Authorized Self-Study Guide Cisco IP Telephony (CIPT): Second Edition / Edition 2

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Foundation Learning for CCVP IP Telephony

Jeremy Cioara, CCIE® No. 11,727

Cisco IP Telephony (CIPT), Second Edition, is a Cisco®-authorized, self-paced learning tool for CCVP IP telephony foundation learning. This book provides you with the knowledge needed to install, configure, and maintain a Cisco IP telephony solution. By reading this book, you will gain a thorough understanding of Cisco Unified CallManager version 4.1, the call routing and signaling component for the Cisco IP telephony solution.

Cisco IP Telephony (CIPT) expands your knowledge of voice over IP (VoIP) and public switched telephone network (PSTN) components and technologies. This book teaches you how to describe, install, configure, and support Cisco Unified CallManager 4.1 in a Cisco network including such features as security and video; how to configure gateways, gatekeepers, and switches; and how to build route plans to place intra- and intercluster Cisco IP phone calls. Chapter review questions, detailed configuration examples, network diagrams, and thorough explanations help reinforce learning.

Whether you are preparing for CCVP certification or simply want to gain a better understanding of IP telephony and Cisco Unified CallManager, you will benefit from the foundation information presented in this book.

Cisco IP Telephony (CIPT), Second Edition, is part of a recommended learning path from Cisco Systems® that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit

Jeremy D. Cioara, CCIE® No. 11,727, is the owner of AdTEC Networks and works as a network consultant, instructor, and author. He has been working in network technologies for more than a decade and has deployed networks worldwide. His current consulting work focuses on network and VoIP implementations.

  • Examine design strategies behind a Cisco Unified CallManager cluster, cluster replication, and Cisco Unified CallManager deployment models
  • Perform Cisco Unified CallManager server installations and upgrades
  • Learn the features of all Cisco IP Phones, the IP phone startup process, and audio codec communication
  • Add IP phone users and apply bulk moves, adds, and changes
  • Configure Cisco gateways and trunks
  • Design and configure Cisco Unified CallManager route plans
  • Implement telephony call restrictions and control
  • Effectively coordinate multisite deploymentsConfigure user features, Cisco Unified CallManager Attendant, and Cisco IP Manager Assistant
  • Secure the Windows operating system and Cisco Unified CallManager administration
  • Prevent toll fraud and harden the IP phone against attack
  • Configure Cisco Unified CallManager to support video
  • Monitor performance and configure alarms, traces, and CAR

This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

Category: IP Communications

Covers: Cisco Unified CallManager v4.1

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Product Details

  • ISBN-13: 9781587052613
  • Publisher: Cisco Press
  • Publication date: 11/14/2006
  • Series: Self-Study Guide Series
  • Edition description: REV
  • Edition number: 2
  • Pages: 912
  • Product dimensions: 7.58 (w) x 9.58 (h) x 2.24 (d)

Meet the Author

Jeremy D. Cioara, CCIE no. 11727, CCVP, MCSE, CNE, is the owner of AdTEC Networks and

works as a network consultant, instructor, and author. He has been working in network

technologies for more than a decade and has deployed networks worldwide. His current consulting

work focuses on network and voice over IP (VoIP) implementations. Jeremy has written many

books on Cisco network technology, but has a true passion for educating individuals both in the

classroom and through e-learning environments. Jeremy currently lives with his wife in Phoenix,


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Table of Contents



Part I: Cisco CallManager Fundamentals

Chapter 1 Introduction to Cisco Unified Communications and Cisco Unified CallManager

Chapter 2 Cisco Unified CallManager Clustering and Deployment Options

Chapter 3 Cisco Unified CallManager Installation and Upgrades

Part II: IPT Devices and Users

Chapter 4 Cisco IP Phones and Other User Devices

Chapter 5 Configuring Cisco Unified CallManager to Support IP Phones

Chapter 6 Cisco IP Telephony Users

Chapter 7 Cisco Bulk Administration Tool

Chapter 8 Cisco Catalyst Switches

Chapter 9 Configuring Cisco Gateways and Trunks

Chapter 10 Cisco Unified CallManager Route Plan Basics

Chapter 11 Cisco Unified CallManager Advanced Route Plans

Chapter 12 Configuring Hunt Groups and Call Coverage

Chapter 13 Implementing Telephony Call Restrictions and Control

Chapter 14 Implementing Multiple-Site Deployments

Part IV: VoIP Features

Chapter 15 Media Resources

Chapter 16 Configuring User Features, Part 1

Chapter 17 Configuring User Features, Part 2

Chapter 18 Configuring Cisco Unified CallManager Attendant Console

Chapter 19 Configuring Cisco IP Manager Assistant

Part V: IPT Security

Chapter 20 Securing the Windows Operating System

Chapter 21 Securing Cisco Unified CallManager Administration

Chapter 22 Preventing Toll Fraud

Chapter 23 Hardening the IP Phone

Chapter 24 Understanding Cryptographic Fundamentals

Chapter 25 Understanding the Public Key Infrastructure

Chapter 26 Understanding Cisco IP Telephony Authentication and Encryption Fundamentals

Chapter 27 Configuring Cisco IP Telephony Authentication and Encryption

Part VI: IP Video

Chapter 28 Introducing IP Video Telephony

Chapter 29 Configuring Cisco VT Advantage

Part VII: IPT Management

Chapter 30 Introducing Database Tools and Cisco Unified CallManager Serviceability

Chapter 31 Monitoring Performance

Chapter 32 Configuring Alarms and Traces

Chapter 33 Configuring CAR

Chapter 34 Using Additional Management and Monitoring Tools

Part VIII: Appendix

Appendix A Answers to Review Questions

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