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For many airline passengers, "flying the friendly skies" seems to be a concept from the past. A recent MarketTools survey revealed a disturbing level of dissatisfaction and frustration among air travelers. Citing such reports, award-winning Consumer Reports travel reporter William J. McGee argues here that the 1978 Airline Deregulation Act is significantly responsible for disturbing trend that go beyond passenger discomfort and airline unresponsiveness to complaints. He notes, for instance, that free market deregulation left regional air transportation in the hands of small carriers for markedly lower safety standards. Attention All Passengers possesses both detail and analysis, making it an ideal tarmac read.