Automotive Service Management: Operational Excellence / Edition 1

Automotive Service Management: Operational Excellence / Edition 1

by Mitch Schneider
     
 

ISBN-10: 1401826598

ISBN-13: 9781401826598

Pub. Date: 01/13/2003

Publisher: Cengage Learning


Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the "Tech Tips" segment on the…  See more details below

Overview


Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the "Tech Tips" segment on the popular "Truckin' USA" television show, each book contains proven solutions for effectively tackling challenges faced by today's professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.

Product Details

ISBN-13:
9781401826598
Publisher:
Cengage Learning
Publication date:
01/13/2003
Edition description:
New Edition
Pages:
140
Product dimensions:
8.30(w) x 10.70(h) x 0.30(d)

Table of Contents


Preface. Introduction. Chapter 1: The Lay of the Land. Chapter 2: Where Do We Start? Chapter 3: The Automotive Service Industry Wheel . Chapter 4: Service Management Spokes. Chapter 5: Parts Management Spokes. Chapter 6: Office Management Spokes. Chapter 7: Keeping the Rubber On The Road. Conclusion. Appendix A: Key Performance Indicators.

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