because they exert minimal control over their own lives. Every year, undaunted by the extensive moats, walls, nets, and glass surrounding their habitats, many animals attempt escape, and some of them even succeed. In 2008, Bruno, a 29-year-old orangutan at the Los Angeles Zoo, punched a hole in the mesh surrounding his habitat, only to find himself in a holding pen. No one was hurt, but 3,000 visitors were evacuated before Bruno was sedated by a handler. A year earlier, a four-year-old Siberian tiger known as Tatiana had jumped the 25-foot moat at the San Diego Zoo, killing one person and injuring two others before she was shot dead. And in 2004, at the Berlin Zoo, the Andean bespectacled bear Juan used a log to “surf” his way across the moat surrounding his habitat before climbing a wall to freedom. After he had taken a whirl on the zoo’s merry-go-round and a few trips down the slide, he was shot with a tranquilizer dart by zoo officials.
These and countless other stories reveal that the need for control is a powerful motivator, even when it can lead to harm. This isn’t only because exercising control feels good, but because being unable to do so is naturally unpleasant and stressful. Under duress, the endocrine system produces stress hormones such as adrenaline that prepare the body for dealing with immediate danger. We’ve all felt the fight-or-flight response in a dangerous situation or when stressed, frustrated, or panicked. Breathing and heart rates increase and the blood vessels narrow, enabling oxygen-rich blood to be pumped quickly to the extremities. Energy spent on bodily processes such as digestion and maintaining the immune system is temporarily reduced, freeing more energy for sudden action. Pupils dilate, reflexes quicken, and concentration increases. Only when the crisis has passed does the body resume normal function.
Such responses are survival-enhancing for short-term situations in the wild because they motivate an animal to terminate the source of stress and regain control. But when the source of stress is unending—that is, when it can’t be fled or fought—the body continues its stressed response until it is exhausted. Animals in a zoo still experience anxiety over basic survival needs and the possibility of predator attacks because they don’t know that they’re safe. Physically, remaining in a constant state of heightened alert can induce a weakened immune system, ulcers, and even heart problems. Mentally, this stress can cause a variety of repetitive and sometimes self-destructive behaviors known as stereotypies, the animal equivalent of wringing one’s hands or biting one’s lip, which are considered a sign of depression or anxiety by most biologists.
Gus, the 700-pound polar bear at the Central Park Zoo, exhibited such behavior back in 1994 when, to the dismay of zoo-goers and his keepers, he spent the bulk of his time swimming an endless series of short laps. In order to address his neuroses, Gus—a true New Yorker—was set up with a therapist: animal behaviorist Tim Desmond, known for training the whale in Free Willy. Desmond concluded that Gus needed more challenges and opportunities to exercise his instincts. Gus wanted to feel as if he still had the ability to choose where he spent his time and how—he needed to reassume control of his own destiny. Similarly, the frequent grooming that pet hamsters and lab mice engage in isn’t due to their fastidious natures; it’s a nervous habit that can continue until they completely rub and gnaw away patches of their fur. If administered fluoxetine, the antidepressant most commonly known as Prozac, the animals reduce or discontinue these behaviors.
Due to these physically and psychologically harmful effects, captivity can often result in lower life expectancies despite objectively improved living conditions. Wild African elephants, for example, have an average life span of 56 years as compared to 17 years for zoo-born elephants. Other deleterious effects include fewer births (a chronic problem with captive pandas) and high infant mortality rates (over 65 percent for polar bears). Though this is bad news for any captive animal, it is especially alarming in the case of endangered species.
For all the material comforts zoos provide and all their attempts to replicate animals’ natural habitats as closely as possible, even the most sophisticated zoos cannot match the level of stimulation and exercise of natural instincts that animals experience in the wild. The desperation of a life in captivity is perhaps conveyed best in Rainer Maria Rilke’s poem “The Panther”: As the animal “paces in cramped circles, over and over,” he seems to perform “a ritual dance around a center / in which a mighty will stands paralyzed.” Unlike the dogs in the Seligman experiment, the panther displays his paralysis not by lying still, but by constantly moving. Just like the helpless dogs, however, he cannot see past his confinement: “It seems to him there are / a thousand bars; and behind the bars, no world.” Whether the bars are real or metaphorical, when one has no control, it is as if nothing exists beyond the pain of this loss.
