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Ask Supernanny: What Every Parent Wants to Know


Jo Frost, aka "Supernanny," is back to respond to all the new questions from parents who rely on her methods and advice. In ABC's prime time hit series and in her first book, Jo works magic on problem children. The Supernanny method gives parents the tools to tackle any problem, be it mealtime, bathtime, bedtime, bedwetting, homework, sibling rivalry, aggressive behavior, or a child who just won't do what he or she is told. This follow up to the original Supernanny will be in a Q&A format, and will include ...
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Jo Frost, aka "Supernanny," is back to respond to all the new questions from parents who rely on her methods and advice. In ABC's prime time hit series and in her first book, Jo works magic on problem children. The Supernanny method gives parents the tools to tackle any problem, be it mealtime, bathtime, bedtime, bedwetting, homework, sibling rivalry, aggressive behavior, or a child who just won't do what he or she is told. This follow up to the original Supernanny will be in a Q&A format, and will include Jo's A to Z for positive reminders of good parenting, tips and practical solutions for family dynamics, mealtimes, bedtimes, home and away, and much more.
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Editorial Reviews

From Barnes & Noble
Supernanny TV star Jo Frost reassures parents in two ways: First, she provides reasonable advice for correcting the rowdy behavior of children; and second, after seeing her show, none of us will fret that our kids are the worst on earth. In this stand-alone follow-up to Supernanny the book, she delivers decisive guidance for parents about issues including bedtime, sibling squabbling, homework, eating habits, and preadolescent anarchy.
From the Publisher

"Jo Frost certainly gets what she wants from those who misbehave. She's shown frantic families how to settle down and shape up."

Washington Post


"Like Mary Poppins without the dark arts, Frost transforms yowling demon spawn into angelic little darlings."—Entertainment Weekly

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Product Details

  • ISBN-13: 9781401308643
  • Publisher: Hyperion
  • Publication date: 9/19/2006
  • Pages: 224
  • Sales rank: 479,911
  • Product dimensions: 7.25 (w) x 8.75 (h) x 0.62 (d)

Meet the Author

Jo Frost
Jo Frost has had over fifteen years' experience as a nanny to children from newborns to teens, on both sides of the Atlantic. Her TV series, Supernanny, was a huge hit in the UK and in the States on ABC prime time. Her first book, Supernanny, was a New York Times bestseller. She lives in the UK.
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Read an Excerpt

Ask Supernanny

What Every Parent Wants to Know
By Jo Frost


Copyright © 2006 Jo Frost
All right reserved.

ISBN: 978-1-4013-0864-3

Chapter One

Family Dynamics

The first thing I do when I visit a family is take a backseat and observe what's going on. I watch the family dynamics, right from first thing in the morning to the last thing at night. I watch how the parents relate to each other and how they engage with their kids, and make a mental note of the problem areas and which parts of family life are running more smoothly. Although I might ask a few questions at this stage, I don't really comment and I rarely intervene unless it's absolutely necessary. I'm just there as an observer of the family dynamic - a fly on the wall.

Many of the families we feature on Supernanny are aware of their difficulties. What they may not have been able to see is what triggers certain kinds of behavior in their kids. Sometimes they are just too locked into a particular pattern that is not serving them or their children very well, to be able to see a way out of it. Or there may be several issues going on outside the home that distort the picture. My role as an outside observer is first to spot the behavior patterns and then to show parents the many different ways of tackling their problems so they can resolve them together.

When you're stretched every day as a parent, juggling different demands on your time, it can be difficult to step back and see the big picture. Things aren'talways black and white. It's often hard to identify the real root of a problem, as opposed to its secondary or added-on effects. I sometimes find that parents single out one child's behavior as the source of their problems, or identify one part of their lives - mealtimes, for example, or getting to school on time - as the main area of difficulty. This may well be a true reflection of what's going on - the toddler may be ruling the roost, or mealtimes might be complete and utter chaos. But it's often more complicated than that.

Kids who find it difficult to get going in the morning, for example, may be overtired. You can encourage them to be better organized and more self-sufficient, but if they're not getting enough sleep because they're going to bed too late and getting out of bed too often, the problem really starts the night before. And sometimes it's just too easy to lay all the blame for a family's problems on the child who's constantly getting into trouble day after day. Instead of focusing on that child and what he's doing, to the exclusion of everything else, looking at the family dynamic as a whole often suggests reasons why that child is so desperate for attention that he is trying everything in the book, and then some, just to get noticed. Once you see and understand what's behind the behavior, you're halfway there.

It takes a lot of courage to invite a television crew into your lives and open your family life up to millions of viewers. It takes even more courage to change, to admit mistakes, and move on - which isn't as easy as some people might think! I've got nothing but respect and admiration for all the families who have agreed to take part in Supernanny and go through that learning curve in public. These families have truly been an inspiration for viewers around the world. From the feedback I receive, I know that many of those viewers now feel empowered to try to achieve the same goals themselves.

