Bad Apples: How to Manage Difficult Employees, Encourage Good Ones to Stay, and Boost Productivity

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More About This Book

Overview

The truth is, some people just don't cut it. But as a manager it's your job to keep the team productive-so what can you do?

From figuring out what is a real deal-breaker and what laws allow you to fire someone to making the best of a team despite one or two bad players, Bad Apples is your guide to neutralizing the working atmosphere.

With this simple and straightforward guide, you will learn how to tackle different types of bad employees and their behaviors, like how to:

Calm Down A Combatant

Motivative A Waster

Silence A Gossip

De-Arm A Backstabber

Convince A Passive-Aggressive To Open Up

Teach A Narcissist The Important Of The Team

Complete with situational advice and case studies taken straight from the trenches, this book is essential reading if you're looking to ensure a pleasant, productive-and fruitful-work environment.

Product Details

  • ISBN-13: 9781605500041
  • Publisher: Adams Media Corporation
  • Publication date: 6/18/2009
  • Pages: 256
  • Sales rank: 148,709
  • Product dimensions: 5.50 (w) x 8.40 (h) x 1.00 (d)

Meet the Author

Terrence Sember (Clarence, NY) is Vice President of Internet and Technology Services for Chakra Communications (www.ChakraCentral.com). He is coauthor of The Essential Supervisor's Handbook. He is a member of InfoTech Niagara and the Buffalo Niagara Partnership, made up of 2,500 member businesses with a quarter of a million employees. He is a member of the American Management Association, a worldwide organization with more than 700,000 members.

Brette Sember (Clarence, NY) is a former attorney and author of more than thirty titles, including The Essential Supervisor's Handbook and Project Management Strategy. Her freelance work has appeared in more than 150 publications, including Home Business Journal and the New York Law Journal, as well as many national women's, parenting, and pregnancy magazines. Her website is www.BretteSember.com.

Table of Contents

Foreword xi

Introduction xiii

Part 1 About Bad Apples 1

Chapter 1 What is a Bad Apple? 3

Chapter 2 Types of Bad Apples 19

Chapter 3 Bad Apples You Inherit 41

Chapter 4 Bad Apples Outside of Your Control 55

Part 2 Problem-Solving Techniques 71

Chapter 5 Motivating Bad Apples to Become Good 73

Chapter 6 Maintaining Good Apples 91

Chapter 7 Dealing with Personality Conflicts 115

Chapter 8 Cultivating Conflict Resolution Skills 133

Chapter 9 Disciplining Bad Apples 149

Chapter 10 Ditching Bad Apples 159

Chapter 11 Considering Legal Ramifications 175

Part 3 Fend Off Future Bad Apples 187

Chapter 12 Create a Positive Work Environment 189

Chapter 13 Avoid Hiring Bad Apples 207

Conclusion Balancing the Apple Cart 225

Index 235

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