Assessment Of The Relationship Between Organizational Culture And Six Sigma Implementation.

Overview

Hospitals have come under increasing scrutiny for medical errors and spiraling health care costs. A number of hospitals have utilized Six Sigma quality methodology to improve their systems and processes and to decrease waste, reduce costs and minimize the amount of medical error. The purpose of this study was to examine how the implementation of Six Sigma in hospitals, including the key components of management involvement, the use of Six Sigma methodology, and a Six Sigma infrastructure, relate to the four ...
See more details below
This Paperback is Not Available through BN.com
Sending request ...

More About This Book

Overview

Hospitals have come under increasing scrutiny for medical errors and spiraling health care costs. A number of hospitals have utilized Six Sigma quality methodology to improve their systems and processes and to decrease waste, reduce costs and minimize the amount of medical error. The purpose of this study was to examine how the implementation of Six Sigma in hospitals, including the key components of management involvement, the use of Six Sigma methodology, and a Six Sigma infrastructure, relate to the four organizational cultural types identified by the Competing Values Framework (group, developmental, rational and hierarchical). Gaining understanding on how organizational culture relates to Six Sigma components could help hospital leadership identify and implement strategies that would enhance the effectiveness of their Six Sigma initiative. The study was based on a non-experimental, quantitative research design and involved surveying 446 human resource and quality managers from the 223 hospital located in the New England states of Maine, New Hampshire, Vermont, Massachusetts, and Rhode Island. The survey included questions about the three components of Six Sigma implementation and the Organizational Culture Assessment Instrument. One hundred four completed responses were received and analyzed using MANOVA. Follow-up ANOVAs showed management support was significant, F(3,100) = 4.89, p < .01, eta2 = 1.28; infrastructure was not significant, F(3,100) = 1.55, p = .21, eta2 = .05; and use of Six Sigma methodology was also not significant, F(3,100) = 1.34, p = .26, eta2 = .04. Post hoc analysis identified the group and development cultures as having significant interactions with management support. These findings may help hospital leaders who are planning a Six Sigma implementation to be attentive to the influence of culture so that the initiative is more likely to be effective. A successful Six Sigma implementation could help improve a hospital's systems, processes and performance, reducing health care costs and medical errors. Recommendations for further research include studying the causal relationship between organizational culture and quality management and identifying whether organizational culture determines the success of Six Sigma implementation, if Six Sigma implementation modifies the organization's culture, or if it is a bi-directional occurrence.
Read More Show Less

Product Details

  • ISBN-13: 9781243769411
  • Publisher: BiblioLabsII
  • Publication date: 9/9/2011
  • Pages: 122
  • Product dimensions: 7.44 (w) x 9.69 (h) x 0.26 (d)

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)