Baldrige Award Winning Quality : How to Interpret the Baldridge Criteria for Performance Excellence

Baldrige Award Winning Quality : How to Interpret the Baldridge Criteria for Performance Excellence

by Mark Graham Brown
     
 

How to Interpret the Baldrige Criteria for Performance Excellence

The twelfth edition for the 2003 Baldrige criteria provides you with the best understanding of this exhaustive quality program. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it is the most recognized reference

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Overview

How to Interpret the Baldrige Criteria for Performance Excellence

The twelfth edition for the 2003 Baldrige criteria provides you with the best understanding of this exhaustive quality program. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it is the most recognized reference in its field. The book illustrates the key relationships that exist among the criteria and details how the scoring scale operates, both critical aspects of writing a Baldrige Award application.

The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. As well, the new edition includes a list of state awards based on the Baldrige criteria. The awards are organized by state for easy reference.

Product Details

ISBN-13:
9781563272905
Publisher:
Taylor & Francis
Publication date:
03/01/2003
Edition description:
Twelfth Edition
Pages:
352
Product dimensions:
8.40(w) x 10.90(h) x 0.70(d)

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