V. CHOOSING HEALTH, HEALTHY CHOOSING
While we may not face the threat of captivity like our animal counterparts, humans voluntarily create and follow systems that restrict some of our individual choices to benefit the greater good. We vote to create laws, enact contracts, and agree to be gainfully employed because we recognize that the alternative is chaos. But what happens when our ability to rationally recognize the benefits of these restrictions conflicts with an instinctive aversion to them? The degree to which we are able to strike a balance of control in our lives has a significant bearing on our health.
A decades-long research project known as the Whitehall Studies, conducted by Professor Michael Marmot of University College London, provides a powerful demonstration of how our perceptions of choice can affect our well-being. Beginning in 1967, researchers followed more than 10,000 British civil servants aged 20 to 64, comparing the health outcomes of employees from different pay grades. Contradicting the stereotype of the hard-charging boss who drops dead of a heart attack at 45, the studies found that although the higher-paying jobs came with greater pressure, employees in the lowest pay grade, such as doormen, were three times more likely to die from coronary heart disease than the highest-grade workers were.
In part, this was because lower-grade employees were more likely to smoke and be overweight, and less likely to exercise regularly, than their higher-grade counterparts. But when scientists accounted for the differences in smoking, obesity, and exercise, the lowest-grade employees were still twice as likely to die from heart disease. Though the higher income that comes with being at the top of the ladder obviously enhances the potential for control in one’s life, this isn’t the sole explanation for the poorer health of the lower-grade employees. Even employees from the second-highest grade, including doctors, lawyers, and other professionals considered well-off by society’s standards, were at notably higher risk than their bosses.
As it turned out, the chief reason for these results was that pay grades directly correlated with the degree of control employees had over their work. The boss took home a bigger paycheck, but more importantly, he directed his own tasks as well as those of his assistants. Although a CEO’s shouldering of responsibility for his company’s profit is certainly stressful, it turns out that his assistant’s responsibility for, say, collating an endless number of memos is even more stressful. The less control people had over their work, the higher their blood pressure during work hours. Moreover, blood pressure at home was unrelated to the level of job control, indicating that the spike during work hours was specifically caused by lack of choice on the job. People with little control over their work also experienced more back pain, missed more days of work due to illness in general, and had higher rates of mental illness—the human equivalent of stereotypies, resulting in the decreased quality of life common to animals reared in captivity.
Unfortunately, the news only gets worse. Several studies have found that apart from the stressors at work, we suffer greatly due to elements of the daily grind that are beyond our control, such as interruptions, traffic jams, missing the bus, smog, and noisy or flickering fluorescent lights. The very agitation and muscle tension that enable quick, lifesaving movement in the wild can lead to frustration and backache in the modern world. Fight or flight was never intended to address 6:30 a.m. wake-up calls or the long commute to a dead-end job. Because we can’t recover with time, these continuous low-grade stressors can actually deteriorate health to a greater extent than infrequent calamities like getting fired or going through a divorce. When it comes to lack of control, often the devil is indeed in the details.
Is there any hope, then, for those who can’t or choose not to climb the corporate ladder? The Whitehall Studies, though disturbing, suggest there is. What affected people’s health most in these studies wasn’t the actual level of control that people had in their jobs, but the amount of control they perceived themselves as having. True, the lower-ranked employees perceived less control on average than those higher up because their jobs actually offered less control, but within each position there was considerable variation in people’s perceptions of their control and their corresponding measures of health. Thus, a well-compensated executive who feels helpless will suffer the same type of negative physiological response as a low-paid mailroom clerk.
Unlike captive animals, people’s perceptions of control or helplessness aren’t entirely dictated by outside forces. We have the ability to create choice by altering our interpretations of the world. Callahan’s choice to live rather than die is an extreme example, but by asserting control in seemingly uncontrollable situations, we can improve our health and happiness. People who perceive the negative experiences in their lives as the result of uncontrollable forces are at a higher risk for depression than those who believe they have control. They are less likely to try to escape damaging situations such as drug addiction or abusive relationships. They are also less likely to survive heart attacks and more likely to suffer weakened immune systems, asthma, arthritis, ulcers, headaches, or backaches. So what does it take to cultivate “learned optimism,” adjusting our vision to see that we have control rather than passively suffering the shocks of life?
