Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results / Edition 2

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The information age is upon us. This new era of globalization, unprecedented customer knowledge, and instant communication has significant implications for the measurement systems modern organizations use to track their course. Financial numbers alone can no longer tell the complete story of what is necessary to transform powerful intangible assets such as innovation and human capital into real value. The Balanced Scorecard has emerged as the preeminent tool in helping thousands of organizations translate strategy, align employee action, and harness the power of today's value-creating intellectual assets. Hailed as one of the seventy-five most influential business ideas of the twentieth century, the Balanced Scorecard is a proven methodology for organizational success as evidenced by its extensive and successful use around the globe. This remarkable tool provides the crucial link in turning strategy into action at every level of the organization and translates all-important intangible assets such as intellectual capital, customer relationships, and innovation into real value.

The profoundly simple, yet disciplined approach of the Balanced Scorecard allows an organization to execute its strategy and balance the historical accuracy and integrity of financial numbers with the drivers of future success by developing performance measures in four interrelated perspectives: financial, customer, internal processes, and employee learning and growth. Used as a strategic management system, the Balanced Scorecard provides real-time learning about an organization's strategy and what is necessary to successfully compete in today's business environment. Balanced Scorecard Step-by-Step presents detailed, real-world advice on how any organization -- regardless of size or structure -- can develop a winning performance management system. This practical and comprehensive resource guides the reader through the complete Balanced Scorecard journey, from creating powerful new performance measures that drive the execution of your strategy to the tools necessary to make the Scorecard the cornerstone of your management processes.

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Editorial Reviews

From the Publisher
"Paul Niven's latest book Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results was written to fill the considerable void that exists between Balanced Scorecard theory and application" (, March 2002)
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Product Details

  • ISBN-13: 9780471780496
  • Publisher: Wiley
  • Publication date: 9/1/2006
  • Edition description: REV
  • Edition number: 2
  • Pages: 336
  • Sales rank: 826,104
  • Product dimensions: 6.30 (w) x 9.17 (h) x 1.16 (d)

Meet the Author

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for large and small clients in a wide variety of organizations, including Fortune 1000 companies, public sector, and not-for-profit. He can be reached at (760) 918-5990.
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Table of Contents

Foreword vii
Acknowledgments ix
Preface xi
Part 1 Introduction to Performance Measurement and the Balanced Scorecard 1
Chapter 1 Performance Measurement and the Need for a Balanced Scorecard 3
Chapter 2 Balanced Scorecard as an Enduring Management Tool 25
Part 2 Step-by-Step Development of the Balanced Scorecard 37
Chapter 3 Getting Started 39
Chapter 4 Mission, Values, Vision, and Strategy 71
Chapter 5 Developing Performance Objectives and Measures 97
Chapter 6 Finalizing Measures and Developing Cause and Effect Linkages 145
Chapter 7 Setting Targets and Prioritizing Initiatives 179
Part 3 Embedding the Balanced Scorecard in the Organization's Management System 199
Chapter 8 Cascading the Balanced Scorecard to Build Organizational Alignment 201
Chapter 9 Using the Balanced Scorecard to Strategically Allocate Resources 223
Chapter 10 Linking Rewards to Performance: The Balanced Scorecard and Compensation 241
Part 4 Sustaining Balanced Scorecard Success 255
Chapter 11 Reporting Balanced Scorecard Results 257
Chapter 12 Maintaining the Balanced Scorecard 277
Part 5 Balanced Scorecards in the Public and Not-for-Profit Sectors and Concluding Thoughts on Scorecard Success 291
Chapter 13 Balanced Scorecards in the Public and Not-for-Profit Sectors 293
Chapter 14 Concluding Thoughts on Balanced Scorecard Success 315
Index 327
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