Automotive Service Management: Operations Management / Edition 1

Automotive Service Management: Operations Management / Edition 1

by Mitch Schneider, Schneider
     
 

ISBN-10: 1401826652

ISBN-13: 9781401826659

Pub. Date: 05/05/2003

Publisher: Cengage Learning

All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehensive new series. The key topics for successfully managing an automotive service facility - personnel management, business management, and sales and marketing - are thoroughly examined, with each individual

Overview

All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehensive new series. The key topics for successfully managing an automotive service facility - personnel management, business management, and sales and marketing - are thoroughly examined, with each individual book offering proven solutions for effectively tackling challenges faced by today's professional automotive service managers. The result is a framework from which technicians can learn to make consistent, high quality, and productive automotive service a part of every day shop operations. The series creatively combines both education and training to illustrate the importance of achieving operational excellence every time there is an opportunity to provide automotive service. This series is also a superb resource for those interested in Auto Service Management as their career path.

Product Details

ISBN-13:
9781401826659
Publisher:
Cengage Learning
Publication date:
05/05/2003
Series:
Automotive Service Management Ser.
Edition description:
New Edition
Pages:
144
Product dimensions:
8.30(w) x 10.90(h) x 0.30(d)

Related Subjects

Table of Contents

Introduction; Chapter 1: Knowledge Management; Chapter 2: Historical Perspective; Chapter 3: Management In Time; Chapter 4: Benchmarking & Best Practices; Chapter 5: Managing Internal Operations ; Chapter 6: Managing Compensation; Chapter 7: Managing External Operations; Chapter 8: Physical Operations; Chapter 9: Insurance & Operations Management ;Conclusion; More to Come; References & Resources

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