You do not need to share your life with a TV crew to benefit from the techniques I use on the series. But the techniques will work much better if you first spend a little time looking at the patterns in your own family dynamic. That way you will begin to get an idea of the overall picture and see how change in one area might lead to improvements in other parts of your life - improvements that you might not even have expected.

Topics and techniques covered in this chapter:

ASSESSING YOUR FAMILY DYNAMIC to identify strengths and weaknesses

CREATING A ROUTINE and routines for families where both parents work

SAME-PAGE TECHNIQUE for positive communication between parents

ONE-IN-THREE TECHNIQUE to help parents resolve their differences

TRADING-TASKS TECHNIQUE to help parents share the workload

STEP-UP/STEP-BACK TECHNIQUE to help parents share the workload

HOW TO TALK TO YOUR CHILD - the three essential voices

MOVING ON and leaving traumatic events behind

SINGLE PARENTING and how to cope

GRANDPARENTS and the "special relationship"

TWINS AND MULTIPLE BIRTHS - how to juggle the demands

Assessing your family dynamic

All families have their strengths and weaknesses. What are yours? Take a step back. Imagine going to the theater and sitting in the front row. Your family - right now, right here - is the play. What do you see? How does it make you feel? What makes you cringe with embarrassment? What makes you burst with pride? What makes you laugh? What makes you cry?

Keep a diary over a period of a week or two. Note the good things that happen as well as the problems: "Monday. 8.30 a.m. Rosie got dressed without making a fuss. Friday. 5.30 p.m. Ben pushed Rosie over when I was making supper, and wouldn't say sorry." Then run through the Assessment Checklist to help you identify which are your family's strengths and which are the areas where things could be better.


1 Routine

Think about an average day. Do you have a routine, or set times for doing things, or is it more of a free-for-all? Do you find it difficult to get everything done that needs to be done?

When do you regularly feel pressed for time? Is it hard to give the kids breakfast and get them dressed, washed, and out of the house in time for school? In that case, have you allowed enough time between waking and leaving the house? Or is something else causing the problem - a "faddy" dresser, for instance, who can't decide what to wear, or a fussy eater who's working his way through every brand of cereal in the supermarket?

Think about an average week. You might take your toddler to playgroup on Tuesday afternoons, for example, or go to the supermarket every Saturday morning. Your older children may have regular activities or playdates after school. Are some days a whirlwind of activity, when you can barely catch your breath? Could you shop on another day or move a playdate to take the pressure off?

Are you bored with your routine? Are your kids? Could you utilize your time and management skills to bring more balance and variety into your family life?

Some parents fill every minute of the day with activities for their children - outings, music lessons, football practice, choir - with the result that their kids become overloaded and never get the chance to unwind and learn how to entertain themselves. Others allow so much unstructured free time that their kids get bored and start to squabble or get into mischief. Somewhere between these two extremes is the balance you should aim for.

2 Trouble spots

When you're right in the thick of things, separating fighting siblings every two minutes, or dealing with your toddler's round-the-clock tantrums, it's easy to lose your perspective. This is where a diary comes in handy. Refer back to it to see when and where problems tend to occur. Can you see a pattern emerging? Are there underlying issues that never get resolved?

If your kids squabble, bicker, or fight, what sets them off? Is sharing an issue? Are certain toys regularly fought over? Do your kids always act up when you're otherwise occupied - on the phone, when friends come around for a chat, when you're trying to talk to your partner? How do your kids behave outside the home?

The timing of outbursts can also be very revealing. When are your kids more likely to quarrel? When is your toddler most likely to have a meltdown? Small children who lose it just before lunch or just before the evening meal may well be hungry. Low blood sugar can make otherwise easygoing kids irritable. Bringing your mealtimes forward a little can help to ease the situation. In the same way, kids who are fractious in the evening may be overtired. An earlier bedtime could be the answer.

3 You and your partner

Do you and your partner share the same style of parenting? Do you agree about what your children are allowed to do and what they are not allowed to do? Do you share the same attitude toward discipline, or is one of you stricter than the other? On which points do you differ? On what points do you agree?

Do you ever air your differences in front of your children? If you tell your son he can't watch any more TV, does he then go and see if Dad will let him? And does he?

Which one of you is more likely to be listened to? Which one of you finds it more difficult to set boundaries and tends to let things slide? Be honest. Who's the pushover? Who's the disciplinarian?

When it comes to looking after the children, who does what? Do you both take turns whenever you can, or does most of the responsibility fall on one parent? What happens on weekends? Is it any different?

How much free time do you have as a couple? How do you spend it - seeing friends or family, going out, watching TV? What do you miss most about your lives before you had children? What do you enjoy most about being parents?

