Balanced Scorecard / Edition 2

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"The Balanced Scorecard is highly effective for nonprofit organizations. Paul Niven translates the concepts of the BSC into a toolkit and approaches that are ideally suited to the nonprofit environment. Further, he presents these ideas in a format that is easy to understand and communicate with staff at all levels." —Sherry Keramidas, PhD, CAE, Executive Director, Regulatory Affairs Professionals Society

"If you want to implement an organizational performance management initiative using the Balanced Scorecard, don't even think about doing so without this guidebook of guidebooks, written by an experienced 'sherpa,' Paul Niven. This practical manual, with its 'tell-it-like-it-is' approach is an essential survival book for any trek to the headwaters of organizational improvement. Paul's voice is tested and true. Your journey towards excellence requires this kind of compass." —Benjamin K. Homan, President and Chief Executive Officer, Food for the Hungry, Inc.

"As a master of the Balanced Scorecard, Paul offers solutions and forward-thinking strategies on organizational management and performance measurement. This is a must-read for any organization interested in achieving breakthrough results." —Merl Waschler, President, Valley of the Sun United Way

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Product Details

  • ISBN-13: 9780470180020
  • Publisher: Wiley
  • Publication date: 4/11/2008
  • Edition description: New Edition
  • Edition number: 2
  • Pages: 384
  • Sales rank: 526,841
  • Product dimensions: 6.30 (w) x 9.13 (h) x 1.24 (d)

Meet the Author

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of performance management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public-sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at

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Table of Contents

Chapter 1. Introduction to the Balanced Scorecard.

Chapter 2. Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.

Chapter 3. Before You Begin.

Chapter 4. Training and Communication Planning for Balanced Scorecard Success.

Chapter 5. Mission, Values, and Vision.

Chapter 6. Strategy: The Core of Every Balanced Scorecard.

Chapter 7. Strategy Maps.

Chapter 8. Performance Measures, Targets, and Initiatives.

Chapter 9. Creating Alignment by Cascading the Balanced Scorecard.

Chapter 10. Linking Resource Allocation to the Balanced Scorecard.

Chapter 11. Reporting Results.

Chapter 12. The City of Charlotte: A Balanced Scorecard Success Story.

Chapter 13. Sustaining Balanced Scorecard Success.

Appendix. The Importance of Terminology and a Balanced Scorecard Glossary.


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Customer Reviews

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Sort by: Showing all of 2 Customer Reviews
  • Posted December 15, 2009

    more from this reviewer

    Gaining the benefits of the balanced scorecard for your agency

    Government and nonprofit agencies are not always familiar with common business management tools. For such organizations, Paul R. Niven defines the Balanced Scorecard and provides a guide on how to adapt and implement it, demonstrating how agency managers can identify and set up the measurements they need. His language is clear and instructive, and he includes illustrations and a summary at the end of each chapter. Nothing in this book is earth-shattering, but it is a solid, useful guide. getAbstract recommends it to public-sector managers who want to professionalize their operations.

    To learn more about this book, check out the following Web page:

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  • Anonymous

    Posted December 12, 2012

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