Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

Overview

Hands-on guidelines for using the Balanced Scorecard within mission-driven organizations

Today’s insistence on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes to consistently progress toward those goals.

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Overview

Hands-on guidelines for using the Balanced Scorecard within mission-driven organizations

Today’s insistence on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes to consistently progress toward those goals.

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies identifies the opportunities–and helps eliminate the obstacles–of bringing the popular and proven Balanced Scorecard approach to public and nonprofit organizations.

This results-focused and practical book provides you with:

  • Fundamentals of the Balanced Scorecard concept
  • Advice on how to alter the "geography" of the balanced scorecard to fit public and nonprofit agencies
  • Techniques for developing strategy maps and Balanced Scorecards throughout your organization
  • Tools and templates to link the Balanced Scorecard with key management processes

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve operational and fiscal effectiveness–and better meet the needs of your stakeholders.

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Product Details

  • ISBN-13: 9780471423287
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 9/28/2003
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 320
  • Product dimensions: 6.25 (w) x 9.35 (h) x 1.00 (d)

Meet the Author

PAUL R. NIVEN is a management consultant and noted speaker on the subject of the Balanced Scorecard. He is the author of the acclaimed Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. Additionally, his work on Performance Management has been published in many professional publications. Mr. Niven has developed Balanced Scorecard systems for large and small clients in a wide variety of organizations, including the public sector, nonprofits, and the Fortune 1000. He may be reached at (760) 918-5990.
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Table of Contents

Preface.

Acknowledgments.

PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD.

Chapter 1: Introduction to the Balanced Scorecard.

Chapter 2: Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.

PART TWO: POURING THE FOUNDATION FOR BALANCED SCORECARD SUCCESS.

Chapter 3: Before You Begin.

Chapter 4: Training and Communication Planning for Balanced Scorecard Success.

Chapter 5: Mission, Values, and Vision.

Chapter 6: Strategy: The Core of Every Balanced Scorecard.

Chapter 7: A Balanced Scorecard within Your Performance Management Framework.

PART THREE: DEVELOPING YOUR BALANCED SCORECARD.

Chapter 8: Developing Performance Objectives on a Strategy Map.

Chapter 9: Performance Measures, Targets, and Initiatives.

PART FOUR: MAXIMIZING THE EFFECTIVENESS OF THE BALANCED SCORECARD.

Chapter 10: Creating Alignment by Cascading the Balanced Scorecard.

Chapter 11: Linking Resource Allocation to the Balanced Scorecard.

Chapter 12: Reporting Results.

Chapter 13: The City of Charlotte: A Balanced Scorecard Success Story.

Chapter 14: Sustaining Balanced Scorecard Success.

Glossary of Key Balanced Scorecard and Performance Management Terms.

Index.

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