We can find some clues in a 1976 study at Arden House, a nursing home in Connecticut, where scientists Ellen Langer and Judy Rodin manipulated the perception of control among residents aged 65 to 90. To begin, the nursing home’s social coordinator called separate meetings for the residents of two different floors. At the first floor’s meeting he handed out a plant to each resident and informed them that the nurses would take care of their plants for them. He also told them that movies were screened on Thursdays and Fridays, and that they would be scheduled to see the movie on one of those days. He assured residents that they were permitted to visit with people on other floors and engage in different types of activities, such as reading, listening to the radio, and watching TV. The focus of his message was that the residents were allowed to do some things, but the responsibility for their well-being lay in the competent hands of the staff, an approach that was the norm for nursing homes at that time (and still is). As the coordinator said, “We feel it is our responsibility to make this a home you can be proud of and happy in, and we want to do all we can to help you.”
Then the coordinator called a meeting for the other floor. This time he let each resident choose which plant he or she wanted, and told them that taking care of the plants would be their responsibility. He likewise allowed them to choose whether to watch the weekly movie screening on Thursday or Friday, and reminded them of the many ways in which they could choose to spend their time, such as visiting with other residents, reading, listening to the radio, and watching TV. Overall he emphasized that it was the residents’ responsibility to make their new home a happy place. “It’s your life,” he said. “You can make of it whatever you want.”
Despite the differences in these messages, the staff treated the residents of the two floors identically, giving them the same amount of attention. Moreover, the additional choices given to the second group of residents were seemingly trivial, since everyone got a plant and saw the same movie each week, whether on Thursday or Friday. Nevertheless, when examined three weeks later, the residents who had been given more choices were happier and more alert, and they interacted more with other residents and staff than those who hadn’t been given the same choices. Even within the short, three-week time frame of the study, the physical health of over 70 percent of the residents from the “choiceless” group deteriorated. By contrast, over 90 percent of the people with choice saw their health improve. Six months later, researchers even found that the residents who’d been given greater choice—or, indeed, the perception of it—were less likely to have died.
The nursing home residents benefited from having choices that were largely symbolic. Being able to exercise their innate need to control some of their environment prevented the residents from suffering the stress and anxiety that caged zoo animals and lower-pay-grade employees often experience. The study suggests that minor but frequent choice making can have a disproportionately large and positive impact on our perception of overall control, just as the accumulation of minor stresses is often more harmful over time than the stress caused by a few major events. More profoundly, this suggests that we can give choice to ourselves and to others, along with the benefits that accompany choice. A small change in our actions, such as speaking or thinking in a way that highlights our agency, can have a big effect on our mental and physical state.
According to various studies examining mind-over-matter attitudes in medical patients, even those struggling against the most malignant illnesses such as cancer and HIV, refusing to accept the situation as hopeless can increase chances of survival and reduce the chance of relapse, or at least postpone death. For example, in one study at Royal Marsden Hospital in the United Kingdom—the first hospital in the world to be dedicated solely to the study and treatment of cancer—breast cancer patients who scored higher on helplessness and hopelessness had a significantly increased risk of relapse or death within five years as compared to members of the study who scored lower on those measures. Numerous studies also found this to be the case for patients with HIV in the years before effective treatments were available; those who reported more feelings of helplessness were more likely to progress from HIV to full-blown AIDS, and died more quickly after developing AIDS. Is it really possible that the way someone thinks about their illness can directly affect their physical well-being?
The debate in the medical community rages on, but what’s clear is that, whenever possible, people reach for choice—we want to believe that seeing our lives in these terms will make us better off. And even if it doesn’t make us better off physically, there is certainly reason to believe that it makes us feel better. For example, in one study conducted at UCLA, two-thirds of breast cancer patients reported that they believed they could personally control the course of their illness, and of these, more than a third believed they had a lot of control. This perception often led to behavioral changes, for example eating more fruits and vegetables. However, more often than not, the control manifested as purely mental action, such as picturing chemotherapy as a cannon blasting away pieces of the cancer dragon. Patients also told themselves, “I absolutely refuse to have any more cancer.” However implausible these beliefs may have been, the greater the control the patients felt they had over their disease, the happier they were. Indeed, the patients’ need to believe in their power over their illnesses echoes the craving for control that all people, healthy or sick, young or old, instinctively need to exert over their lives. We wish to see our lives as offering us choice and the potential for control, even in the most dismal of circumstances.
