Overview

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this ...
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Assessing Business Excellence

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Overview

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples

Audience: Quality professionals; senior management practitioners; MBA level students; students on executive courses involving aspects of TQM.

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Editorial Reviews

Booknews
A total quality assessment manual framing a strategy for business excellence and continuous improvement based on reviewing activities and results. The authors discuss the ISO9000 quality system, The Deming Prize, The Malcolm Baldridge National Quality Award, The European Quality Award, and Benchmarking Awards, using their assessment processes as yardsticks to implementing in-house review techniques. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9781136427893
  • Publisher: Taylor & Francis
  • Publication date: 5/4/2012
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 2
  • Pages: 468
  • File size: 10 MB

Read an Excerpt

The essential route map to business success
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Table of Contents

Preface
Acknowledgements
Pt. 1 The Case for Business Excellence 1
1 Introducing business excellence 3
2 The case for business excellence 17
Pt. 2 The Excellence Frameworks 63
3 Overview of the national and international quality awards 65
4 The Malcolm Baldrige National Quality Award 90
App. 4.1 Baldrige Award winners 139
App. 4.2 Education criteria core values and concepts 141
App. 4.3 Healthcare criteria core values and concepts 144
App. 4.4 Example of breakdown of categories 146
App. 4.5 Sample feedback report comments 148
App. 4.6 Examination items scoring dimensions 149
5 The European Award 151
6 The Deming Prize 184
7 National and regional quality awards 216
8 The ISO9000 Quality Management System 254
Pt. 3 Self-Assessment 285
9 The key steps in self-assessment 287
App. 9.1 The feedback report 312
10 Approaches to self-assessment 317
App. 10.1 BQF SNAPSHOT - a software tool for self-assessment 353
11 Building an excellence platform 363
12 Writing an award submission document 407
Further reading 439
Index 445
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