Austin and Boxerman's Information Systems for Healthcare Management / Edition 7

Austin and Boxerman's Information Systems for Healthcare Management / Edition 7

by Gerald L. Glandon
     
 

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ISBN-10: 1567932975

ISBN-13: 9781567932973

Pub. Date: 06/15/2008

Publisher: Health Administration Press

This book provides an overview of information management and information technology (IM/IT). It describes how information systems can support high-quality patient care and improve management decisions in healthcare organizations.

Expanded discussion of strategic planning, including the importance of system integration and IM/IT governance

Extensive updates to

Overview

This book provides an overview of information management and information technology (IM/IT). It describes how information systems can support high-quality patient care and improve management decisions in healthcare organizations.

Expanded discussion of strategic planning, including the importance of system integration and IM/IT governance

Extensive updates to the project management chapter, including information on establishing a centralized IM/IT portfolio management office to improve project success rates

A new chapter on the government's role in IM/IT, including the impact of HIPAA and other legislation

A new chapter that explains how IM/IT investments are evaluated and provides a framework for conducting these analyses

Updated information on the electronic health record and other clinical and administrative applications used in healthcare enterprises

A comprehensive profile of hospital IM/IT leadership, including the role of the Chief Information Officer

Each chapter features learning objectives, Web resources, and discussion questions. It also includes a glossary that clarifies technical terms.

Product Details

ISBN-13:
9781567932973
Publisher:
Health Administration Press
Publication date:
06/15/2008
Edition description:
AMERICAN COLLEGE OF HEALTHCARE EXEC
Pages:
277
Product dimensions:
7.10(w) x 10.20(h) x 0.80(d)

Table of Contents

Foreword xi

Preface and Acknowledgments xiii

Part I Aligning IM/IT and Organizational Strategy

1 Connecting the Strategic Dots: Does IM/IT Matter? 3

Learning Objectives 3

Healthcare Information Technology: The Future Is Now 3

The Current Healthcare Environment 4

Future Healthcare Systems 10

Historical Overview of Information Systems 14

Healthcare Information Priorities Today 17

Categories of Information Systems 20

Summary 21

Web Resources 22

Discussion Questions 23

2 Leadership: The Case of the Healthcare Organization CIO 27

Learning Objectives 27

Organizing for Healthcare Information Management 28

Evolving Role of the Senior IM/IT Executive 42

Summary 47

Web Resources 48

Discussion Questions 49

3 IM/IT Governance and Decision Rights 53

Learning Objectives 53

Background of IM/IT Governance and Strategic Planning 54

Purpose of Strategic Governance and IM/IT Planning 55

Organization of the Planning Effort 62

Importance of Systems Integration: What 75

Importance of Systems Integration: Why 86

Summary 89

Web Resources 90

Discussion Questions 91

4 The IM/IT Portfolio Management Office 95

Learning Objectives 95

What Is an IT Portfolio Management Office? 96

Why Is a PMO Essential? 98

Project Management 101

Program Management 104

Portfolio Management 104

The PMO 108

Summary 110

Web Resources 111

Discussion Questions 111

5 External Environment and Government Policy 113

Learning Objectives 113

Government's Role in Healthcare IM/IT 114

Health Insurance Portability and Accountability Act 118

Healthcare IM/IT Leadership Roles 124

Summary 127

Web Resources 128

Discussion Questions129

Part II Blocking and Tackling

6 IM/IT Architecture and Infrastructure 135

Learning Objectives 135

Computer Hardware 136

Computer Software 141

Networking and Telecommunications 146

Network Components 152

Network Topologies 155

Electronic Data Interchange 159

Wireless Communication 159

Communicating via the Internet 161

Summary 164

Web Resources 165

Discussion Questions 165

7 IM/IT Service Management 169

Learning Objectives 169

Why IM/IT Service Management Matters 170

The Information Technology Infrastructure Library 174

IM/IT Service Support 176

IM/IT Service Delivery 186

The Continued Evolution of the ITIL Service Management Practices 193

Summary 194

Web Resources 195

Discussion Questions 195

Part III Achieving Strategic Competitive Advantage

8 Applications 201

Learning Objectives 201

Electronic Health Records 202

Clinical Information Systems 205

Management/Administrative and Financial Systems 211

Information Systems for Nonhospital Healthcare Organizations 220

Other Information System Applications in Healthcare 222

Summary 227

Web Resources 228

Discussion Questions 229

9 The Knowledge-Enabled Organization 233

Learning Objectives 233

Knowledge Management 234

Building the Knowledge-Enabled Healthcare Organization 234

Knowledge-Enabled Workflows 235

Excellence in Data Warehousing, Data Mining, and Analytics 235

Summary 238

Web Resources 239

Discussion Questions 239

10 IM/IT Value 241

Learning Objectives 241

Systems Challenges 243

Evaluation Problem 244

Value Realization 251

IM/IT Value Findings 257

Summary 259

Web Resources 261

Discussion Questions 261

Glossary of Technical Terms 265

Index 277

About the Authors 287

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