Baldrige Award Winning Quality : How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality) / Edition 16

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Now in its 16th edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items.

Significant changes in the 2007 award include a stronger emphasis on—

· Leadership, which now includes a focus on performance measures and their use by senior leaders;

· Measurement, Analysis, and Knowledge,with a focus on needs for management of information and information technology

· Workforce Focus, redesigned around workforce engagement and the workforce environment

· Customer and Market Focus, with a focus on the voice of the customer

· Process Management, redesigned around work systems, core competencies, and work processes Strategic Planning, with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives

· Results, aligned with the above categories to ensure the measurement of important and appropriate results

This definitive reference for helping companies achieve world-class results is the only book on the Baldrige Criteria to detail, in simple and straightforward language, every category, examination item, and required area.

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Product Details

Table of Contents

Introduction Chapter 1- Understanding the Malcolm Baldrige National Quality Award Chapter 2- Preparing an application for the Baldrige Award Chapter 3- Key themes and relationships Among the criteria Chapter 4- Understanding the Baldrige Award Scoring Scale Chapter 5- Interpreting the Criteria for the Organizational Profile Chapter 6- Interpreting the Criteria for Leadership (1)
Chapter 7- Interpreting the Criteria for Strategic Planning (2)
Chapter 8- Interpreting the Criteria for Customer and Market Focus (3)
Chapter 9- Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)
Chapter 10-Interpreting the Criteria for Human Resource Focus (5)
Chapter 11- Interpreting the Criteria for Process Management (6.0)
Chapter 12- Interpreting the Criteria for Business Results (7.0)
Chapter 13- Preparing for a Site Visit Chapter 14- Using a Baldrige Assessment as a Strategic Planning tool Further Readings Appendix A: State Awards Based on the Baldrige Criteria

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