Backstage in a Bureaucracy : Politics and Public Service

Overview

Backstage in a Bureaucracy provides a first-hand day-to-day look at running a large bureaucracy. Susan Chandler candidly shares her experiences while serving as director of the Hawai'i State Department of Human Services for eight years, while Dick Pratt, a public administration professor and advisor to numerous public and private organizations here and abroad, offers his thoughts on what these experiences tell us about the inner workings of government agencies. Their stories-some sad, some funny, but all ...

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Overview

Backstage in a Bureaucracy provides a first-hand day-to-day look at running a large bureaucracy. Susan Chandler candidly shares her experiences while serving as director of the Hawai'i State Department of Human Services for eight years, while Dick Pratt, a public administration professor and advisor to numerous public and private organizations here and abroad, offers his thoughts on what these experiences tell us about the inner workings of government agencies. Their stories-some sad, some funny, but all educational-reveal the challenges and rewards of public service.

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Product Details

  • ISBN-13: 9780824835019
  • Publisher: University of Hawaii Press, The
  • Publication date: 2/28/2011
  • Pages: 123
  • Product dimensions: 5.40 (w) x 8.40 (h) x 0.50 (d)

Table of Contents

Acknowledgments vii

List of Abbreviations ix

Chapter 1 Introduction 1

Chapter 2 What Kind of Person Should Be in These Jobs? 9

Chapter 3 Organizational Setting 11

Chapter 4 In the Beginning 13

Chapter 5 Getting to Know the Agency and Its Culture; or, Can Anyone Tell Me What's Going On? 25

Chapter 6 If Only the Boss Really Had Power; or, It's Not So Lonely at the Top 35

Chapter 7 Finding the Right Help; or, With a Little Help from My Friends 37

Chapter 8 Speaking in Different Tongues; or, When Cultures Meet 42

Chapter 9 The DHS Storybook; or, Hunting and Gathering 48

Chapter 10 Meeting the Legislature; or, Honoring the Honorables 52

Chapter 11 Community Advocates; or, It Is So Much Easier to Advocate Than Administrate 62

Chapter 12 The Governor; or, the Guy Who Holds the Purse Strings 66

Chapter 13 The Cabinet; or, When Collaboration Seems Like…Getting Clobbered 70

Chapter 14 The Auditor; or, Uh-oh, Here She Comes Again! 78

Chapter 15 The Press; or, The Unkindest Cut of All 81

Chapter 16 The Federal Presence; or, Will This Be Good for Us? 84

Chapter 17 Innovation and Change: Can Anyone Do This? 87

Chapter 18 Procuring Services; or, Hey, Didn't We Contract That Out? 97

Chapter 19 Lessons Learned 105

Chapter 20 Final Thoughts 111

References 119

Index 121

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