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From the Publisher
“...the book is more than just an anthology of conventional tips about listening, winwin solutions and attitude adjustments; it is a strategy for getting your team to perform. The book’s user-friendly format also makes it stand above other customer service reference books…Evenson peppers the book with quotes from actors to inspire performance, but it’s her plan that will really get you and your team to perform. Four Stars -- Instant Classic” -- New Jersey CPA Magazine
"...her plan will really get you and your team to perform. Four Stars -- Instant Classic"
-- New Jersey CPA Magazine
"Packed to the brim with quick tips, tools, and advice for problem-solving…offers instant answers on important topics." – CRM magazine