4 Chores and housework

Make a list of household chores. Then note which ones you do, which ones your partner does, which you do together, and which, if any, the children help with.

Your list might include:

* Food shopping

* Preparing meals

* Setting the table

* Washing up

* General cleaning

* Tidying up

* Washing and ironing clothes

* Repairs and general maintenance

* Errands (taking the library books back, picking up the dry cleaning)

* Looking after pets (walking the dog, cleaning out the hamsters' cage)

* Gardening

* Washing the car

* Paying the bills and keeping track of household administration

* Organizing the kids' activities

Think about whether there are ways in which you could share the chores more equally between you and your partner. Think about ways you could teach your children to be more self-sufficient at their age. A five-year-old is not too young to set the table and may even be thrilled to help you, especially if you give him lots of praise. Prioritize the chores so you can keep on top of the important things.

Then think about the standards you set yourself. Are they too high - or not high enough? Would you rather tackle a backlog of ironing than sit down and play with your kids - or would it take a week's worth of cleaning up before you could face someone coming to your home?

5 Rewards and discipline

How often do you notice when your children are behaving well? Do you tell them? Do you reward them? Do you show them love and affection? Do you cuddle up with your kids and have special times with them?

If you reward them, what type of rewards do you give: praise, a star on a star chart (or some other visual aid), a treat, a toy, an outing? Do you find yourself bribing your children to do things? Do you buy your child presents when you feel guilty for not spending more time with her, or to make up for a disappointment of some kind?

Which methods of discipline do you use? How often do you find yourself shouting at your children? How often do you lose your cool? Do you set a good example for your kids? If you are using a technique like the Naughty Step or Time Out, do you always follow through? When you tell your kids not to do something, do you explain why? Or do you just say: "Because I say so"?

Would you say your methods are working? Or do you find yourself telling your children off over and over again about the same things?

6 Outside the home

How often do you do things as a family outside the home? What type of outings do you enjoy? What type of outings do your children enjoy?

Has your children's behavior ever stopped you from taking them shopping, to a family restaurant, to a friend's house? Are there places where other families go that you just wouldn't take your children in case they might embarrass you and act up? What about special occasions like weddings, christenings, and birthday parties?

Are journeys difficult? How do your children behave on the way to school? Or in the car? Or on the train to your mother's house?

7 Individual attention

How much time in the day does each child have for individual attention, one-to-one, from Mom or Dad or both? Does one child tend to get more attention than the others? Is that a result of bad behavior, or is it the result of age or need? Do you find it difficult to balance the time you spend looking after a baby or toddler with enough time for your older children?

8 Support systems

How much support can you rely on to lighten the load? Do you belong to a babysitting circle? Do you go to playgroups? Is there a relative or friend you could call on for extra assistance - or simply to give you time to get out on your own or with your partner? Do you find it difficult to ask for help even when you're struggling? Do you think you should be responsible for everything and shouldn't need to ask for help?

9 Room for improvement

Write down the things you would most like to change about the way your family works. You might want to eat together as a family more often, or get through a meal without the children bickering or leaving the table leaving half their food untouched. You might want to share responsibilities more equally, or agree upon a shared approach to key issues with your partner. You might want to get on top of a bad behavior - lying, spitting, whining, hitting, whatever form it takes - for once and for all. Make a list of ten things you would change if you could.

It is important to be realistic. How do you measure what that is? Most goals are achievable; some are not. If the goals you set are possible and achievable, that's OK. If you make goals that are unattainable, you set yourself up for failure. Pressure on the family that comes from illness, disability, bereavement, financial difficulties, and other serious issues may be beyond your control. You will need to learn to accept and stop wasting time worrying about things you cannot change immediately. You can't change a negative situation, but you can prevent it from having a negative impact. Every negative experience comes with a positive learning curve. But it's also important not to take things out of context. Are things really that bad?

10 Look to your strengths

Assessing your family dynamic isn't simply about pinpointing those problem areas you would like to work on and change. It's also about acknowledging what you do well so you learn to play to your true strengths. I'm not talking about making a superhuman effort or sacrificing one area of family life for another. I mean recognizing what you as a family do well.

Think about those times when everything seemed to run smoothly. What was going right? Were you and your partner more relaxed, less tired, or just in the mood to let down your hair and have fun with your kids? Write down ten things about your family that make you smile.


Have a family meeting and use the results of the Assessment Checklist to discuss things with your partner or with anyone else who is routinely involved in the care of your children. You may wish to review the checklist together. If there are points of disagreement, or if one parent is carrying too much of the load, you can use some of the techniques detailed later in this chapter, such as the Step-Up/Step-Back Technique (page 35) and the One-In-Three Technique (page 31), to help iron out your differences.


Q I really want to set up a routine like the ones I've seen on Supernanny. Could you suggest a good framework for day?

