Assessing Organizational Performance in Higher Education / Edition 1

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The book provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators and reference points in each of seven areas of organizational performance. While these technologies are not new, applying them in a comprehensive assessment of the performance of both academic and administrative organization in higher education is a true innovation. Assessing Organizational Performance in Higher Education defines four types of assessment user groups, each of which has unique interest in organizational performance. This offers a new perspective on who uses performance results and why they use them. These varied groups emphasize that assessment results must be tailored to fit the needs of specific groups, that “one-size-fits-all” does not apply in assessment. An assessment process must be robust and capable of delivering the right information at the right time to the right user group. 

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Editorial Reviews

From the Publisher
"Dr. Miller brings a wealth of experience, a depth of research,consultation at both private and public universities. . ."(Journal of College Student Development, 09-10/2007)

"The release of Assessing Organizational Performance inHigher Education by Barbara A. Miller could not be better timedin light of the need for greater accountability from publicentities... Dr. Miller brings a wealth of experience, a depth ofresearch, consultation at both private and public universities, andextensive knowledge of systems to each chapter of thispublication.... Assessing Organizational Performance in HigherEducation is a useful tool for those who are seeking meaningfulways to evaluate the effectiveness of their organization. Inaddition, graduate students and entry-level staff will find this aworthy primer to understanding the complexity of organizations andthe necessity for measurement." — Narbeth R. Emmanuel, SouthernIllinois University Edwardsville, in Journal of CollegeStudent Development, September/October 2007.

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Product Details

  • ISBN-13: 9780787986407
  • Publisher: Wiley
  • Publication date: 10/27/2006
  • Series: Research Methods for the Social Sciences Series, #4
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 284
  • Product dimensions: 8.50 (w) x 10.93 (h) x 0.78 (d)

Meet the Author

Barbara A. Miller, Ph.D. (formerly Lembcke) is an organizational development consultant to colleges and universities, and serves on the faculty at DePauw University, Greencastle, Indiana. Previously Miller was senior policy and planning analyst at George Mason University, Fairfax, Virginia. The author served three years as an evaluator and examiner with the Malcolm Baldrige Quality Award Program and has served as an outside consultant.

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Table of Contents

Tables, Figures, Exhibits, and Worksheets.

Foreword (Suzanne Swope).


About The Author.

Chapter 1: Purpose of Assessment.

Chapter 2: Organizations as Systems: Internal Elements.

Chapter 3: Organizations as Systems: External Elements.

Chapter 4: Assessment Methods and Terminology.

Chapter 5: Defining and Measuring OrganizationalPerformance.

Chapter 6: Creating and Maintaining Assessment Programs.




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