VI. TELLING STORIES
Here’s the disclaimer: There is no guarantee that choosing to live will actually help you survive. Stories about “the triumph of the human spirit” often highlight the crucial point at which the hero/survivor said, “I knew now that I had a choice,” or “A difficult choice lay before me.” Frequently, what follows is purple prose about the inspirational journey from darkness to light and a platitude-filled explanation of the lessons to be learned. But Richter’s rats seemed to “believe” as hard as any creature could that they would reach safety, and we have never heard the stories of the many sailors and mountaineers and terminally ill people who died even though they, too, had chosen to live. So survivor stories can be misleading, especially if they emphasize the individual’s “phenomenal strength of character” above all else. At other times, they can seem too familiar, as though read from the same script handed out to all survivors before they face TV cameras.
Nevertheless, such stories do help people withstand the fear and suffering that accompany serious illness and tragedy. Even beliefs that are unrealistically optimistic according to medical consensus are more beneficial for coping than a realistic outlook. And though one might expect a backlash from patients who suffer a relapse after having fervently believed that they were cured, studies show that this is not the case. If you’re healthy, you might reject such optimism as delusion, but if the tables were turned, perhaps you would also reach for anything that could jigger the odds ever so slightly in your favor.
Joan Didion begins her essay “The White Album” with the following phrase: “We tell ourselves stories in order to live.” It is a simple but stunning claim. A few sentences later, she writes, “We look for the sermon in the suicide, for the social or moral lesson in the murder of five. We interpret what we see, select the most workable of the multiple choices. We live entirely, especially if we are writers, by the imposition of a narrative line upon disparate images, by the ‘ideas’ with which we have learned to freeze the shifting phantasmagoria which is our actual experience.” The imposed narrative, even if it is trite or sentimental, serves an important function by allowing us to make some sense of our lives. When that narrative is about choice, when it is the idea that we have control, we can tell it to ourselves—quite literally—“in order to live.”
One could even argue that we have a duty to create and pass on stories about choice because once a person knows such stories, they can’t be taken away from him. He may lose his possessions, his home, his loved ones, but if he holds on to a story about choice, he retains the ability to practice choice. The Stoic philosopher Seneca the Younger wrote, “It is a mistake to imagine that slavery pervades a man’s whole being; the better part of him is exempt from it: the body indeed is subjected and in the power of a master, but the mind is independent, and indeed is so free and wild, that it cannot be restrained even by this prison of the body, wherein it is confined.” For animals, the confinement of the body is the confinement of the whole being, but a person can choose freedom even when he has no physical autonomy. In order to do so, he must know what choice is, and he must believe that he deserves it. By sharing stories, we keep choice alive in the imagination and in language. We give each other the strength to perform choice in the mind even when we cannot perform it with the body.
It is no wonder, then, that the narrative of choice keeps growing, spreading, and acquiring more power. In America, it fuels the American Dream founded upon the “unalienable Rights” of “Life, Liberty and the pursuit of Happiness” promised in the Declaration of Independence. Its origins extend much further back since it is implicit in any discussion of freedom or self-determination. Indeed, we can sense its comforting presence even when the word “choice” is absent. When we act out this narrative, often by following scripts written by others, we claim control no matter what our circumstances. And though our scripts and performances vary, as we will see next, the desire and need for choice is universal. Whatever our differences—in temperament, culture, language—choice connects us and allows us to speak to one another about freedom and hope.
Excerpted from The Art of Choosing by Iyengar, Sheena Copyright © 2010 by Iyengar, Sheena. Excerpted by permission.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
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Meet the Author
Sheena Iyengar's groundbreaking research on choice has been funded by the National Science Foundation, the National Institute of Mental Health, and the National Security Education Program. She holds degrees from UPenn, The Wharton School of Business, and Stanford University. She is a professor at Columbia University, and a recipient of the Presidential Early Career Award. Her work is regularly cited in periodicals as diverse as Fortune and Time magazines, the NYT and the WSJ, and in books such as Blink and The Paradox of Choice.
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I felt I was reading an essay for a college course in theory. Although, there was little theory expressed - many words, little substance. If anyone were looking for advice on making choices, this is not the place to go. Pardon me, we already know that choices vary from country to country, ethnicicity to ethnicity, cultural upbringing to cultural upbringing. I bought the book thinking it might help my daughter make some determinations. Make a list of pros and cons to help you make choices - oh gosh, how innovative. I would like to say something nice about this book, but I'm sorry, I can't think of a single thing.
