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B2B and Beyond: New Business Models Built on Trust

Overview

In a rapidly moving Network Economy, you need new models and strategies to succeed. As competition gives way to "co-opetition"; as business entities find themselves each other's customers, suppliers, allies, and competitors simultaneously; and as Internet price-bots send your B-school pricing strategies the way of the typewriter, how do you win in e-business? Quality, Service, and Trust are emerging as the most powerful new enablers for successful branding, sustained differentiation, and customer loyalty, both at...
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Overview

In a rapidly moving Network Economy, you need new models and strategies to succeed. As competition gives way to "co-opetition"; as business entities find themselves each other's customers, suppliers, allies, and competitors simultaneously; and as Internet price-bots send your B-school pricing strategies the way of the typewriter, how do you win in e-business? Quality, Service, and Trust are emerging as the most powerful new enablers for successful branding, sustained differentiation, and customer loyalty, both at the consumer and the business level. Clearly and concisely, B2B and Beyond: New Business Models Built on Trust explains just how to build an "e-Trust" business that flourishes on quality, service, and trust, and leverages new and existing technologies to interact, transact, and collaborate with members of your organization's entire value chain. Arming you with a thorough understanding of security, controls, business processes, technology functions, and the development of collaborative trusting relationships, this visionary guide leads you to an e-Trust strategy that works in the Network Economy.

"B2B and Beyond challenges business and technology executives to embrace e-Business as critical to the survival and growth of their enterprises-and provides cogent assurance that they can do so without relinquishing security and control. DeMaio builds a compelling case for a new model of electronic trust (e-Trust), based on acceptance of mutual dependence and implementation of processes and technologies to manage the risks inherent in dissolving enterprise boundaries. Grounded in DeMaio's years of experience as a business and information security practitioner and consultant, and laced with analogies, fables, and real-world examples from a range of industries, B2B and Beyond provides a philosophical framework, high-level technical background, and practical implementation guidance."-Claire Hoyum, Assistant Vice President of Information Security St. Paul Companies, Inc.

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Editorial Reviews

From the Publisher
"After all, it deals with complex new business models and Internet communications. But the author helps this strong medicine go down by serving up a few spoonfuls of sugar in the form of clever fables, funny one-liners, and this reviewer's personal favorite: a laminated card that contains all of the books acronyms and catch-phrases." (Business Finance, Jan 02)
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Product Details

  • ISBN-13: 9780471054665
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 9/1/2001
  • Series: Wiley Security Series
  • Edition number: 1
  • Pages: 400
  • Product dimensions: 6.20 (w) x 9.20 (h) x 1.30 (d)

Meet the Author

HARRY B. DeMAIO, CISSP, is a Director in Deloitte & Touche's Enterprise Risk Services Practice and former president of Deloitte & Touche Security Services LLC, a wholly owned subsidiary of Deloitte & Touche. Before joining Deloitte & Touche, he was corporate director of data security programs for IBM. He is a frequent guest speaker at conferences (AICPA, IIA, ISACA), former adjunct professor of information systems at Pace University, former chairman of the Miami University Business Advisory Council, and a former member of the Transborder Data Flow Policy Committee for the U.S. State Department. He is the author of Information Protection and Other Unnatural Acts: Every Manager's Guide to Keeping Vital Computer Data Safe and Sound.
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Table of Contents

Acknowledgments.

Preface.

PART I: GETTING COMFORTABLE WITH B2B AND e-TRUST.

1. "Of Course, I Trust You!"

2. Scoping Out the Topic.

3. The e-World: To B2B and Beyond.

4. The Fable (Part 1).

5. The Fable (Part 2) and Wrapping Up Part I.

PART II: A CLOSER VIEW.

6. More on e-Trust.

7. Focusing on Specific e-Trust Objectives.

8. Industry e-Trust Characteristics.

9. e-Trust and ERP.

10. A Little More on the "Sides," Please.

11. Meet the Players: Powerhouses, Participants, ISPs, ASPs, CPs, CSPs, Portals, Hardware and Software Providers.

12. External Forces Affecting e-Trust.

PART III: MAKING e-TRUST HAPPEN.

13. An Overview of Key B2B Technologies.

14. Secure e-Business Architecture and Design.

15. Identity Management.

16. Data Quality and Data Classification.

17. The Changing World of Networked Systems.

18. Encryption, PKI, and Digital Signatures.

19. Process and Technology Standards.

20. Organizing for e-Trust.

21. e-Business Assurance.

22. On with the Game.

Glossary.

Index.

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