A As you say, one of the first things I do on Supernanny is to put a workable routine in place for each family. This is written on a large sheet of paper and stuck in a place where everyone in the family see it and refer to it. It can also be written down in a diary, but having it on wall means everyone can see what's supposed to be happening at any given time. You may also have noticed that every routine different. That's because every family is different and has different needs. It's not one size fits all.


Excerpted from Ask Supernanny by Jo Frost Copyright © 2006 by Jo Frost. Excerpted by permission.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.
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  • Anonymous

    Posted January 2, 2007

    If Your Toddler is Ruling the Roost.....Buy These Books!,

    I am a kindergarten teacher and a single parent. I have an adorable but often challenging 3-year-old daughter whom I adopted at 7 months of age from China. Each episode of the SUOERNANNY has enlightened, encouraged and entertained me, so I purchased the SUPERNANNY books in hopes that I would get even more guidance and support in dealing with a number of current discipline issues in my house...And, I was not disappointed (although I do not agree with everything she suggests). I had become one of those mothers, as Jo Frost states, 'who unknowingly allowed herself to get trapped in a pattern (of words and actions) that sent parent and child in the same negative circles of behavior' day after day. The author of another book called 'THE POCKET PARENT', identifies that same reoccurring negative situation as 'the dance of non-compliance.' Both books go hand in hand suggesting that in order to change the child's behavior, the parent is often going to have to change his/her behavior first. I am using many different techniques from 'ASK THE SUPERNANNY' and 'THE POCKET PARENT' to accomplish that-- like getting down to my child's level and establishing direct eye contact, speaking in a soft controlled voice and placing a gentle hand on her shoulder as I state briefly what I'm after ... for example, 'Shoes.' In this way you are using 3 senses--connecting with the child visually, auditorily and kinesthetically (touch). These are simple and very effective positive discipline skills that don't automatically come to mind when you're so busy and very late in the morning. It was screaming, threatening and long explanations that came naturally to me and really didn't work most of the I needed to try something new. 'SUPERNANNY' taught me that the my many loud requests and reminders (from the kitchen) to my daughter (in the familyroom) fell on tuned-out ears--getting no compliance at all until I ran in there like a ranting, crazy woman. It was then--at that moment she knew for sure that I was at the end of my rope--and she immediately cooperated. Why do we have to get to that point? It was a 'lightbulb moment' from the 'THE POCKET PARENT' when I realized that by me constantly reminding...I was actually teaching my child to ignore (at least the first few times because she knew (from 'our dance') more reminding was definitely coming! Additionally, both books have helped me to define my job as a competent parent as an ongoing process with three main objectives: Putting a stop to the misbehavior (like whining, backtalk, hitting, tantrums and not listening)...Encouraging the good behaviors (like cleaning up, healthy eating, uses manners, sharing, and following a bedtime routine) and just as important at the same time... Strengthening the relationship between parent and child (with such things as uninterrupted one-on-one mommy-daughter time). Although it is true that the Supernanny has no formal training in psychology or early childhood education, her 15+ years of observation, and her 24/7 'hands on' trial and error experiences with children and their families along with her gut instinct have enabled her to give many sensible techniques to choose from. I found Jo's insight helpful as to some of the 'Whys' regarding the behaviors along with her interventions. I am glad there is no pyschobabble included in these 2 books. I don't think this type of easy read guidance is meant to be 'therapy' but rather a collection of better ways to discipline and communicate in general between parent and child. I feel these books are not intended to substitute for the professional counsel of a pediatrician, psychologist, or any other qualified therapist, educational consultant, or health-care professional and it is up to each parent to use his own judgement as to what might be further necessary to understand and solve a problem. As a teacher and mother, I highly recommend these two parent friendly Q and A reference books, 'ASK

    7 out of 7 people found this review helpful.

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  • Anonymous

    Posted November 21, 2009

    Child Psychology Professor- I use numerous Supernanny materials in my class. The techniques in these materials conincide with best practices according to psychological research.

    A must-read for all parents who do not have formal training in child psychology or education. You can address ANY unwanted behavior your child may exhibit with the techniques demonstrated on the DVDs and get answers to common parenting questions in this book.

    Also purchase Supernanny Season 1 DVD and be sure to watch the "Top 10 Techniques" on the last disk in the set. Buy this as a gift for expecting parents.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted April 11, 2007

    Book Commentary

    I have watched ABC's Supernanny while it is on air the show. This book gives some good advice on how to deal the difficult issues with youngsters in our society. I believe that Jo Frost does anything possible to correct troublesome areas with parents.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted August 10, 2012

    Love this book! Great advice.

    Love this book! Great advice.

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  • Posted May 3, 2009


    great book

    0 out of 1 people found this review helpful.

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  • Anonymous

    Posted December 6, 2010

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    Posted August 4, 2009

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