Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results / Edition 2

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Organizations worldwide have employed the Balanced Scorecard andyielded swift benefits—including increased financial returns,greater employee alignment with overall goals, improvedcollaboration, and an unrelenting focus on strategy, to name just afew—from this revolutionary methodology. Balanced ScorecardStep-by-Step, Second Edition enables your organization to reapthese rewards with a strategy-focused plan including steps on:determining your guiding rationale for using the scorecard; testingyour mission; building a strategy map; developing measures andtargets; placing the scorecard at the center of your managementsystem; and sustaining your success.

Updated and enhanced with the latest Balanced Scorecard topics,this influential book empowers your organization to turn strategyinto performance at every organizational level and translate yourintangible resources, such as innovation, customer relationships,and intellectual capital, into real value. The Second Edition ofBalanced Scorecard Step-by-Step includes updated case studies aswell as new and expanded coverage on:

  • Strategy maps, the powerful communication tools that convey tothe entire workforce (and beyond) what is most critical inexecuting the organization's strategy
  • The linkage between the Balanced Scorecard and corporategovernance
  • The critical importance of "strategy-centered" managementmeetings
  • The emerging trend of the Office of Strategy Management
  • The latest trends in Balanced Scorecard implementationmethodology
  • Post-implementation guidance

Sharing his extensive experience in developing BalancedScorecards for Fortune 500, public sector, and not-for-profitorganizations, Paul Niven takes you through the complete BalancedScorecard journey—from creating powerful new performancemeasures that drive the execution of your strategy, to the toolsnecessary to make the Scorecard the cornerstone of your managementprocesses. Whether you are a CEO, CFO, CIO, a vice president, adivision or department manager, or a business consultant, BalancedScorecard Step-by-Step, Second Edition allows you to efficientlyexecute your organization's strategy and successfully compete intoday's business environment.

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Editorial Reviews

From the Publisher
"Paul Niven's latest book Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results was written to fill the considerable void that exists between Balanced Scorecard theory and application" (, March 2002)
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Product Details

  • ISBN-13: 9780471780496
  • Publisher: Wiley
  • Publication date: 9/1/2006
  • Edition description: REV
  • Edition number: 2
  • Pages: 336
  • Sales rank: 898,728
  • Product dimensions: 6.30 (w) x 9.17 (h) x 1.16 (d)

Meet the Author

PAUL R. NIVEN is a management consultant and noted speakeron the subjects of Performance Management and the BalancedScorecard. As both a practitioner and consultant, he has developedsuccessful Performance Management systems for organizations largeand small around the globe. His clients include Fortune 500companies, public sector agencies from all levels, and nonprofitorganizations. He may be reached through his Web site

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Table of Contents



Chapter 1. Performance Measurement and the Need for a balancedScorecard.

Chapter 2. Getting Started.

Chapter 3. Mission, Values, Vision, and Strategy.

Chapter 4. Strategy Maps.

Chapter 5. Creating Performance Measures.

Chapter 6. Setting Targets and Prioritizing Initiatives.

Chapter 7. Cascading the Balanced Scorecard to BuildOrganizational Alignment.

Chapter 8. Using the Balanced Scorecard to StrategicallyAllocate resources.

Chapter 9. Additional Balanced Scorecard linkages: Compensationand Corporate Governance.

Chapter 10. Reporting Balanced Scorecard Results.

Chapter 11. Maintaining the Balanced Scorecard.

Chapter 12. Concluding Thoughts on Balanced ScorecardSuccess.


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