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Balanced Scorecard Evolution: A Dynamic Approach to Strategy Execution [NOOK Book]


A Dynamic Approach to Strategy Execution

“Paul brings the most comprehensive yet easily understandable approach to this important management topic. Our business unit needed to quickly bring together a cross-functional team, map out our strategy, and communicate it effectively to the broader team. Paul’s practical insights and commonsense methodology made this possible.”

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Balanced Scorecard Evolution: A Dynamic Approach to Strategy Execution

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A Dynamic Approach to Strategy Execution

“Paul brings the most comprehensive yet easily understandable approach to this important management topic. Our business unit needed to quickly bring together a cross-functional team, map out our strategy, and communicate it effectively to the broader team. Paul’s practical insights and commonsense methodology made this possible.”
—Jim Doyle, President, Panasonic Enterprise Solutions Company

“In the preface of Balanced Scorecard Evolution, Paul Niven asks two important questions: ‘Why does the world need another Balanced Scorecard book?’ and ‘How is this one different?’ Paul answers both convincingly, but based on my reading of the book I have formed my own opinion. (1) The world needs another Balanced Scorecard book because both the Balanced Scorecard and the world have changed and we, executives and managers, must ensure we have the most relevant and up-to-date information to make informed strategic decisions. This book provides that knowledge and more. (2) This book is different because very few writers on business management, worldwide, can tell this story in as compelling a fashion as Paul Niven.”
—Odilon Santos Neto, CEO, Odilon Santos Group

“In his new book, Paul Niven provides both beginner and experienced Balanced Scorecard practitioners alike with the latest practical tips and tools, all enveloped in his unique gift for storytelling. This must-read guide provides a clear roadmap to ensure you realize the tremendous value a Balanced Scorecard implementation can deliver.”
—Dennis Barnhart, Chief Strategy and Integration Officer, Teranet Inc.

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Product Details

  • ISBN-13: 9781118939000
  • Publisher: Wiley
  • Publication date: 7/17/2014
  • Series: Wiley Corporate F&A
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 368
  • Sales rank: 975,862
  • File size: 5 MB

Meet the Author

PAUL R. NIVEN is a management consultant, author, and noted speaker on the subjects of Balanced Scorecard, strategy, and strategy execution. He has developed successful Balanced Scorecard systems as both a practitioner and consultant for Fortune 500 companies, public sector agencies, and nonprofits. Paul’s previous books include Roadmaps and Revelations, Balanced Scorecard Step-by-Step (now translated into over 15 languages), Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, and Balanced Scorecard Diagnostics. Visit Paul on the web at

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Table of Contents



Chapter One: What Exactly Is a Balanced Scorecard?

Origins, and a Brief History, of the Balanced Scorecard

Balanced Scorecard Perspectives

What Is a Balanced Scorecard?

Telling the Story of Your Strategy through Cause and Effect

Key Balanced Scorecard Questions and Answers


Chapter Two: Just Like the Boy Scouts: Be Prepared

First Things First: Why Are You Developing a Balanced Scorecard?

Answering the Question: Why Balanced Scorecard and Why Now?

Possible reasons for launching a Balanced Scorecard

Send yourself a postcard from the future

Start with a provocative action

Overcoming skepticism

Benefits of a guiding rationale

Where Do We Build the Balanced Scorecard?

Criteria for Choosing an Appropriate Organizational Unit

Executive Sponsorship: A Critical Element of Any Balanced Scorecard Program

Your Balanced Scorecard Team

Managing the Balanced Scorecard on an Ongoing Basis: The "Office of Strategy Management"

Functions of the Office of Strategy Management

Your Balanced Scorecard Development Plan

Be fast, but be thoughtful in your approach

Developing a Communication Plan to Support Your Balanced Scorecard Initiative

Final Assessments to Make Before You Begin Building a Balanced Scorecard


Chapter Three: Balanced Scorecard Building Blocks: Mission, Vision, and Strategy




Appendix 3A: An Introduction to the Roadmap Strategy Process

Roadmap Strategy

Four Fundamental Questions You Must Answer When Creating a Strategy

The Four Lenses

A Strategy to Create True Alignment from Top to Bottom


Chapter Four: Conduct Effective and Engaging Workshops

Before the Workshop

During the Workshop

The Role of Executives in Workshops


Chapter Five: Building Powerful Strategy Maps that Tell Your Strategic Story

What Is a Strategy Map?

Why You Need a Strategy Map

The Spectrum of Strategic Plans

Developing Strategy Map Objectives

Developing Objectives for Each of the Four Perspectives

Using Strategic Themes in the Development of a Strategy Map

Developing a Shared Understanding with Objective Statements

How Many Objectives on a Strategy Map?


Chapter Six: Create a Balanced Scorecard of Robust Measures, Meaningful Targets, and Strategic Initiatives

What Are Performance Measures?

Creating Better Performance Measures

Attributes of Effective Performance Measures

Measures for Each of the Four Perspectives

Recording Your Measures: Creating a Performance Measure Data Dictionary

Targets: The Goals That Bring Measures to Life

Strategic Initiatives: Projects That Drive Breakthrough Performance


Chapter Seven: Hold Strategy Execution Meetings So Good, People Will Actually Want to Attend

From Theory to Practice

Before the Meeting

In the Meeting

After the Meeting

Reporting Results with Balanced Scorecard Software

Criteria for Selecting Software


Chapter Eight: Cascading the Balanced Scorecard to Generate Alignment from Top to Bottom

What Is Cascading?

The Search for Meaning

The Cascading Process


Chapter Nine: Integrating Change Management Techniques to Drive Balanced Scorecard Success

Preparing for Scorecard Success

When Building the Balanced Scorecard

Using the Balanced Scorecard

Balanced Scorecard Implementation Checklists


About the Author



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