Attention All Passengers: The Truth About the Airline Industry [NOOK Book]

Overview

Award-winning journalist and leading consumer advocate William J. McGee offers a shocking, essential exposé that reveals the real state of the "friendly skies."

From outsourced call centers in India to the Alabama location where all lost baggage ends up, William J. McGee crisscrossed the country and traveled around the globe immersing himself deep into the world of commercial airlines. And what he found was shocking.

McGee interviewed countless...

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Attention All Passengers: The Truth About the Airline Industry

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Overview

Award-winning journalist and leading consumer advocate William J. McGee offers a shocking, essential exposé that reveals the real state of the "friendly skies."

From outsourced call centers in India to the Alabama location where all lost baggage ends up, William J. McGee crisscrossed the country and traveled around the globe immersing himself deep into the world of commercial airlines. And what he found was shocking.

McGee interviewed countless industry insiders—pilots, TSA security screeners, FAA inspectors, legislators, the CEOs of the major carriers, and even Ralph Nader and Steven Slater, the disgruntled flight attendant who famously jettisoned a JetBlue flight. Here he reveals how airline executives are cutting costs in "a mad race to the bottom" by delegating flights to second-tier regional airlines and outsourcing critical aircraft maintenance and repairs to unlicensed "mechanics" in China, Singapore, Mexico, and El Salvador. And while the U.S. airlines have raked in tens of billions of dollars for checked baggage alone in recent years, our skies (and our airports) are not getting any safer. What's more, McGee explains how both political parties and all branches of the U.S. government have conspired to place corporate interests above the interests of consumers, workers, the nation's economy, and even the planet itself. Attention All Passengers will change the way you view the airline industry and make you think twice the next time you see the fasten seat belts sign.

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Product Details

  • ISBN-13: 9780062088383
  • Publisher: HarperCollins Publishers
  • Publication date: 6/26/2012
  • Sold by: HARPERCOLLINS
  • Format: eBook
  • Pages: 368
  • Sales rank: 414,202
  • File size: 759 KB

Meet the Author

William J. McGee is an award-winning travel journalist for Consumer Reports and the former editor of Consumer Reports Travel Letter. In 2010 the U.S. secretary of transportation chose him as the lone consumer advocate on the Future of Aviation Advisory Committee. He also writes a monthly travel column for USAToday.com and has contributed to Condé Nast Traveler, the New York Times, the Washington Post, Money, New York, Parents, Good Housekeeping, and many other magazines, newspapers, websites, and blogs. Prior to becoming a journalist, McGee spent nearly seven years in airline flight operations management; he is an FAA-licensed aircraft dispatcher and served in the U.S. Air Force Auxiliary. He earned an MFA from Columbia University and teaches creative writing at Hofstra University. He lives in Connecticut.

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Customer Reviews

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Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted August 30, 2012

    Mr. McGee did a fine job in portraying the aviation industry tod

    Mr. McGee did a fine job in portraying the aviation industry today. I found his writing style to be enjoyable and easy to follow. His inside the industry point of view easily comes across to the reader without seeming to be too biased. In the nook version I would have liked to have seen the footnotes on the bottom of each page. One issue that Mr. McGee did not enlighten the reader to was how employees of today's airlines are forced to bargain over a long protracted process that can take over 5 years and save corporations billions of dollars.

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  • Posted July 12, 2012

    This is a very important book. It had to take great courage for

    This is a very important book. It had to take great courage for the author to write because he has exposed many of the dirty secrets of the aviation industry. If you ever fly, or watch someone you love get on a commercial flight, this book is so very important. Don't join the tragic group of people who have lost loved ones and had no idea why. Read the truth in this book so that you can make your own informed choices. We all have choices, informed decisons or willful ignorance.

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