"This book is well written and easily read. It is divided into three main parts. The first part deals in general terms with the areas in which errors tend to occur. The importance of good communication, both written and oral, is repeatedly stressed. The contribution of poor management and of system errors in the creation of problems is not overlooked. The section on legal aspects of errors, including discussion of negligence, consent and confidentiality is concise and clear.
The second part consists of thirty-six case studies. These are interesting and thought provoking, with questions for the reader at significant points in the progress of each case. An expert opinion, legal comment and key learning points are given at the conclusion of each case.
Part 3 gives information and advice on responding to complaints, managing mishaps and navigating the hazards of police, court and GMC involvement. Again it is concise and helpful.
After sections 1 and 3, and after every case study in section 2, references and suggestions for further reading are given.
I would strongly recommend this book to all paediatricians, at all levels. It is well structured, easy to read and informative. I would also like to see medical and non-medical managers reading it, as it puts into perspective the role of system failures that so often contribute significantly to clinical errors. I think that general practitioners would also find it well worth reading." (Hilary Haines, F.R.C.P.C.H., F.F.P.H.)
“I think in Medicine it is always best to learn from others’ mistakes rather than waiting until you make your own. In addition, knowing what you can expect if a complaint is made goes some way to emphasising the importance of avoiding errors in the first place. Should a complaint be made, forewarned is forearmed.” (ST1 in Paediatrics)
“The format of presenting “real life” cases with expert clinical and legal commentary is both entertaining and highly informative.” (Consultant Paediatrician)