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Balanced Scorecard / Edition 2

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"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations." —from Chapter Two

The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward those goals. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources such as innovation, customer relationships, and intellectual capital into real value.

Significantly updated and enhanced to reflect the latest theory and practice of performance management for the nonprofit and public sectors, this results-focused and practical book:

  • Provides a "get-started" questionnaire for readers to assess their agency's readiness and get them started on implementation
  • Includes all-new cases based on the author's experience implementing the Balanced Scorecard in the public and nonprofit sectors
  • Offers completely revamped coverage of Strategy Maps with new sections on how to facilitate a Strategy Map session
  • Introduces the Office of Strategy Management (OSM), a new and vitally important function that seamlessly integrates the worlds of strategy formation and execution
  • Spans the entire spectrum of a Balanced Scorecard implementation
  • Explains how to alter the "geography" of the Balanced Scorecard to fit public and nonprofit agencies

Public and nonprofit organizations are not immune to the tempest of change swirling about our modern world. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve strategic and fiscal effectiveness—and better meet the needs of your stakeholders and board members.

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Product Details

  • ISBN-13: 9780470180020
  • Publisher: Wiley
  • Publication date: 4/11/2008
  • Edition description: New Edition
  • Edition number: 2
  • Pages: 384
  • Sales rank: 555,268
  • Product dimensions: 6.30 (w) x 9.13 (h) x 1.24 (d)

Meet the Author

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of performance management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public-sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at

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Table of Contents

Chapter 1. Introduction to the Balanced Scorecard.

Chapter 2. Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.

Chapter 3. Before You Begin.

Chapter 4. Training and Communication Planning for Balanced Scorecard Success.

Chapter 5. Mission, Values, and Vision.

Chapter 6. Strategy: The Core of Every Balanced Scorecard.

Chapter 7. Strategy Maps.

Chapter 8. Performance Measures, Targets, and Initiatives.

Chapter 9. Creating Alignment by Cascading the Balanced Scorecard.

Chapter 10. Linking Resource Allocation to the Balanced Scorecard.

Chapter 11. Reporting Results.

Chapter 12. The City of Charlotte: A Balanced Scorecard Success Story.

Chapter 13. Sustaining Balanced Scorecard Success.

Appendix. The Importance of Terminology and a Balanced Scorecard Glossary.


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Customer Reviews

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Sort by: Showing all of 2 Customer Reviews
  • Posted December 15, 2009

    more from this reviewer

    Gaining the benefits of the balanced scorecard for your agency

    Government and nonprofit agencies are not always familiar with common business management tools. For such organizations, Paul R. Niven defines the Balanced Scorecard and provides a guide on how to adapt and implement it, demonstrating how agency managers can identify and set up the measurements they need. His language is clear and instructive, and he includes illustrations and a summary at the end of each chapter. Nothing in this book is earth-shattering, but it is a solid, useful guide. getAbstract recommends it to public-sector managers who want to professionalize their operations.

    To learn more about this book, check out the following Web page:

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  • Anonymous

    Posted December 12, 2012

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