At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service

At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service

by Hal Becker, Hal M. Becker, Hal Becker
     
 
50 hilarious true stories that illustrate the do's and don'ts of customer service.

Hal Becker, who has experienced the good, the bad, and the ugly in customer service, analyzes 50 true stories and discusses how the customer service in each could have been improved. At Your Service also lists ten companies that provide superior customer service and the reasons for

Overview

50 hilarious true stories that illustrate the do's and don'ts of customer service.

Hal Becker, who has experienced the good, the bad, and the ugly in customer service, analyzes 50 true stories and discusses how the customer service in each could have been improved. At Your Service also lists ten companies that provide superior customer service and the reasons for their success.

Hal Becker (Lyndhurst, OH) is a professional public speaker who delivers over 170 speeches per year on sales and customer service issues.

Customer service woes that'll make you laugh out loud —and cringe in fear

Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how bad customer service has gotten and what can be done to improve it. On the up side—the book features companies which are the best at meeting customers' needs and giving hassle-free help (rather than a lot of lip).

"Hal Becker has done it again. . . . a light-hearted approach to a serious issue facing all businesses today . . . how to serve and keep customers."—Ray Gross, Senior Vice President, ADT Security Services

"Hal Becker's new book is a classic about customer service. It has given me a lot to think about and a new motivation to always satisfy the customer."—Pat Williams, General Manager, Orlando Magic

"This is a great book for anyone whose livelihood depends on serving consumers or customers. Those who manage service environments would do well to require their employees to read these instructive stories. It's a fun way to do important training."—Joel Hyatt, Founder, Hyatt LegalServices

"Hal Becker's creative 'what should be done' approach makes the anecdotal stories a unique training book on customer service, one that is entertaining and educational."—Peter T. Gaugn, President & CEO, PIP Printing

Product Details

ISBN-13:
9780471255420
Publisher:
Wiley
Publication date:
11/28/1998
Pages:
288
Product dimensions:
6.06(w) x 9.02(h) x 0.80(d)

Meet the Author

HAL BECKER is a nationally known public speaker who is an expert in the field of sales and customer service. He is the author of Can I Have Five Minutes of Your Time?

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