Baldrige Award Winning Quality 11th Ed.: How to Intrepret The Baldrige Criteria for Performance Excellence

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For the eleventh consecutive year, Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. Updated annually, this book provides you with the best understanding of these exhaustive criteria. Written by one of the best-known authorities on Baldrige, it is the most recognized reference in the field. This is the only book on the Baldrige criteria to detail, in simple and straightforword language, every category, examination ...

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Overview

For the eleventh consecutive year, Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. Updated annually, this book provides you with the best understanding of these exhaustive criteria. Written by one of the best-known authorities on Baldrige, it is the most recognized reference in the field. This is the only book on the Baldrige criteria to detail, in simple and straightforword language, every category, examination item, and area to address.

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What People Are Saying

Roy L. Sanford
I highly recommend Baldrige Award Winning Quality as a valuable reference aid and handbook for anyone who intends to understand the Malcolm Baldrige National Quality Award criteria and move an organization ahead to achieve world-class performance. -- Vice President, Quality Management, Baxter Healthcare Corporation
Steve L. Keleman
This book contains valuable information for companies traveling the Baldrige Award journey. It is essential for companies who want greater clarity about how to achieve and retain a competitive position. -- Total Quality Specialist, Cedars Sinai Hospital
Martin E. Smith
No other book has influenced our quality practices as much as Mark Graham Brown's book. -- Staff Director, Quality Services, Nynex Corporation
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Product Details

  • ISBN-13: 9781563272547
  • Publisher: Taylor & Francis
  • Publication date: 1/28/2001
  • Edition description: Older Edition
  • Edition number: 11
  • Pages: 400
  • Product dimensions: 8.58 (w) x 10.82 (h) x 1.08 (d)

Table of Contents

Introduction
Ch. 1 Understanding the Malcolm Baldrige national quality award 1
Ch. 2 Preparing an application for the Baldrige award 13
Ch. 3 Key themes and relationships among the criteria 41
Ch. 4 Understanding the Baldrige award scoring scale 61
Ch. 5 Interpreting the criteria for the organizational profile 89
Ch. 6 Interpreting the criteria for leadership (1) 101
Ch. 7 Interpreting the criteria for strategic planning (2) 125
Ch. 8 Interpreting the criteria for customer and market focus (3) 149
Ch. 9 Interpreting the criteria for measurement, analysis, and knowledge management (4) 177
Ch. 10 Interpreting the criteria for human resource focus (5) 203
Ch. 11 Interpreting the criteria for process management (6) 243
Ch. 12 Interpreting the criteria for business results (7) 267
Ch. 13 Preparing for a site visit 295
Ch. 14 Using a Baldrige assessment as a strategic planning tool 313
Further readings 324
App. A State awards based on the Baldrige criteria 326
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