5.0 out of 5 stars Compelling, March 4, 2010 By Fantastacy "Fantastacy" (NJ United States) - See all my reviews As an American, I take the ability to make my own choices for granted. There are so many options in all aspects of my life. From the moment I wake up, choices are abundant, whether trivial (blue or green sweater today?) or important (which job should I apply for?). Many factors underlie my choices, big and small, and even the number of choices can change how I feel about a decision. In The Art of Choosing, author Sheena Iyengar evaluates just how much choice the average person has, and just how it can affect all of our lives. She considers biopsychosocial and economic factors, advertising, and various other influences to show that a simple decision is not an independent product of our own minds. This book was like brain candy to me. Iyengar studied under Martin Seligman, who is one of my favorite psychologists for his work with positive psychology. Her work is a fine complement to his and expands some of his ideas, proving her to be a reputable force in her own right as a psychologist and author. Iyengar writes of her extensive research on the topic of choice and cites many other notable scientific experiments in a way that makes the findings compelling and completely relatable. There is none of the dry writing reminiscent of grad school in these pages! Nor is it pop-psychology, self-help fluff. All of the content is empirically based, as well as appealing and relevant to everyday life. Just as there is a delicate balance between too little choice and too much choice, Iyengar successfully navigates the balance between scientific and fascinating. I suggested this book to my favorite Positive Psychology professor at my alma mater, and I recommend it to all of you! Also, if you like this book, check out Authentic Happiness by Martin Seligman, The Pursuit of Happiness by David G. Meyers (not the same as the book the Will Smith movie was based on), and Flow by Mihaly Csikszentmihalyi.
By the time I finished this book I found I wanted to start it all over again. Sometimes I think I may have missed my calling, by not pursuing the field of decision-making. I am so bad at it, and yet I recognize that it is the key to navigating the modern world in the West, where the simplest decisions are rendered ridiculously complex by the plethora of choice. Iyengar covers the waterfront with her examination of choice, from birth to death, and addresses many of the major life choices most of us face in the course of our lives. She recognizes the difficulties each of us face in choosing colleges, spouses, jobs, houses, and discusses them in the context of studies that illuminate the irrationality many of us bring to our own choices. Several times I felt my heart beating a little faster when she began to describe a difficult choice that was facing me now, or one that I had made in the past, but which had left me unhappy. Iyengar suggests that decision-making can be improved by setting constraints on our options, and sticking with them. She describes conversations with artists and jazz musicians in which they claim great invention can be achieved when one sets limits on type of creation one seeks to achieve, and operating within a framework. It is too easy to flail about in a sea of options, but if we set limits for ourselves, we narrow our range, and can be satisfied and happy with choices we have made. As art is created by using objects at hand, so good, even great decisions that make us happy can be achieved within our own limited circumstances. After all, isn't it all really about being as happy and satisfied as possible, rather than miserable in the midst of plenty? A good and thoughtful book that moves me forward with hope. The audio was beautifully read by Orlagh Cassidy.
Dr Iyengar was able to take seminal research in the area of choice and make it interesting. Don't let the academic feel scare you off, because she is absolutely able to make you think about how you make the little choices everyday as well as the big choices of your life. I could tell by reading that she is a natural researcher and has a great sense of humor.
Easy choices - like cake or death, as in British comedian Eddie Izzard's famous routine - don't require much thought or study. But almost any other choice invites complications and confusion, a problem social psychologist Sheena Iyengar mines and turns into fascinating reading. In this study of different facets of decision making, she delves into such topics as whether your devotion to Coca-Cola relies on its taste or its ties to Santa Claus, and she touches upon subjects as varied as fashion, rats, jam, arranged marriage, and even the life and death of premature babies. This compelling book (with a beautiful cover) answers questions about decisiveness with intriguing studies, though you may not agree with every conclusion. Perhaps Iyengar could have offered her suggestions for improved, real-life decision making more succinctly, but she provides excellent detail, plus take-home tips for making better choices in the supermarket or the boardroom. Given the fine job she's done combining research with gee-whiz revelations, getAbstract suggests this book to managers, marketers, public relations professionals and all sales executives. To learn more about this book, check out the following link: http://www.getabstract.com/summary/13882/the-art-of-choosing.html